Vice President Infrastructure Operations Jobs in Springfield, MA

Bonus: Eligible for performance-based bonuses through the company’s incentive program.

We are currently hiring in the states specified in this posting, and applicants may be based anywhere within those states.

COMPANY OVERVIEW

BeneLynk is a national leader in providing social care. We serve people throughout the United States by making complex programs easier to understand. We succeed by centering the experience of the people we work with and by continuously seeking to improve in all that we do.

Here at BeneLynk, our mission is to improve lives and positively impact health barriers by providing our healthcare partners with the information they need and people with the advocacy they deserve.

WHO WE ARE

BeneLynk is built on compassionate service and innovative improvement. We innovate by bringing new solutions to problems. We show compassion by making human to human connections, understanding challenges, and building the best possible solution. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The people we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive and grow.

VICE PRESIDENT, FMS OPERATIONS (SELF DIRECTED CARE)

POSITION SUMMARY

We are seeking a Vice President of FMS Operations to join our growing organization build a strong presence in the Self-Directed Care ecosystem. The Vice President of Financial Management Services (FMS) is a senior leader responsible for building, launching, and scaling an FMS operation supporting Self Directed Care. This role provides strategic and operational leadership across payroll, compliance, onboarding, vendor partnerships, and program execution, ensuring alignment with VA, ACL, IRS, and state requirements. This leader will play a critical role in transitioning the organization from startup to sustainable operations, establishing governance, controls, and scalable infrastructure while partnering closely with State entities, ADNAs, VA Medical Centers, and external vendors.

KEY RESPONSIBILITIES

• Assist and collaborate in the design and implementation of operational frameworks for payroll, tax compliance, caregiver onboarding, and Veteran employer support.
• Oversee multi‑EIN payroll operations, supporting Veterans as common‑law employers. Ensure compliance with:
  • State and VA Veteran‑Directed Care requirements
  • ACL/NRC‑VDC guidance
  • IRS common‑law employer and payroll rules
  • State labor and tax regulations
• Partner with and manage payroll and tax vendors (e.g., hybrid FMS payroll models).
• Lead vendor integrations and ensure service‑level accountability.
• Serve as a senior point of contact for state partners, ADNAs, and VA Medical Centers.
• Support RFP responses, contracting, and program negotiations.
• Partner with technology teams to implement or integrate:
  • FMS platforms
  • Payroll engines
  • Timekeeping and onboarding systems
• Design workflows that scale across multiple states and regions.
• Partner with executive leadership on strategy and growth.

Compliance & Risk Management

• Maintain ongoing compliance with:
  • State, VA and ACL requirements
  • IRS payroll and employer‑agent rules
  • State labor and tax laws
• Lead internal audits and support external reviews.
• Proactively identify and mitigate compliance risks.

Partner & Stakeholder Management

• Serve as senior relationship owner for:
  • ADNAs
  • VA Medical Centers
  • State or regional partners
• Ensure consistent program execution across geographies.
• Support renewals, expansions, and new market entries.

People & Change Leadership

• Oversee day‑to‑day FMS operations:
  • Payroll accuracy and timeliness
  • Caregiver onboarding throughput
  • Issue resolution and service quality
• Drive continuous improvement and efficiency.
• Establish and maintain efficient and cost-effective organizational infrastructure to support key functions and roles in the Self-Directed ecosystem.
• Build and lead high‑performing teams across operations, compliance, and vendor management.
• Establish KPIs, dashboards, and performance metrics to support growth.
• Scale systems, staffing, and processes to support growth.
• Optimize vendor performance and cost structures.
• Standardize best practices across states and programs.

QUALIFICATIONS & EXPERIENCE

• Deep understanding of:
  • Self‑directed care models
  • Payroll and tax compliance at scale
  • Veteran as common‑law employer frameworks (preferred)
• Strong vendor negotiation and management skills.
• Executive‑level communication skills with regulators, partners, and boards.
• Highly organized, detail‑oriented, and audit‑focused while remaining business‑pragmatic.
• Experience running and scaling complex FMS, payroll, or government‑adjacent operations.
• Strong background in multi‑state compliance environments.
• Proven ability to manage mature vendor relationships and SLAs.
• Data‑driven leader with experience using metrics to drive outcomes.
• Comfortable operating in a regulated, audit‑heavy environment.

Required

• 3-5+ years of leadership experience in one or more of the following:
  • Financial Management Services (FMS)
  • Medicaid and/or Veteran self‑directed care programs
  • Government‑adjacent healthcare or human services
  • Payroll, tax compliance, or fiscal agent operations
• Experience working with public sector, VA, Medicaid, or aging & disability networks strongly preferred.
• Proven success managing complex compliance environments.

Preferred

• Direct experience with Veteran‑Directed Care (VDC) or similar participant‑directed programs.
• Experience launching or scaling multi‑state programs.
• Familiarity with ACL/NRC‑VDC materials, VA Geriatrics & Extended Care, or ADNA operations.
• Background in payroll or tax compliance systems used in self‑direction environments.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical Activities – While performing the duties of this job, the employee is frequently required to remain in a stationary position as well as communicate ideas to others. The employee is occasionally required to move about their office space.
• Weight Lifted/Force Exerted – The employee’s job does not require weight to be lifted or force exerted.

WORK ENVIRONMENT

Remote role with occasional travel

POSITION TYPE/EXPECTED HOURS OF WORK

Full-time, Exempt

SALARY

Based on Experience

EMPLOYEE BENEFITS

We offer competitive salaries and benefit packages here at BeneLynk, as we truly value our employees and the amazing work that they do each day. Please see below for a list of some of our awesome employee benefits:

• Monthly Bonus Incentives
• Medical, Dental, Vision and Employee Assistant Program Benefits
• 401K Match
• 15 Paid Days Annually

EMPLOYEE PERKS

Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience.

Monthly Company Town Hall Events: We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more!

Monthly Internal Mental Health Newsletters: Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees’ overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter.

Monthly Streaming Services Perk: Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to a $12 per month for any streaming service subscriptions that you currently have.

Tickets at Work Perk: Enjoy discounted movie tickets, hotel stays, and more through our company’s ‘Tickets at Work’ perk!

Monthly Lunch & Learn Events: Meet key members of our Senior Management team through engaging Lunch & Learn sessions on a monthly basis. Lunch is on us for those employees that sign up!

Monthly Bene-Verse Events: We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more!

EEO STATEMENT

At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.

E-VERIFY

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.

***Offer of employment is contingent upon the results of required background and drug screening.***