Telecommunications Operations Manager Jobs in Michigan

Join Next Solutions | Where Purpose Meets Action

At Next Solutions, we're on a mission to deliver world-class telecommunications service, from cable, internet, and phone installations to fiber construction and broadband support, with integrity, professionalism, and a commitment to excellence. We believe every team member matters and plays a role in shaping the future of connectivity, serving our customers, and supporting our communities.

Join us if you're ready to grow, solve real challenges, and make a difference every day.

Administrative and Operations Support Position |Telecommunications Operations | Field Coordination

Location: Novi, MI

Position Type: Full-Time

Schedule: Full-Time Opportunity | 40+ Hours Weekly Available

Starting Pay: $18/hr

BENEFITS OFFERED:

• Medical, Dental & Vision Insurance
• Health Savings Account
• Life Insurance & Supplemental Insurance
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee Discounts Program
• Career growth opportunities within telecommunications operations and field services

SUMMARY: Next Solutions is seeking a highly organized Operations Coordinator to support scheduling, customer communication, work order management, and field operations within our growing telecommunications organization. This position serves as a critical link between customers, technicians, and leadership, ensuring projects are completed accurately and efficiently. Candidates with administrative, dispatch, customer service, scheduling, or operations support experience are encouraged to apply.

As field support needs fluctuate, this role may also provide assistance cross-training opportunities with drop bury operations in the field; creating opportunities for additional earnings and hands-on industry experience.

The ideal candidate is a detail-oriented and administratively strong professional who excels at managing multiple priorities, coordinating field operations, supporting customers, and contributing to the success of a growing telecommunications organization.

Successful candidates may have experience as a:

• Administrative Operations Support
• Administrative Coordinator
• Field Operations Coordinator
• Dispatch Coordinator
• Telecommunications Administrator
• Construction Administrator
• Customer Service Coordinator
• Customer Service Representative
• Service Coordinator
• Scheduler
• Project Coordinator
• Broadband Operations Coordinator
• Utility Operations Coordinator
• Office Administrator
• Operations Administrator
• Operations Coordinator
• Work Order Coordinator
• Installation Coordinator

Candidates should be:

• Highly organized and detail-oriented
• Customer-focused and professional
• Comfortable working in a fast-paced environment
• Reliable and self-motivated
• Strong communicators with excellent follow-through
• Able to prioritize multiple tasks simultaneously
• Team-oriented and supportive of field operations
• Comfortable learning new systems and processes

WHAT YOU’LL DO:

• Coordinate and manage daily drop bury work orders
• Schedule technicians and maintain project timelines
• Communicate with customers regarding appointments, project status, and job completion updates
• Track completed work and ensure documentation is accurate and complete
• Enter, update, and maintain job information in company systems
• Assist with reporting, invoicing, and administrative support activities
• Support field technicians by coordinating schedules and helping resolve operational issues
• Monitor work order status and follow up on outstanding items
• Maintain organized project records and supporting documentation
• Partner with leadership to ensure operational efficiency and customer satisfaction
• Assist with field-based drop bury work when operational needs allow

WHAT WE ARE LOOKING FOR:

• High School Diploma or GED required
• Previous administrative, customer service, dispatch, scheduling, operations, or coordinator experience preferred
• Strong computer skills and proficiency with Microsoft Office or similar business applications
• Exceptional organizational and time-management skills
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting field operations, service teams, construction projects, or telecommunications teams preferred
• Ability to work independently and exercise good judgment
• Valid driver's license preferred
• Reliable transportation
• Willingness to assist with field work when opportunities are available

Experience Preferred
Experience working with the following is highly valued:

• Scheduling software
• Work order management systems
• Microsoft Office Suite
• Excel reporting and tracking
• Customer service platforms
• Dispatch systems
• Telecommunications, utility, or construction operations workflows
• Administrative support for field service teams

WORK HOURS & LOCATION REQUIREMENTS:

• This is an in-person position based at our Novi, MI shop.
  • The role primarily supports office and operations functions while coordinating field activity throughout the service area (Great Lakes, Evansville, and Louisville operations).
• Occasional travel to field locations may be required.
• The typical schedule is 40+ hours per week, with flexibility to support operational demands as needed.

WORK AUTHORIZATION REQUIREMENTS:

• Applicants must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g. H-1B) for this position.