Telecommunications Operations Manager Jobs in Michigan

Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employees’ hard work and determination and REWARD results all while having fun!

Our mission is to make life better by connecting people through innovative communication systems.

We are seeking a Permit Supervisor (Drafting) who plays a critical role in managing the permitting workflow and ensuring compliance with all applicable Federal, State, County, and Local regulations. This role requires advanced expertise in AutoCAD principles and standards, as well as Rights-of-Way permitting. The Supervisor is expected to lead the technical and administrative processes involved in the acceptance, preparation, drafting, review, and approval of permit drawings, supporting efficient and compliant project execution.

Responsibilities

• Oversee daily operations of the CAD team, including workload allocation, priority setting, and one-on-one meetings.
• Provide constructive feedback, conduct performance evaluations, and create career development plans.
• Lead hiring, onboarding, and team-building initiatives to foster a high-performing culture.
• Develop, document, and enforce CAD standards covering layers, naming conventions, annotations, plotting protocols, and file structures.
• Maintain the CAD Standards Manual and conduct regular audits to ensure compliance.
• Implement drawing checklists, redlining/review cycles, and approval workflows to ensure accuracy and consistency.
• Ensure compliance with industry standards such as NCS, ISO 128, and ASME Y14.5.
• Identify process inefficiencies and apply lean methodologies and process mapping for continuous improvement.
• Lead automation efforts using tool palettes, LISP routines, sheet set workflows, and custom macros.
• Strategically plan resources and estimate drafting hours to align with project timelines.
• Monitor KPIs such as on-time delivery, rework rates, and first-pass approval; implement corrective actions as needed.
• Collaborate with engineers, architects, and project managers to align scopes, resolve design conflicts, and manage changes.
• Maintain accurate drawing revisions and change logs for stakeholder visibility.
• Curate and maintain standardized blocks, dynamic blocks, detail libraries, templates, and plot styles.
• Ensure version control and accessibility of shared content across teams and locations.
• Develop and deliver training programs, lunch-and-learns, SOPs, and reference materials to upskill the team.
• Provide advanced CAD support and coordinate with IT to resolve technical issues.
• Define structured project folders, naming conventions, archiving protocols, and backup/versioning practices.
• Manage data integrity and access permissions within PDM/CDE environments.
• Plan and coordinate software upgrades (e.g., AutoCAD), licensing, and feature testing.
• Perform other related duties as assigned by management.

Qualifications

• 6+ years of professional CAD drafting/design experience, including 2+ years in a lead or supervisory role managing CAD teams and workloads.
• Expert-level AutoCAD proficiency: dynamic blocks, xrefs, Sheet Set Manager, fields, parametric constraints, paper/model space best practices, and CTB/STB plotting.
• Proven CAD standards development and enforcement: templates, layers/naming per NCS or equivalent, annotation styles, title blocks, and periodic standards audits.
• Strong QA/QC capability: drawing checklists, redline/review workflows, approval gates, and familiarity with relevant codes/standards (e.g., ISO 128, ASME Y14.5/GD&T)
• Automation/customization skills: AutoLISP/macros, and/or .NET/C#/Python scripting for tooling, batch routines, and productivity improvements.
• Working knowledge of adjacent platforms and interoperability: Revit, Civil 3D, Plant 3D, Navisworks, IFC/DGN/DWG exchange, and coordinate systems.
• Document and data control expertise: versioning, naming conventions, libraries (blocks/details), and experience with PDM/EDMS tools (e.g., Autodesk Vault, ProjectWise)
• People leadership and coaching: onboarding, mentoring, performance feedback, conflict resolution, and running stand-ups and 1:1’s.
• Project management fundamentals: scoping CAD tasks, estimating hours, scheduling, prioritizing multi-project pipelines, and managing change control.
• Clear communicator with strong stakeholder skills: cross-discipline coordination with engineering/field teams, and ability to author SOPs, training materials, and reports for leadership.

Shift is full-time Monday – Friday between the hours of 8:00 am – 5:00 pm PST. Must be flexible and willing to work outside normal business hours as necessary.

Benefits: healthcare, retirement, paid leave (e.g., sick leave, PTO, company holidays), life insurance, AD&D, short-term disability, FSA, education reimbursement, wellness reimbursement, and employee assistance program (EAP).