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Telecom Operations Manager Jobs in North Andover, MA

Miratech

Technical Project Manager, Telecom

Boston, MA · On-site +1

Support transition-to-operations activities, including operational readiness assessments, knowledge ... Qualifications * 8+ years of project or program management experience in telecom networks, digital ...

Miratech

Technical Project Manager, Telecom

Boston, MA · On-site

Support transition-to-operations activities, including operational readiness assessments, knowledge ... Qualifications * 8+ years of project or program management experience in telecom networks, digital ...

Dlapiper

Sr Specialist, Telecom Practice Group

Boston, MA · Hybrid

$107K/yr

Knowledge Management & Information Architecture * Organize, catalog, and maintain large, complex ... Provide comprehensive administrative, research, and operational support to the Telecom practice ...

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Telecom Operations Manager information

See North Andover, MA salary details

$33.2K

$68K

$127K

How much do telecom operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for telecom operations manager in North Andover, MA is $68,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $83,100.00 per year, depending on experience, location, and employer.

What is a telecom operations manager?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the key skills and qualifications needed to thrive as a telecom operations manager?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What are the main challenges telecom operations managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

Is a telecom operations manager a high paying job?

Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.

What are popular job titles related to Telecom Operations Manager jobs in North Andover, MA?

For Telecom Operations Manager jobs in North Andover, MA, the most frequently searched job titles are:

What job categories do people searching Telecom Operations Manager jobs in North Andover, MA look for?

The top searched job categories for Telecom Operations Manager jobs in North Andover, MA are:

What cities near North Andover, MA are hiring for Telecom Operations Manager jobs?

Cities near North Andover, MA with the most Telecom Operations Manager job openings:

Telecom Operations Manager jobs near you

Manager of Telecom Engineering Platform

Staples, Inc.

Framingham, MA • On-site

Full-time

Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Manage daily telecom operations, including voice services, unified communications, contact center platforms, telecom expense management, vendor support, and service delivery.

  • Support the implementation, lifecycle management, upgrades, migrations, and operational projects of telecom platforms and related technologies.

  • Manage telecom incidents, escalations, root cause analysis, and problem resolution to ensure service reliability and reduce business disruption.

Staples rating

5.7

Company rating: 5.7 out of 10

Based on 643 frontline employees who took The Breakroom Quiz

461st of 740 rated retailers

Job description


Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.
The Manager of Telecom leads the day-to-day operations, support, financial oversight, and vendor management of the company's telecommunications environment. This role manages telecom engineers, analysts, and/or business analysts who support enterprise voice, unified communications, contact center technologies, telecom expense management, carrier relationships, and vendor performance.
This position helps ensure telecom systems are reliable, secure, cost-effective, and able to support users across stores, contact centers, corporate offices, and other business locations.
What you'll be doing:
  • Manage daily telecom operations, including voice services, unified communications, contact center platforms, telecom expense management, vendor support, and service delivery.
  • Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies.
  • Ensure enterprise voice and contact center systems are reliable, secure, scalable, and performing effectively across stores, contact centers, corporate offices, and other locations.
  • Support telecom upgrades, migrations, modernization efforts, infrastructure improvements, and other operational projects.
  • Manage telecom incidents, escalations, root cause analysis, and problem resolution to reduce business disruption and improve service reliability.
  • Maintain documented operating procedures and administer approved telecom standards under leadership direction.
  • Partner with IT, Network Engineering, Security, Infrastructure, Applications, Service Desk, Finance, Procurement, and business teams to support end-to-end telecom services.
  • Oversee telecom expense management, including invoices, budgets, forecasts, financial reporting, carrier billing, inventories, and cost optimization.
  • Ensure telecom invoices are reviewed, billing issues are resolved, contract terms are followed, and service inventories remain accurate.
  • Identify opportunities to reduce telecom costs, improve vendor performance, optimize services, and strengthen operational controls.
  • Manage telecom vendors, carriers, and service providers, including performance monitoring, issue escalation, service reviews, and relationship management.
  • Provide operational reporting and recommendations to support budget tracking, resource planning, and approved work plans
  • Set priorities, allocate resources, track deliverables, and ensure telecom work is completed on time, within budget, and aligned to business needs.
  • Maintain reports, dashboards, metrics, and analysis to monitor telecom performance, expenses, vendor activity, and service health.

What you bring to the table:
  • Strong leadership and coaching skills.
  • Strong problem-solving and troubleshooting skills.
  • Ability to manage multiple priorities and deadlines.
  • Strong communication and collaboration skills.
  • Ability to work with technical and non-technical partners.
  • Strong analytical skills and attention to detail.
  • Service-oriented mindset.
  • Ability to improve processes, reduce costs, and drive results.
  • Strong vendor management and relationship-building skills.

What's needed- Basic Qualifications:
  • Bachelor's degree in telecommunications, Information Technology, Computer Science, Engineering, Business, Finance, or a related field; or an equivalent combination of education, training, and experience
  • 7+ years of experience in telecommunications engineering, telecom operations, unified communications, contact center technologies, telecom infrastructure, or telecom expense management.
  • 3+ years of experience leading or managing technical employees, analysts, vendors, service providers, or cross-functional project teams.
  • Experience supporting enterprise voice, unified communications, or contact center environments in a multi-site organization.
  • Experience with Cisco CUCM, Cisco UCCE, Webex, Jabber, Finesse, IVR platforms, or similar technologies.
  • Experience managing telecom vendors, carriers, service providers, contracts, licensing, escalations, or service performance.
  • Experience with telecom expense activities such as invoice review, budgeting, forecasting, reporting, billing issue resolution, service inventories, or cost optimization.
  • Experience using Excel, Power BI, Microsoft Office, or similar tools for reporting, analysis, and operational tracking.

What's needed- Preferred Qualifications:
  • Experience supporting telecom services in a retail or multi-location environment.
  • Experience with Cisco CUCM, Cisco UCCE, Webex Calling, Jabber, Finesse, IVR, carrier services, SIP, PRI, voice gateways, or related telecom technologies.
  • Experience maintaining telecom standards, procedures, documentation, dashboards, approved plans, or governance processes.
  • Experience supporting Finance and Procurement with telecom budgets, invoice review, vendor coordination, and reporting
  • Experience supporting telecom modernization, platform migration, service optimization, infrastructure lifecycle, or technology transformation initiatives.
  • ITIL, project management, Cisco collaboration, telecom expense management, contact center, or related technical certification preferred.

We Offer:
  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
#LI-LH1
About Us
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

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