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Telecom Operations Manager Jobs in Springfield, MA

Gateway Fiber

Direct Sales Team Lead

Chicopee, MA

$0.02/mo

... plans Field Operations & Administration * Manage daily schedules, turf assignments, and market ... Proven success in door-to-door or direct sales (telecom, fiber, or related industry preferred)

Dow Jones

Systems Support Specialist

Chicopee, MA

$70K - $85K/yr

Prioritization and time management skillsets. * Ability to communicate effectively, both written ... Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Base ...

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Telecom Operations Manager information

See Springfield, MA salary details

$30.9K

$63.2K

$118.1K

How much do telecom operations manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for telecom operations manager in Springfield, MA is $63,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Operations Manager, and why are they important?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

What are Telecom Operations Managers?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the main challenges Telecom Operations Managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.
What job categories do people searching Telecom Operations Manager jobs in Springfield, MA look for? The top searched job categories for Telecom Operations Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Telecom Operations Manager jobs? Cities near Springfield, MA with the most Telecom Operations Manager job openings:
Telecom Operations Manager jobs near you
Data Management Engineer II" ETL / IICS Developer

Data Management Engineer II" ETL / IICS Developer

Deloitte

Hartford, CT • Hybrid

$51.50 - $67.25/hr

Other

Posted 24 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

55th of 139 rated financial services

Job description

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Data Management Engineer II" ETL / IICS Developer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Project Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals

Work you'll do/Responsibilities  

  • Support development, enhancement, maintenance, and modernization of mission-critical applications for a leading Healthcare Insurance client.
  • Analyze incidents, troubleshoot production issues, and drive timely resolution to ensure application stability and business continuity.
  • Perform code changes, defect fixes, and minor enhancements based on business and operational priorities.
  • Work with cross-functional teams including business analysts, architects, QA, infrastructure, and client stakeholders to deliver solutions.
  • Participate in application modernization initiatives such as refactoring legacy components, improving performance, and adopting more scalable design patterns.
  • Conduct root cause analysis for recurring issues and recommend preventive improvements.
  • Support release activities, validation, and post-deployment monitoring.
  • Ensure adherence to quality, security, and operational standards across support and development activities.
  • Maintain project documentation, knowledge artifacts, and status updates for ongoing support and enhancement work.
  • Contribute to continuous improvement by identifying opportunities to automate, simplify, and optimize support and delivery processes.
  • Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team 

AI & Engineering (AI & E) team delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.
Our AI & E team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications

Required

  • Experienced in .NET, Github
  • Exposure to Power BI
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve


Preferred

  • Analytical/ Decision Making Responsibilities
  • Analytical ability to manage multiple projects and prioritize tasks into manageable work products
  • Can operate independently or with minimum supervision
  • Excellent Written and Communication Skills
  • Ability to deliver technical demonstrations
Qualifications:

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Data Management Engineer II" ETL / IICS Developer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Project Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals

Work you'll do/Responsibilities  

  • Support development, enhancement, maintenance, and modernization of mission-critical applications for a leading Healthcare Insurance client.
  • Analyze incidents, troubleshoot production issues, and drive timely resolution to ensure application stability and business continuity.
  • Perform code changes, defect fixes, and minor enhancements based on business and operational priorities.
  • Work with cross-functional teams including business analysts, architects, QA, infrastructure, and client stakeholders to deliver solutions.
  • Participate in application modernization initiatives such as refactoring legacy components, improving performance, and adopting more scalable design patterns.
  • Conduct root cause analysis for recurring issues and recommend preventive improvements.
  • Support release activities, validation, and post-deployment monitoring.
  • Ensure adherence to quality, security, and operational standards across support and development activities.
  • Maintain project documentation, knowledge artifacts, and status updates for ongoing support and enhancement work.
  • Contribute to continuous improvement by identifying opportunities to automate, simplify, and optimize support and delivery processes.
  • Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team 

AI & Engineering (AI & E) team delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.
Our AI & E team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications

Required

  • Experienced in .NET, Github
  • Exposure to Power BI
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve


Preferred

  • Analytical/ Decision Making Responsibilities
  • Analytical ability to manage multiple projects and prioritize tasks into manageable work products
  • Can operate independently or with minimum supervision
  • Excellent Written and Communication Skills
  • Ability to deliver technical demonstrations
Education:Bachelor's DegreeEmployment Type:

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