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Telecom Integrator Jobs (NOW HIRING)

Berkshire Hathaway Energy

Sr Telecom Analyst

Las Vegas, NV · On-site

$102K - $127K/yr

Leads complex initiatives across telephony, routing, and integrated customer service systems to ... Telecom Operations & Vendor Management * Oversees telecommunications expense management, including ...

Concordia Group

Integrator

Carol Stream, IL · On-site

$29 - $30/hr

... telecom networks. We are contracted by major carries to facilitate network upgrades including ... Commissioning & Integration of UMTS, GSM, LTE and NR radio technologies * Installation of Circuit ...

The LiRo Group

Telecom Inspector

Newton, MA · On-site

$75K - $115K/yr

We are proud to be known as an "Integrated Construction, Design and Technology Solutions" firm and ... Telecom Inspectors are responsible for overseeing and verifying telecom construction projects ...

The LiRo Group

Telecom Inspector

Newton, MA · Hybrid

$75K - $115K/yr

We are proud to be known as an "Integrated Construction, Design and Technology Solutions" firm and ... Telecom Inspectors are responsible for overseeing and verifying telecom construction projects ...

TEKsystems

Telecom Engineer

Greenville, NC · Remote

$52 - $68.52/hr

The Telecom Engineer III is a level role responsible for designing, implementing, and supporting ... System Integration & Innovation Support the integration of contact center platforms with enterprise ...

Nightwing

Systems Integrator

Sterling, VA · On-site

Job Title: Systems Integrator Location: Sterling, VA Clearance: TS/SCI Poly **This position is ... telecom, and security systems. develops and implements the configuration management processes ...

Nwis

Systems Integrator

Sterling, VA

Job Title: Systems Integrator Location:Sterling, VA Clearance:TS/SCI Poly **This position is ... telecom, and security systems. develops and implements the configuration management processes ...

Envista

Network & Telecom Services Lead

Brea, CA · On-site

$105K - $145K/yr

Ensure seamless integration between voice, collaboration, and network services * Optimize user experience, reliability, and cost across telecom platforms globally * Lead telecom modernization ...

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Telecom Integrator information

See salary details

$43K

$109.5K

$166.5K

How much do telecom integrator jobs pay per year?

As of Jun 29, 2026, the average yearly pay for telecom integrator in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is the difference between Telecom Integrator vs Network Technician?

AspectTelecom IntegratorNetwork Technician
CertificationsFCC, Cisco, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentProject-based, client sites, installation and integrationData centers, server rooms, ongoing maintenance
Employer & Industry UsageTelecom companies, system integratorsIT departments, telecom providers

While both roles involve working with network systems, Telecom Integrators focus on designing and implementing telecom solutions for clients, often managing entire projects. Network Technicians handle the installation, troubleshooting, and maintenance of network hardware and software. The roles overlap in certifications and technical skills but differ in scope and responsibilities.

More about Telecom Integrator jobs
What cities are hiring for Telecom Integrator jobs? Cities with the most Telecom Integrator job openings:
What states have the most Telecom Integrator jobs? States with the most job openings for Telecom Integrator jobs include:
What job categories do people searching Telecom Integrator jobs look for? The top searched job categories for Telecom Integrator jobs are:
Telecom Integrator jobs near you
Infographic showing various Telecom Integrator job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 2% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $109,527 per year, or $52.7 per hour.
Sr Telecom Analyst

Sr Telecom Analyst

Berkshire Hathaway Energy

Las Vegas, NV • On-site

$102K - $127K/yr

Full-time

Posted 13 days ago

Key responsibilities

  • Designs, develops, and maintains IVR call flows and ACD configurations using Genesys Cloud Architect.

  • Leads requirements gathering sessions with business stakeholders and documents functional and technical specifications for IVR, ACD, and integrated systems.

  • Oversees telecommunications expense management and audits carrier invoices to identify discrepancies and drive resolution with vendors.

Berkshire Hathaway Energy rating

6.5

Company rating: 6.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description


Basic Purpose
Performs advanced analysis, design, and support of Customer Experience technologies, with a primary focus on Genesys Cloud IVR and ACD platforms. Leads complex initiatives across telephony, routing, and integrated customer service systems to ensure reliable, scalable, and cost-effective solutions.
Responsibilities
Essential Duties and Responsibilities
IVR / ACD Design & Development
  • Designs, develops, and maintains IVR call flows using Genesys Cloud Architect, including routing strategies, speech recognition, and self-service capabilities.
  • Implements and optimizes ACD configurations, including skills-based routing, queue management, and workforce integrations.
  • Translates business requirements into scalable IVR and routing solutions aligned with customer experience best practices.

Requirements & Solution Analysis
  • Leads requirements gathering sessions with business stakeholders to define, analyze, and prioritize enhancement requests and new capabilities.
  • Documents functional and technical specifications for IVR, ACD, and integrated systems.
  • Partners with development and backend system teams to define and deliver integration requirements.

System Configuration & Integration
  • Configures and maintains related platforms including NICE Cloud WFM, Mindful Surveys, and other customer experience applications.
  • Supports integrations between Genesys Cloud and enterprise systems such as CRM, APIs, and data services.
  • Collaborates on telephony infrastructure including PSTN carriers, Cisco Call Manager, Intrado E911, and Microsoft Teams.

Telecom Operations & Vendor Management
  • Oversees telecommunications expense management, including carrier contracts, billing validation, and cost optimization strategies.
  • Audits carrier invoices to identify discrepancies, billing errors, and savings opportunities; drives resolution with vendors.
  • Manages billing exceptions, including misapplied payments, missing invoices, new account setups, and dispute resolution.

Service Delivery & Performance
  • Coordinates across stakeholders to ensure timely, accurate delivery of enhancements and production support activities.
  • Monitors system performance, availability, and service level agreements (SLAs) for telecom services, repairs, and outages.
  • Lead incident response and root cause analysis for telephony and IVR-related issues.

Governance & Continuous Improvement
  • Ensure adherence to change management processes across all environments and business units.
  • Reports on carrier contract performance, policy compliance, and operational metrics.
  • Drives continuous improvement through analysis, optimization, and implementation of best practices in IVR design and telecom operations.

Additional Responsibilities
  • Provides mentorship and technical guidance to junior analysts and team members.
  • Stays current with emerging trends in contact center technologies and proactively recommend improvements.
  • Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.
  • Performs related duties as assigned.

Qualifications
Essential Education, Skills, and Environment
Education and Work Experience
Bachelor's degree in information systems, computer science, or related technical field, or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) Five years of experience with Genesys Cloud (or similar CCaaS platforms)
Specialized Knowledge and Skills
Demonstrated knowledge of:
  • Strong experience with IVR design, call routing, and contact center technologies
  • Knowledge of SIP, VoIP, PSTN, and telecom carrier environments
  • Experience with APIs, integrations, and backend system design

Demonstrated skills such as:
  • Strong analytical, documentation, and stakeholder communication skills

Equipment and Applications
PCs, word processing, spreadsheet and database software.
Work Environment and Physical Demands
General office environment. No special physical demands required.
Note: Immigration Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but is NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For more information regarding work visas, please visit www.uscis.gov.
About Us
NV Energy is looking for qualified people to join us in one of the premier energy companies in the West. Located in the fastest growing state in the United States, NV Energy provides electricity to 1.3 million customers throughout Nevada as well as a state tourist population exceeding 40 million annually. Among the many communities we serve are Las Vegas, Reno-Sparks, Henderson, Elko and South Lake Tahoe. We also provide natural gas to more than 155,000 citizens in the Reno-Sparks area.
About the Team
NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.

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