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Telecommunications Analyst Jobs in Washington (NOW HIRING)

National Capitol Contracting (NCC)

Be Seen First

Telecommunications Analyst

Washington, DC · On-site

NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified ... Collaborate with telecommunications carriers, Microsoft, and third-party vendors to maintain ...

TransUnion

Telecom Voice Provisioning Analyst

Reston, VA · On-site

$24.86 - $36.06/hr

Review, process, and manage telecommunications service requests, including LSRs, LOAs, COBs, CSRs ... Strong analytical, problem-solving, organizational, and time management skills, with the ability to ...

Transunion

Telecom Voice Provisioning Analyst

Reston, VA

$24.86 - $36.06/hr

Review, process, and manage telecommunications service requests, including LSRs, LOAs, COBs, CSRs ... Strong analytical, problem-solving, organizational, and time management skills, with the ability to ...

System One

Voice Analyst

Leesburg, VA · Remote

Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid ... Requirements * 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS ...

System One

Voice Analyst

Leesburg, VA · Remote

Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid ... Requirements * 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS ...

System One

Voice Analyst

Leesburg, VA · Remote

Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid ... Requirements * 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS ...

System One

Voice Analyst

Leesburg, VA · Remote

Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid ... Requirements * 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS ...

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Telecommunications Analyst information

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$11

$40

$63

How much do telecommunications analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for telecommunications analyst in Washington is $40.62, according to ZipRecruiter salary data. Most workers in this role earn between $28.03 and $51.20 per hour, depending on experience, location, and employer.

What is a telecommunications analyst?

Telecommunications Analysts are professionals who design, implement, monitor, and maintain an organization’s telecommunication systems, such as phone networks, VoIP, and data communication lines. They analyze the needs of a business, recommend solutions, and troubleshoot any issues with communication networks to ensure reliable and efficient connectivity. Their role often involves working with vendors, managing upgrades, and staying updated on new technologies to optimize communication systems.

What are the key skills and qualifications needed to thrive as a telecommunications analyst?

To thrive as a Telecommunications Analyst, you need a strong understanding of network infrastructure, telephony systems, and VoIP technologies, often supported by a degree in information technology or a related field. Familiarity with network monitoring tools, PBX systems, and certifications like CompTIA Network+ or Cisco CCNA is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills for diagnosing issues and collaborating with cross-functional teams. These competencies ensure optimal network performance, minimize downtime, and support reliable business communications.

What are the most common challenges faced by telecommunications analysts when managing network upgrades?

Telecommunications Analysts often encounter challenges such as minimizing downtime during upgrades, ensuring compatibility with existing infrastructure, and coordinating with vendors and internal stakeholders. They must carefully plan and test changes to avoid disruptions to business operations. Strong communication skills and a detailed understanding of both legacy and modern systems are essential for successfully navigating these challenges and ensuring a smooth transition.

What is the difference between Telecommunications Analyst vs Network Technician?

AspectTelecommunications AnalystNetwork Technician
CredentialsBachelor's in Communications, IT, or related field; certifications like CCNA, CompTIA Network+Associate's or Bachelor's in Networking, IT; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOffice settings, client sites, telecom facilitiesData centers, server rooms, client sites
Employer & IndustryTelecom companies, IT firms, large corporationsIT service providers, telecom companies, enterprise networks
Job FocusAnalyzing, planning, and optimizing telecom systemsInstalling, maintaining, troubleshooting network hardware

Both roles require networking certifications and involve working with communication systems. Telecommunications Analysts focus on planning and optimizing telecom services, while Network Technicians handle hardware installation and troubleshooting. The roles often overlap but differ mainly in scope and daily tasks.

What are popular job titles related to Telecommunications Analyst jobs in WA?

For Telecommunications Analyst jobs in WA, the most frequently searched job titles are:

Telecommunications Analyst jobs near you
Infographic showing various Telecommunications Analyst job openings in Washington as of August 2026, with employment types broken down into 85% Full Time, 4% Part Time, 2% Temporary, and 9% Contract. Highlights an 77% Physical, 8% Hybrid, and 15% Remote job distribution, with an average salary of $84,490 per year, or $40.6 per hour.

Telecommunications Analyst

National Capitol Contracting (NCC)

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

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Job description

Position Summary


This is an ONSITE position located in Washington, D.C.


NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified communications environment. This role will focus primarily on Microsoft Teams Voice and Direct Routing while also supporting Avaya telephony platforms, enterprise VoIP infrastructure, and legacy telecommunications services.

The ideal candidate will have extensive hands-on experience with Microsoft Teams Voice, Avaya telephony systems, and troubleshooting complex enterprise voice and call-quality issues.


Essential Duties and Responsibilities

  • Provide Tier 2 and Tier 3 support for Microsoft Teams Phone, Direct Routing, Avaya telephony, and enterprise unified communications services.
  • Design, configure, and maintain Teams Voice solutions, including dial plans, voice policies, auto attendants, call queues, and call-routing configurations.
  • Troubleshoot call-quality, call-routing, carrier-connectivity, and voice-service issues; perform root-cause analysis and implement corrective actions.
  • Administer Avaya Communication Manager, System Manager, Session Manager, AVP, AES, WFO, and CDR solutions.
  • Manage supporting virtual servers, VMware ESXi hosts, and Windows and Linux server environments.
  • Support legacy telecommunications services, including analog and digital lines, PSTN connectivity, and voice trunks.
  • Collaborate with telecommunications carriers, Microsoft, and third-party vendors to maintain service availability and performance.
  • Monitor system health and performance indicators to identify service degradation, operational gaps, vulnerabilities, and infrastructure risks.
  • Perform system maintenance, configuration changes, upgrades, testing, vulnerability remediation, and platform enhancements.
  • Maintain technical documentation, system configuration records, and troubleshooting procedures.
  • Participate in shift work and after-hours call-in support as needed to meet customer SLAs in a 24/7/365 environment.


Minimum Requirements

  • Ability to obtain and maintain a Public Trust clearance (must be able to pass a Credit Check and Criminal Background Check).
  • 8+ years of hands-on Avaya experience in an enterprise telecommunications environment.
  • Extensive hands-on experience with Microsoft Teams Voice, Teams Phone, and Direct Routing.
  • Experience configuring Teams dial plans, voice policies, auto attendants, call queues, and call routing.
  • Experience providing Tier 2 or Tier 3 support for enterprise VoIP or unified communications environments.
  • Hands-on experience with Avaya Communication Manager 7.x or later.
  • Hands-on experience with Avaya System Manager and Session Manager 7.1 or later.
  • Experience with AVP, AES, WFO, and CDR.
  • Experience administering VMware ESXi, virtual servers, and Windows or Linux server environments.
  • Knowledge of enterprise call routing, carrier services, PSTN connectivity, and voice-quality troubleshooting.
  • Ability to participate in shift work or after-hours support within a 24/7/365 operational environment.




NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us and reference the position in your email.
 

All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.