ZipRecruiter

Log In

1

Telecommunication Assistant Jobs (NOW HIRING)

Swbc

Telecommunications Analyst

San Antonio, TX · On-site

The analyst applies system analysis techniques to assist in the design, implementation, documentation, and ongoing support of SWBC's telecommunications environment. Why you'll love this role: In this ...

SWBC

Telecommunications Analyst

San Antonio, TX · On-site

The analyst applies system analysis techniques to assist in the design, implementation, documentation, and ongoing support of SWBC's telecommunications environment. Why you'll love this role: In this ...

SWBC

Telecommunications Analyst

San Antonio, TX

The analyst applies system analysis techniques to assist in the design, implementation, documentation, and ongoing support of SWBC's telecommunications environment. Why you'll love this role: In this ...

next page

Showing results 1-20

All JobsTelecommunication JobsTelecommunication Assistant Jobs

Telecommunication Assistant information

See salary details

$9

$23

$48

How much do telecommunication assistant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for telecommunication assistant in the United States is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $26.44 per hour, depending on experience, location, and employer.

What are Telecommunication Assistants?

Telecommunication Assistants are professionals who support the installation, maintenance, and operation of telecommunication systems such as phone lines, internet connections, and network equipment. They handle tasks like troubleshooting technical issues, setting up devices, and providing customer support. Their work ensures that communication networks run smoothly and efficiently within an organization or for customers. They may also keep records, schedule repairs, and assist with upgrading telecommunications infrastructure.

What is the difference between Telecommunication Assistant vs Network Technician?

AspectTelecommunication AssistantNetwork Technician
CredentialsHigh school diploma or equivalent; some roles may require certifications in telecommunicationsAssociate's degree or certifications in networking or IT
Work EnvironmentOffice settings, customer sites, telecommunications companiesData centers, server rooms, client sites
Job FocusAssisting with installation, maintenance, and troubleshooting of telecommunication systemsInstalling, configuring, and repairing network hardware and infrastructure

While both roles support communication infrastructure, a Telecommunication Assistant primarily assists with telephony and communication systems, whereas a Network Technician focuses on computer networks and data systems. The roles often overlap in environments like telecom companies, but Network Technicians typically require more technical certifications and hands-on network experience.

What are some common challenges faced by Telecommunication Assistants, and how can they be addressed?

Telecommunication Assistants often encounter challenges such as managing multiple service requests simultaneously, troubleshooting connectivity issues under time pressure, and adapting to frequent technology updates. To address these challenges, it's important to develop strong organizational skills, stay updated on the latest telecommunication systems, and communicate effectively with both technical teams and end-users. Proactively seeking training opportunities and collaborating with colleagues can also help build confidence and efficiency in handling complex tasks.

What are the key skills and qualifications needed to thrive as a Telecommunication Assistant, and why are they important?

To thrive as a Telecommunication Assistant, you need a solid understanding of telecommunications systems, basic IT knowledge, and typically a high school diploma or associate degree in a related field. Familiarity with PBX systems, VoIP technology, call center software, and ticketing systems is often required. Attention to detail, strong organizational skills, and effective communication are standout soft skills in this role. These abilities are crucial for ensuring seamless communication services, quick issue resolution, and efficient support for organizational operations.
What cities are hiring for Telecommunication Assistant jobs? Cities with the most Telecommunication Assistant job openings:
What are the most commonly searched types of Telecommunication jobs? The most popular types of Telecommunication jobs are:
What states have the most Telecommunication Assistant jobs? States with the most job openings for Telecommunication Assistant jobs include:
Telecommunication Assistant jobs near you
Telecommunications Tech III

Telecommunications Tech III

Valleywise Health System

Phoenix, AZ • On-site

$28.08 - $41.42/hr

Other

Posted 8 days ago

Valleywise Health rating

7.5

Company rating: 7.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

223rd of 870 rated healthcare providers

Job description

Under the general direction and supervision of the IT Service Delivery Manager, this position is responsible to maintain and support the Valleywise Health telecommunications network, ensuring that customer needs and production schedules are met with optimal up-time. This position will oversee the support of all existing telecommunications systems as well as take a lead role to assist the Telecommunications engineering team through planning, implementation, and support for future VoIP telecommunications improvements. At times, the position may be asked to provide general network support and build-outs including security, routing, switching, wireless, and other network related duties. The position will be responsible to correspond with vendors to troubleshoot connectivity issues; work with on-site telecommunications vendors on issues and customer needs, as well as advancing knowledge on the support of new systems.
Hourly Pay Rate: $28.08 - $41.42
Qualifications
Education:
  • Requires a high school diploma or GED. An Associate's Degree or higher, in Information Technology or related field is preferred.

Experience:
  • Must have a minimum two (2) years' experience providing telecommunications hardware and software support; OR an Associate's degree or higher in an IT related field plus one (1) year of telecommunications hardware and software support experience.
  • Support experience should include knowledge of most, if not all of the following: Avaya media servers, AVST voice mail system, call accounting, call recording, call centers and ACD design, voice circuitry, VOIP, Nurse Call systems and Desktop operating systems.
  • Installation/maintenance/administration of Avaya, AVST voicemail, VoIP, and ACD systems.

Certification/Licensure:
  • Must possess and maintain a valid Arizona driver's license.
  • ITIL Foundations, VoIP/Cisco/Avaya systems certifications preferred.
  • Certification in additional systems or technologies may be required as necessary.
  • Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety OR submit a completed Affidavit at time of hire. Must complete fingerprint clearance card application within seven (7) days of hire date. Must present actual card within 90 days of applying for fingerprint clearance card.

Knowledge, Skills & Abilities:
  • Must be able to perform root cause analysis of user incidents with telecommunications systems, hardware and software applications.
  • Must have knowledge and understanding of the voice infrastructure with expert level testing and trouble-shooting skills on phone systems and voice circuits, and experience with VoIP and TDM telecommunication technologies.
  • Requires knowledge and hands on experience with IP telephony and knowledge of how they interface with data networks, wide area & local area networks, PBX and voice mail systems hardware and software with specific programming experience with the Avaya PBX, including VoIP stations, trunks, uniform dial plan, and routing in an intricate network.
  • Must be able to demonstrate the ability to professionally handle multiple user requests with different priorities and deadlines.
  • Requires familiarity of ITSM processes and best practices.
  • Must be able to follow procedures for tracking, resolving and reporting problems through automated tracking system.
  • Must be able to work with minimal supervision on multiple concurrent projects.
  • Must use common courtesies when interacting with others; and treat all customers with the utmost respect and has empathy when dealing with difficult customers.
  • Attention to detail and excellent customer service skills are essential.
  • Must be able to communicate clearly, both orally and in writing, capable of training users, making presentations and able to write system and user documentation.
  • Must be willing to participate in a 7x24 on-call rotation performing weekend and after-hours support.
  • Requires the ability to read, write and speak effectively in English.

What Valleywise Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply