Telecommunications Operations Director Jobs in Riverside, CA

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

The Executive Director, IT Sourcing and Vendor Management is the most senior executive at Ingram Micro accountable for the strategy, leadership, and execution of the global IT sourcing program and the Vendor Management Office (VMO). Reporting to the SVP & Chief Information Security Officer, this leader owns the full lifecycle of strategic IT supplier relationships - from category strategy and contract negotiation, through service-delivery governance, performance management, third-party risk, and value realization - across a $100M IT spend portfolio supporting the company's 60+ country operating footprint.

This is a transformational leadership role. The successful candidate will mature Ingram Micro's global VMO into a center of excellence that institutionalizes the Service Delivery Executive (SDE) operating model, integrates ITIL 4, COBIT 2019, SIAM, and ISO 37500 governance disciplines, and delivers measurable financial, operational, and risk outcomes from every strategic supplier - including Capgemini, hyperscalers, OEMs, network and telecom carriers, and global software publishers.

Strategic IT Sourcing and Category Management

• Define and execute the global IT sourcing strategy across all major categories, including cloud and infrastructure, enterprise software, networking and telecommunications, end-user computing, cybersecurity, professional services, and managed services.

• Lead enterprise-level negotiations on Master Services Agreements (MSAs), Statements of Work (SOWs), Frame Agreements, and renewal/restructure events for strategic suppliers - including hyperscalers, OEMs, telecom carriers, software publishers, and global system integrators.

• Build and maintain category playbooks, demand plans, and total-cost-of-ownership (TCO) models that drive year-over-year cost optimization while protecting service quality and innovation velocity.

• Partner with the CISO, CIO, CFO, General Counsel, and business unit leaders to embed cybersecurity, privacy, regulatory, and financial controls into every contract from inception.

Vendor Management Office (VMO) Leadership

• Own and operate the global VMO as the single front door for Tier 1 and Tier 2 IT vendor governance across the Americas, EMEA, APAC, and LATAM.

• Institutionalize the Service Delivery Executive (SDE) operating model across all strategic outsourcing relationships, beginning with the Capgemini Project RISE engagement.

• Lead the global Service Integration and Management (SIAM) function across multi-vendor ecosystems to deliver end-to-end service accountability across towers.

• Design, monitor, and enforce SLAs, KPIs, balanced scorecards, and earn-back/penalty frameworks; chair Quarterly Business Reviews (QBRs) with vendor executive leadership.

• Operate a structured escalation framework that resolves performance, financial, and behavioral issues at the working level - before they reach business leadership or the executive team.

Contract Lifecycle and Commercial Management

• Lead the commercial management of the IT supplier portfolio, including charges workbooks, invoice validation, change-order governance, true-ups, and benchmarking against market rates.

• Maintain a comprehensive contract register with renewal calendars, optionality analyses, and pre-validated competitive alternatives for every Tier 1 supplier.

• Drive proactive contract restructuring to capture savings, address performance gaps, retire obsolete scope, and align supplier obligations with evolving business strategy.

Third-Party Risk, Cybersecurity, and Compliance

• Partner with Information Security, Legal, Compliance, and Internal Audit to ensure all IT supplier relationships meet SOX ITGC, GDPR, India DPDP, regional data privacy, and customer contractual requirements.

• Embed cybersecurity controls into vendor onboarding, ongoing assurance, and offboarding - incorporating lessons learned from the July 2025 ransomware incident and the broader threat landscape.

• Manage vendor concentration risk, geographic risk, sub-processor risk, and supply-chain resilience; ensure every critical supplier has a tested business continuity and exit plan.

• Govern offshore and nearshore access - including data localization, cross-border transfers, and country-specific contractor risk.

Value Realization and Executive Reporting

• Establish, track, and report on financial, operational, and strategic value metrics to the Executive Leadership Team and the Platinum Equity board.

• Lead annual savings, cost-avoidance, and recovery commitments tied to IT operating budget and capital plan targets.

• Develop and present executive-level reporting on supplier performance, financial outcomes, risk posture, and category strategy - including narrative-grade decks suitable for board and PE-sponsor consumption.

Organizational and Talent Leadership

• Build, lead, and develop a global team of sourcing managers, vendor managers, contract managers, and Service Delivery Executives across all regions.

• Mentor and develop directors and senior managers as the next generation of IT sourcing and vendor management leaders for Ingram Micro and the broader industry.

• Foster a culture of diplomacy, professional rigor, intellectual honesty, and partnership with both internal stakeholders and external suppliers.

• Bachelor's degree required; MBA, JD, or other relevant graduate degree strongly preferred.

• One or more of the following strongly preferred: ITIL 4 Strategic Leader or Managing Professional, COBIT 2019 (Foundation and Design & Implementation), SIAM Professional, ISO/IEC 37500, CIPS, IAITAM, or equivalent.

• Project, program, or governance credentials (PMP, PRINCE2, P3O, MoP) a plus.

• 15 + years of progressive experience in IT sourcing, vendor management, IT procurement, or managed services governance, including at least 5 years at Director or above in a Fortune 500 company.

• Demonstrated ownership of a $100M+ IT spend portfolio or a Tier 1 outsourcing engagement valued at $100M+ in total contract value.

• Direct experience leading large-scale IT outsourcing engagements with global system integrators (Capgemini, Accenture, IBM, TCS, Infosys, Wipro, HCL, Cognizant, DXC, or comparable).

• Track record of successful contract negotiation, restructuring, and renewal at the MSA / Frame Agreement level, including financially material outcomes.

• Multi-region operating experience across at least two of: Americas, EMEA, APAC, LATAM.

• Deep functional expertise in IT outsourcing operating models, including SDE governance, SIAM, multi-tower service integration, and managed-services SLAs.

• Working knowledge of cybersecurity controls, third-party risk frameworks (NIST, ISO 27001/27036, SIG), SOX ITGC, and global regulatory frameworks (GDPR, India DPDP, regional privacy laws).

• Strong commercial acumen, including TCO modeling, NPV/IRR analysis, benchmarking, charges-workbook construction, and unit-rate economics.

• Prior experience as VMO, IT Sourcing, or Procurement leader at a private-equity-backed portfolio company, with exposure to PE-style operating cadence and value-creation plans.

• Prior experience as a Service Delivery Executive, Account Executive, or Engagement Director within a global system integrator, providing supplier-side perspective.

• M&A integration, divestiture, or carve-out experience involving IT supplier portfolios, transition services agreements (TSAs), and multi-jurisdictional contract novation.

• Public-sector, regulated industry, or CMMC/FedRAMP exposure.

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The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.