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Telecom Operations Manager Jobs in Tennessee (NOW HIRING)

TDS Telecom

Regional Manager - Sales

Farragut, TN

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward ... operational objectives, ensures operational plans are aligned with business objectives, and ...

TDS Telecom

Regional Manager - Sales

La Vergne, TN

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward ... operational objectives, ensures operational plans are aligned with business objectives, and ...

Ledcor Group

Senior Project Manager

Nashville, TN · On-site

... optimize operational performance, and contribute to a culture built on accountability ... Lead the identification and pursuit of new telecom project opportunities * Oversee the project ...

Ledcor Group

Senior Project Manager

Knoxville, TN · On-site

... optimize operational performance, and contribute to a culture built on accountability ... Lead the identification and pursuit of new telecom project opportunities * Oversee the project ...

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Telecom Operations Manager information

See Tennessee salary details

$28.1K

$57.6K

$107.6K

How much do telecom operations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for telecom operations manager in Tennessee is $57,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $70,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Operations Manager, and why are they important?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What are the main challenges Telecom Operations Managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.

What are Telecom Operations Managers?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

What are popular job titles related to Telecom Operations Manager jobs in Tennessee? For Telecom Operations Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Telecom Operations Manager jobs in Tennessee look for? The top searched job categories for Telecom Operations Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Telecom Operations Manager jobs? Cities in Tennessee with the most Telecom Operations Manager job openings:
Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in Tennessee as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $57,594 per year, or $27.7 per hour.
Network Support Analyst

Network Support Analyst

The Intersect Group

Goodlettsville, TN

Other

Posted 17 days ago

Job description


Job Title:    Network Support Analyst, IT Operations and Services, Network Services
Department:    IT Operations and Services
Reports To:    Senior Manager - Network Services,  IT Operations and Services
Supervises:    No direct reports
General Summary:
This role exists to provide dedicated operational and analytical support for telecom and connectivity services across the enterprise. The Telecom & Network Services Analyst partners closely with Network Services leadership, vendors, and cross-domain IT teams to manage carrier relationships, analyze outages, support service lifecycle activities, and ensure accurate, finance-ready reporting of telecom performance and costs.
This position plays a critical role in reducing operational friction, improving vendor accountability, and enabling stable, cost-effective connectivity across retail stores, distribution centers, offices, and emerging wireless solutions.
Duties & Responsibilities: What major responsibilities does this position have, and what percentage of time is spent on completing them? (Typically 5 – 7)
Telecom Operations & Vendor Support
  • Serve as a point of contact for telecom service providers
  • Track, monitor, and follow up on carrier incidents, chronic issues, repeat outages, and SLA performance.
  • Coordinate vendor escalations and maintain clear documentation of root cause, restoration timelines, and corrective actions.
  • Support Quarterly Business Reviews (QBRs) with carriers by preparing outage trend analysis, performance summaries, and risk items.    
  • Incident Analysis & Reporting
  • Analyze telecom-related incidents (P1–P4) impacting the network.
  • Prepare concise, leadership-ready summaries that are suitable for finance, operations, and executive audiences.
  • Maintain historical data to support vendor accountability and service improvement discussions.    
  • Circuit & Service Lifecycle Management
  • Assist with circuit inventory tracking, including installs, disconnects, migrations, and technology upgrades.
  • Support transitions from legacy services (e.g., POTS/DSL) to modern solutions such as fiber, broadband, SD WAN, FWA, or satellite (e.g., Starlink).
  • Validate billing alignment with active services and assist in identifying billing discrepancies or stranded costs.
  • Partner with Procurement, Real Estate, and Finance teams on connectivity considerations for new stores, remodels, relocations, and lease conditions.    
  • Wireless & Alternative Connectivity Support
  • Support deployment and operational readiness of alternative connectivity solutions for rural or underserved locations.
  • Assist with site readiness reviews, documentation, and coordination for wireless or satellite installations.
  • Track performance and stability of non-traditional circuits and escalate issues appropriately.    
  • Cross Domain Collaboration
  • ?    Work closely with Network Engineering, EUC, Applications, InfoSec, Supply Chain, and Retail Technology teams to resolve telecom-related dependencies.
  • Ensure connectivity risks and constraints are clearly communicated during projects, maintenance events, and change windows.
  • Support change management processes with accurate telecom impact analysis and post-change validation.    
  • Documentation & Process Improvement
  • Maintain clear documentation of telecom processes, contacts, standards, and escalation paths.
  • Identify opportunities to streamline reporting, improve data accuracy, or reduce manual effort in telecom operations.
  • Assist Network Services leadership with ad hoc analysis, audits, and leadership requests.    

Knowledge, Skills, and Abilities (KSAs): What KSAs are required to perform this job:
*    Strong understanding of telecom and connectivity concepts (WAN, MPLS, broadband, fiber, wireless, SD-WAN).
*    Ability to analyze outage data and translate technical details into clear, business-focused summaries.
*    Experience coordinating with external vendors and managing follow-ups across multiple stakeholders.
*    Strong written and verbal communication skills, especially for executive and finance audiences.
*    High attention to detail with the ability to manage multiple priorities simultaneously.
*    Proficiency with Excel and reporting tools for trend analysis and data validation.
*    Customer service mindset with a focus on operational excellence and accountability.
Work Experience &/or Education: What are the minimum education and/or experience requirements necessary to perform this job?
  • 2–4 years of experience in telecom, network operations, IT support, or a related technical role.
  • Experience supporting large-scale retail, distribution, or enterprise environments preferred.
  • Associate or Bachelor’s degree in Information Technology, Telecommunications, or related field preferred (or equivalent experience).

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