Vice President Infrastructure Operations Jobs in Springfield, MA

Being a Country Bank team member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:

• Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;
• Income protection benefits;
• Educational assistance and tuition reimbursement benefits;
• Hybrid work and flexible scheduling options;
• Generous total paid time off, and more!

Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are Made to Make a Difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create our inclusive and engaging culture. We’re excited to meet you to discuss our career opportunities and how you can make a difference as a part of our growing IT team!

About the Job:

We're excited to announce an opportunity for the position of Vice President, IT Operations & Architecture! This position supervises the daily operations of the Bank's Information Technology functions, including Service Desk and user support functions, network support, telecommunications support, project management, security and other critical IT activities. Directs the development and maintenance of schedules to ensure efficient operation and timely introduction of new IT products and services.

The hiring range for this position is $130,000 to $170,000. Starting pay determined based on candidate’s qualifications and experience.

This position is Full Time, 40 hours weekly.

Essential Duties and Responsibilities (Other Duties May be Assigned):

• Coordinates and supervises all operational activities of the IT Department, including all activity related to network and telecommunications operations.

Knowledge and Skills

It is required that the employee in this position can work independently, interpreting ideas and facts, while also analyzing and interpreting federal and state laws and/or regulations. This employee should have strong customer service skills, as well as strong written communication skills and the ability to make effective presentations in a group setting. An individual with exceptional verbal and numerical aptitudes is required. This role requires an individual who is process and metrics-oriented in order to measure progress in the way in which the environment is managed, in terms of overall efficiency and service objectives. This employee must have strong supervisory and the ability to understand, prioritize and resolve problems involving all facets of the Bank’s technology environment and to work well with people at all levels of the organization is necessary.

This position requires intermediate knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint, Word, and Access. The ability to evaluate, implement, and support new technology products, along with maintaining a strong knowledge of IT best practices is important. An advanced understanding of PC’s networks and communications, especially in relation to Windows OS and 20XX server exchange, active directory, virtual infrastructures, SAN technologies and MS Office products, Cloud Solutions, CyberSecurity, as well as client server, browser- based and thick client applications is required.

Education and Work Experience

A Bachelor’s degree, or equivalent experience in Information Technology or related field is required. A Master’s degree and relevant network and industry certifications are preferred. Five to eight years of related information technology work experience is required, with at least three years of maintaining a management or supervisory role. Experience providing network and end user support in a highly-regulated, complex, multi-vendor and multi-location IT environment is required. Previous Financial Services industry experience preferred.

Working Conditions/Physical Requirements

This position is in an office environment, which means the physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards, with a moderate level of noise. Prolonged periods of sitting and looking at a computer screen with freedom of movement on a regular basis is expected. Minimal physical effort is required but could include: repetitive motion of wrists and fingers; talking and hearing; and the handling and lifting of computer supplies. This position may require some travel between offices.

Country Bank is an Equal Opportunity Employer. Diverse applicants encouraged to apply.