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Vice President Service Operations Jobs in Springfield, MA

DuraServ Corp

Branch Vice President

South Windsor, CT · On-site

DuraServ's Branch Vice President role was built for exactly that person. This is a player/coach ... Manage service team coordination alongside operations leadership in a dual reporting structure Who ...

Sedgwick

Vice President, Clinical Pharmacy

Hartford, CT · On-site

$130K - $172K/yr

... Services & Insurance Vice President, Clinical Pharmacy PRIMARY PURPOSE : To support the strategy ... Partner cross-functionally with operational, clinical, and business leaders to align pharmacy ...

Robert Half

VP of Technology

Windsor, CT · On-site

... operational performance across our organization in Connecticut. This leadership role will work closely with senior stakeholders to improve service outcomes, strengthen reporting and compliance ...

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All JobsVice President Service Operations JobsVice President Service Operations Jobs in Springfield, MA

Vice President Service Operations information

See Springfield, MA salary details

$68.3K

$155.2K

$263.1K

How much do vice president service operations jobs pay per year?

As of Aug 23, 2026, the average yearly pay for vice president service operations in Springfield, MA is $155,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,100.00 and $184,400.00 per year, depending on experience, location, and employer.

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What job categories do people searching Vice President Service Operations jobs in Springfield, MA look for?

The top searched job categories for Vice President Service Operations jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Vice President Service Operations jobs?

Cities near Springfield, MA with the most Vice President Service Operations job openings:

Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in Springfield, MA as of June 2026, with employment types broken down into 2% As Needed, 97% Full Time, and 1% Temporary. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $155,235 per year, or $74.6 per hour.

Branch Vice President

DuraServ Corp

South Windsor, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

DuraServ rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

136th of 281 rated repair and maintenance companies

Job description

This Isn't a Step Back. It's a Step Up.

The best sales reps eventually hit a ceiling. They've crushed their quota, they've built their book, and they know they're capable of more — but the org chart doesn't have room to move. Sound familiar?

DuraServ's Branch Vice President role was built for exactly that person. This is a player/coach position — meaning you don't give up the field when you take the title. 75% of this role is you, personally, managing and growing a book of business. The other 25% is you developing the sales and service team around you.

You're not becoming a manager who watches from the sidelines. You're becoming the architect of a branch — and you still get to close deals.

This territory is ready to be built. The question is whether you're the one to build it.

The Territory: South Windsor, CT

Connecticut is a dense, high-value market with strong commercial and industrial activity across Hartford County and the surrounding region. The South Windsor territory has real runway — and it needs a trailblazer who can come in, assess the landscape, build a strategy, and own the outcome.

This is a ground-level leadership opportunity with national backing. You'll have the tools, the team, and the support of a proven organization — but the territory's success will be yours to define.

What You'll Own

75% — The Player

  • Personally manage and grow an assigned book of business — you're still in the field, still closing, still hunting
  • Build new client relationships with facility managers, GCs, builders, and commercial operators across the territory
  • Develop competitive sales strategies using market data, prospect intelligence, and customer interaction history
  • Act as the visible face of DuraServ in the South Windsor market — from cold call to contract

20% — The Coach

  • Lead, develop, and retain a dedicated branch sales team — recruit hunters, cut non-performers, build a winning culture
  • Coach reps on the full sales cycle: cold calling, discovery, proposal, negotiation, and close
  • Execute sales programs that push your team to their potential and align with company growth objectives
  • Own P&L accountability for the branch — forecasting, budget management, and bottom-line performance

5% — Operational Oversight

  • Manage service team coordination alongside operations leadership in a dual reporting structure


Who We're Looking For

We're not looking for a career manager. We're looking for a top sales professional who's earned the right to lead — and still loves the hunt.

  • A proven sales record that speaks louder than any title — you've built books, broken ceilings, and closed deals others walked away from
  • Leadership instincts — you coach the people around you naturally, whether or not it's in your job description
  • Hunter mentality — cold calling, prospecting, and territory development aren't things you did early in your career; they're things you still do
  • Grit and resilience — you treat adversity as a competitive advantage and setbacks as data
  • Excellent communication skills — written, verbal, and in the room with clients and executive leadership
  • A problem-solver's mindset — you identify root causes and build practical solutions rather than workarounds
  • Bachelor's degree preferred, or equivalent education and experience — a proven track record in sales matters more to us than a specific number of years
  • Dock or door industry experience is a plus, not a prerequisite — we care more about your sales DNA than your product history
  • Valid driver's license and clean driving record required


What's in It for You
  • Base salary + uncapped commission — your income scales directly with the territory you build
  • Full benefits package: medical, dental, vision, supplemental insurance plans, and 401K with company match
  • Company-provided life insurance, short-term and long-term disability
  • My Personal Health Assistant program
  • Continuous training, professional development, and a direct path to regional leadership for top performers
  • National infrastructure with local ownership — you're leading a branch, not running in a bureaucracy
  • Employee discount programs through DuraServ's corporate partnerships


A Direct Note to the Right Candidate.

If you've been the top producer on your team and you're watching less talented people get promoted because they happened to be in the right place — this is the right place.

If you've been told you have leadership potential but no one's given you the runway to prove it — this is the runway.

If you're the kind of person who walks into a territory and sees opportunity where others see obstacles — we built this role for you.

The South Windsor territory is yours to define. Come build it.

APPLY NOW — Serious Candidates Only.

Hit Apply. Tell us what you've built, what you've closed, and where you want to go. We'll take it from there.

Please note: This is NOT a remote or hybrid role. On-site leadership and high visibility with clients and teams is required.


About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our culture is built on taking great care of every customer, treating employees with respect, and being first and best in every market we serve. We hire performers — and we build careers.

DuraServ is an Equal Opportunity Employer.


NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.

Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.

Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.

DuraServ — Building Careers That Move Commerce Forward

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