Vice President Infrastructure Operations Jobs in Springfield, MA

Vice President of Data, Performance & TechnologyJoin Our Mission to Make a Lasting Impact!Community Solutions Inc is seeking a Vice President of Data, Performance & Technology to join our leadership team, responsible for strengthening organizational effectiveness through the integration of data, quality systems, and technology, based in our Corporate Office in Windsor, CT. This is a senior leadership role responsible for driving organizational effectiveness by integrating data, quality systems, and technology. This role partners with leadership across programs and operations to strengthen outcomes, ensure compliance, and support data-informed decision-making across the organization.This role drives performance, accountability, and continuous improvement across the organization by ensuring that leaders and teams have the insights, systems, and tools needed to deliver high-quality services, meet contract requirements, and achieve measurable outcomes.Serves as a key strategic partner to program, finance, and executive leadership—translating data into actionable insights, aligning systems to operations, and building a culture of data-informed decision-making.Company OverviewCommunity Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in community-based services. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year. To learn more about CSI please visit our website at https://csi-online.org.CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI.CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization.Schedule: 40 Hours / weekThis position does have supervisory responsibilities.The primary responsibilities for this position will be:Performance & OutcomesLead the development and implementation of performance measurement frameworks across programsEnsure clear, consistent tracking of program outcomes, contract metrics, and organizational goalsPartner with senior leadership to identify performance trends, risks, and opportunitiesData & AnalyticsOversee data collection, validation, analysis, and reporting across the organizationDevelop dashboards and reporting tools that support real-time decision-makingTranslate complex data into clear, actionable insights for diverse audiencesQuality Improvement & ComplianceLead organization-wide quality improvement strategies and processesEnsure alignment between program practices, policy expectations, and regulatory requirementsStrengthen systems for monitoring compliance, audit readiness, and continuous improvementTechnology & Information SystemsProvide strategic oversight of IT infrastructure, support services, and system securityOversee enterprise systems (e.g., case management, LMS, HRIS, fundraising platforms, M365) to ensure alignment with operational needsDrive system optimization, adoption, and continuous improvement in partnership with departmentsCross-Functional LeadershipPartner closely with Program, HR, Finance, and Growth leadership to align data, systems, and performance expectationsSupport program leaders in using data to improve service delivery and staff performanceLead and develop a multidisciplinary team including quality improvement, IT, and information systems staffLeadership ExpectationsBuild a culture of accountability, learning, and continuous improvementsCommunicate clearly and effectively across all levels of the organizationBalance strategy and execution—able to move from vision to implementationDemonstrate sound judgment in complex, cross-functional decision-makingQualificationsRequiredBachelor’s degree in a relevant field (e.g., data analytics, public administration, information systems, social services, or related field)7–10+ years of progressively responsible leadership experienceExperience overseeing data, quality improvement, or technology functions in a complex organizationStrong ability to analyze data and translate insights into operational actionExperience leading cross-functional initiatives and teamsPreferredExperience in human services, behavioral health, justice, or nonprofit environmentsFamiliarity with contract compliance, licensing, and/or accreditation standardsExperience with enterprise systems (e.g., case management systems, HRIS, LMS, Power BI)Advanced degree (MPA, MBA, MPH, or related field)Additional BenefitsTwo (2) weeks’ vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.Ongoing training.Sick time (7 days accrual basis), floating holiday time (4 days/year).Medical and Dental plans.Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.Tuition reimbursement after 1 year of service.CSI is an Equal Opportunity Employer – M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr