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Vice President Service Operations Jobs in Springfield, MA

Horizon Beverage

Vice President Sales

Ludlow, MA · On-site

$175K - $225K/yr

... operations in 47 states plus the District of Columbia, the Caribbean, and Canada. We offer an array ... Together, we can deliver the highest quality service to each of our customers and put you on the ...

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Vice President Service Operations information

See Springfield, MA salary details

$68.3K

$155.2K

$263.1K

How much do vice president service operations jobs pay per year?

As of Sep 13, 2026, the average yearly pay for vice president service operations in Springfield, MA is $155,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,100.00 and $184,400.00 per year, depending on experience, location, and employer.

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What job categories do people searching Vice President Service Operations jobs in Springfield, MA look for?

The top searched job categories for Vice President Service Operations jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Vice President Service Operations jobs?

Cities near Springfield, MA with the most Vice President Service Operations job openings:

Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in Springfield, MA as of June 2026, with employment types broken down into 2% As Needed, 97% Full Time, and 1% Temporary. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $155,235 per year, or $74.6 per hour.

Vice President, Surgical Services

Springfield, MA • On-site

Korn Ferry Executive Search
Business Management Consulting • 5 - 10K employees
Learn more about Korn Ferry Executive Searchexternal

Full-time

Re-posted 15 days ago

Key responsibilities

  • Provide strategic leadership and operational oversight for all surgical services across the enterprise.

  • Drive growth initiatives, ensure clinical excellence, and develop actionable solutions to improve efficiency, quality, and cost-effectiveness.

  • Oversee strategic planning, budgeting, human resource management, quality improvement, policy development, and coordination of clinical programs.

Job description

Baystate Health

Vice President, Surgical Services

Reporting to the Chief Operating Officer, the Vice President of Surgical Services provides strategic leadership and operational oversight for all surgical services across the Baystate Health (BH) enterprise. This executive is responsible for driving growth initiatives, ensuring clinical excellence, and delivering on BH's commitment to a higher state of providing care. 

The Vice President of Surgical Services oversees the comprehensive administration of surgical services, which includes strategic planning, budgeting, human resource management, quality improvement, policy development, and the coordination and expansion of clinical programs. This role requires close collaboration with surgeons and BH administrators to maintain alignment and foster strong partnerships across the system. The Vice President will guide long-term strategic planning, financial forecasting, and workforce recruitment and retention efforts, while ensuring surgical services consistently meets all established regulatory compliance and standards. Furthermore, they will proactively identify opportunities for improvement and develop actionable solutions to enhance efficiency, quality, and cost-effectiveness across all sites. 

This executive leader plays a critical role in shaping the vision for surgical services at BH and ensures there is a unified approach between hospitals and medical staff. Through strong leadership and collaboration, the Vice President of Surgical Services will help advance BH's mission to improve the health of the communities it serves - every day - with quality, compassion and innovation. 

Baystate Health (BH) is a not-for-profit, integrated healthcare system serving over 1 million people throughout western New England. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality and compassionate healthcare in the Pioneer Valley for more than 140 years. Facilities and services include: 

  • Baystate Medical Center: a teaching hospital, and the region's only level 1 trauma center 
  • Baystate Children's Hospital: the region's only accredited, full-service children's hospital 
  • Three community hospitals 
  • A network of 50 medical practices 
  • Home care and hospice services 
  • Comprehensive regional laboratory and diagnostic services

As an integrated academic health system, the advancement of knowledge is a major component of Baystate's mission. Serving as the regional campus of the University of Massachusetts Chan Medical School, the organization educates and trains current and future caregivers - preparing much of the region's healthcare workforce to meet patients' needs for years to come.

The ideal candidate has progressive leadership experience in Surgical Services, with a Nursing degree preferred (not required). Interested leaders should submit a CV to this posting. 


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Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. Artificial Intelligence tools may be used in connection with the recruitment process for this position.

Employment Type: OTHER

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