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Telecommunications Account Manager Jobs (NOW HIRING)

MetTel

Account Manager - Federal

Holmdel, NJ

$70K - $80K/yr

Fixed Line experience Keywords: #Telecommunication, Telecommunications, Account Manager, #Account ... Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement ...

MetTel

Account Manager - Federal

Holmdel, NJ · On-site

$70K - $80K/yr

Fixed Line experience Keywords: #Telecommunication, Telecommunications, Account Manager, #Account ... Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement ...

MetTel

Account Manager - Federal

Holmdel, NJ · On-site

$70K - $80K/yr

Fixed Line experience Keywords: #Telecommunication, Telecommunications, Account Manager, #Account ... Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement ...

Kazi Inc

Be Seen First

Account Manager

Vienna, VA · On-site

We specialize in the telecommunications industry, and we are committed to providing exceptional ... As an Account Manager at Kazi Inc., you will play a critical role in driving our sales growth and ...

Kazi Inc

Be Seen First

Account Manager

Vienna, VA · On-site

We specialize in the telecommunications industry, and we are committed to providing exceptional ... As an Account Manager at Kazi Inc., you will play a critical role in driving our sales growth and ...

APEX Career Services

Account Manager

Overland Park, KS · On-site

The focus of an Account Manager is to maintain contact and provide support to our existing client ... Telecommunications experience a plus * Detail oriented and able to manage multiple ongoing tasks

APEX Career Services

Account Manager

Overland Park, KS · On-site

The focus of an Account Manager is to maintain contact and provide support to our existing client ... Telecommunications experience a plus * Detail oriented and able to manage multiple ongoing tasks

Socket Fiber

Business Account Manager

Columbia, MO · On-site

Present telecommunications solutions including internet, voice, data, and fiber services * Prepare ... Experience managing large or enterprise customer accounts * Familiarity with consultative or ...

Digital Direction

Account Manager

Account Manager: Principal Duties and Responsibilities * Prepare agendas for every customer call ... Must have an advanced understanding of telecommunications industry and sales cycles. * Self ...

Access One Inc.

Account Manager

Chicago, IL

$80K - $100K/yr

Account Manager Access One is a business technology services and telecommunications provider founded in 1993. We deliver seamless, scalable solutions that evolve alongside our clients' businesses.

SpectrumVoIP

Inside Account Manager

Plano, TX · On-site

The Inside Account Manager is someone with a prodigious work ethic together with an energetic ... Mastery of Telecommunications Technologies * Goal oriented with a proven ability in handling ...

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Telecommunications Account Manager information

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$29.5K

$65.8K

$106K

How much do telecommunications account manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for telecommunications account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

How does a Telecommunications Account Manager typically collaborate with technical teams to meet client needs?

Telecommunications Account Managers often serve as a bridge between clients and technical teams, translating client requirements into actionable tasks for engineers and support staff. They regularly participate in meetings to discuss project progress, service upgrades, or troubleshooting, ensuring that client expectations are clearly communicated and met. This role requires strong interpersonal skills, as Account Managers must balance client satisfaction with technical feasibility, working closely with sales, engineering, and customer support to deliver tailored telecommunications solutions.

What are the key skills and qualifications needed to thrive as a Telecommunications Account Manager, and why are they important?

To thrive as a Telecommunications Account Manager, you need strong sales acumen, deep knowledge of telecom products and services, and a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems (like Salesforce), telecom billing platforms, and industry certifications such as CTAM or CompTIA Network+ are typically valued. Exceptional relationship-building, negotiation, and communication skills distinguish top performers in this role. These competencies are essential for effectively managing client accounts, driving revenue growth, and ensuring customer satisfaction in a competitive industry.

What is the difference between Telecommunications Account Manager vs Customer Service Representative?

AspectTelecommunications Account ManagerCustomer Service Representative
CredentialsRelevant sales, communication, and industry certificationsBasic customer service training, high school diploma or equivalent
Work EnvironmentOffice-based, client-facing, sales-focusedCall centers, retail stores, or online support
Employer & IndustryTelecom providers, sales firmsTelecom companies, retail outlets, service providers
Search & Comparison IntentSales, account management, client relationsCustomer support, troubleshooting, service inquiries

The Telecommunications Account Manager primarily focuses on managing client accounts, sales, and building relationships within the telecom industry. In contrast, Customer Service Representatives handle customer inquiries, support, and troubleshooting. While both roles require communication skills, the account manager's role is more sales and relationship-oriented, often involving client retention and upselling, whereas customer service focuses on resolving customer issues and ensuring satisfaction.

What are Telecommunications Account Managers?

Telecommunications Account Managers are professionals responsible for managing relationships with clients who purchase telecommunication products and services. They act as the main point of contact between the client and the telecommunications company, ensuring that client needs are met and that services are delivered effectively. Their duties often include identifying new business opportunities, negotiating contracts, resolving issues, and maintaining customer satisfaction. Telecommunications Account Managers must have strong communication skills, a good understanding of telecom solutions, and the ability to manage multiple client accounts.
What cities are hiring for Telecommunications Account Manager jobs? Cities with the most Telecommunications Account Manager job openings:
What states have the most Telecommunications Account Manager jobs? States with the most job openings for Telecommunications Account Manager jobs include:
Telecommunications Account Manager jobs near you
Infographic showing various Telecommunications Account Manager job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Account Manager - Federal

Account Manager - Federal

MetTel

Holmdel, NJ

$70K - $80K/yr

Other

Posted 20 days ago

Job description

The Enterprise Account Manager will be the single point of contact for a portfolio of MetTel's valuable enterprise accounts. As a primary Account Manager, you will successfully manage all aspects of your customers' accounts, including repairs, moves, adds, and changes. The candidate will also be responsible for periodic bill reviews and addressing any billing inquiries or issues with billing.
You will participate in the planning, executing, and following up for a diverse range of telecommunication implementation projects and other business support as required. The candidate will also carry out innovative and sometimes complex projects to their completion and thoroughly analyze data to make sound recommendations for the next steps to improve the customer experience.

 
Duties & Responsibilities:
  • Manage the day-to-day activity of your assigned accounts in a post-sale environment
  • Telecom experience (REQUIRED) with hosted PBX preferred. 
  • Communicate directly with customers by telephone, electronically, or face-to-face
  • Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services
  • Respond promptly to customer trouble reports and escalations
  • Handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource/department
  • Manage customers' accounts regarding billing and financial concerns
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken and escalate internally where required
  • Follow up on customer interactions
  • Interface directly with various teams or departments internally to facilitate or improve the customer experience
  • Participate in a variety of special projects as requested
Qualifications
  • Bachelor's degree in computer science, Telecommunications or related field
  • 3+ years in customer service or related experience
  • Fixed Line experience

Keywords: #Telecommunication, Telecommunications, Account Manager, #Account Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement, CustomerAccountManagement, #JobsNearMe, JobsNearMe, #Holmdel, Holmdel, #MonmouthCounty, MonmouthCounty

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 - $80,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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