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Technology Support Specialist Jobs (NOW HIRING)

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist supports and manages, in coordination with the Applications Support Specialist, and with the Company's outsourced managed services ...

CoreCivic

Technology Support Specialist

Appleton, MN · On-site

$31.59/hr

We arecurrently seeking a Technology Support Specialist who has a passion for providingthe highest quality care in an institutional, secure setting. Come join ateam that is dedicated to making an ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Job Title: IT Support Specialist Location: 1 4410 Myford (Irvine, California) Duration:5 Months Experience:10+ Years About client Enterprise IT client Tech Enterprise IT is scaling rapidly across ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Job Title: IT Support Specialist Worksite location: Irvine, CA Working hours: 8am-5pm Duration:12 Months Experience:8-15 Years Client Enterprise IT is scaling rapidly across sites, cloud platforms ...

ABHS

IT Support Specialist

Evesham, NJ · On-site

$50K - $55K/yr

Job Title: IT Support Specialist Job Overview: The IT Support Specialist is responsible for providing technical assistance and support to end-users within the organization. This role involves ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

Bear Country Inc

IT Support Specialist

Caledonia, WI

IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights ...

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Technology Support Specialist information

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How much do technology support specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for technology support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a technology support specialist?

Technology Support Specialists are professionals who provide technical assistance and support for computer systems, software, and hardware within an organization. They help users troubleshoot issues, install and configure equipment, and maintain IT infrastructure. Their role is crucial in ensuring that technology runs smoothly, minimizing downtime and helping employees stay productive. Technology Support Specialists may work in-person, remotely, or both, serving as the first point of contact for technical problems.

What are the key skills and qualifications needed to thrive as a technology support specialist, and why are they important?

To thrive as a Technology Support Specialist, you need strong problem-solving skills, technical knowledge of computer hardware and software, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential, and certifications such as CompTIA A+ or Microsoft Certified are often beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve technical issues. These skills and qualifications ensure efficient troubleshooting, minimize downtime, and provide a positive end-user experience.

What are some common challenges technology support specialists face when assisting non-technical users, and how can these be managed?

Technology Support Specialists often encounter challenges when explaining technical solutions to users with limited technical backgrounds. Miscommunication can lead to frustration for both parties. To manage this, specialists frequently use clear, jargon-free language, provide step-by-step instructions, and practice patience and empathy. Building strong communication skills and maintaining a customer-focused attitude are key to ensuring positive outcomes and user satisfaction.

What is the difference between Technology Support Specialist vs Help Desk Technician?

AspectTechnology Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support centersHelp desks, call centers, remote support
Employer & Industry UsageIT service providers, large organizationsSmall to medium businesses, tech support firms
Common Search & Comparison IntentTechnical troubleshooting, hardware/software supportCustomer support, issue resolution

The main difference between a Technology Support Specialist and a Help Desk Technician lies in their scope and environment. Technology Support Specialists often handle more complex technical issues within corporate IT settings, requiring certifications like CompTIA A+ and Network+. Help Desk Technicians typically focus on basic troubleshooting and customer support, often working in call centers or remote support roles. Both roles are essential in IT support but differ in complexity and work environment.

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What states have the most Technology Support Specialist jobs?

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Technology Support Specialist jobs near you
Infographic showing various Technology Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

IT Support Specialist

Next Step Systems

Chicago, IL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Support and manage automated systems including accounting, word processing, data and voice communications, and internet, coordinating with relevant specialists and providers.

  • Provide ongoing technical support, perform daily maintenance of software applications, hardware, and telecommunications, and respond to user requests.

  • Evaluate, recommend, and support the implementation, installation, and integration of hardware, software, networking, and communication technologies.

Job description

IT Support Specialist, Chicago, IL
The IT Support Specialist supports and manages, in coordination with the Applications Support Specialist, and with the Company's outsourced managed services provider, all automated systems: accounting, word processing, data and voice communications, and internet, incorporating, when appropriate, new technological advances. Provide ongoing technical support and daily maintenance of all software applications, pc's, hardware, and telecommunications. Is responsive to users' requests and keeps them updated as to progress on remediation of an issue. This position requires you to be onsite 1 day a week and will change to 3 days a week in the future.
Responsibilities:
- Responsible for the evaluation, recommendation, and support of the implementation, installation, and integration of hardware, software, networking, data and voice communications technologies and applications.
- Evaluate and make recommendations for enhancement or replacement of existing automated systems based on new technological advances.
- Prepare and monitor annual IT budget and expenditures.
- Monitor new information requirements identified by the Technology Committee, practice groups, secretaries and staff; plan and implement system modifications.
- Develop and/or ensure the development of standardized documentation for all major systems, network infrastructure, and communications.
- Maintain relationships with network, hardware, and software vendors to ensure efficient operation of systems.
- Monitor the network daily including traffic and performance optimization.
- Create, maintain, and remove network users, work groups, and servers.
- Monitor remote access capabilities, electronic gateways, and related security.
- Provide support with uploading cost recovery files into Rippe, which includes building the computer that handles the cost uploads.
- Provide and coordinate all firm-wide voice and data communications, including but not limited to all inbound and outbound data communications via PRI, T1, and future technologies.
- Ensure that complete backups of all data and voice applications are up to date, complete, and safe.
- Ensure disaster recovery procedures are effective and up to date.
- Coordinate with the outsourced help desk. Produce reports that show trends and suggest training needed.
- Maintain the ShoreTel telephone system and perform all moves, adds, and changes to the databases.
- Install and upgrade application software.
- Install, configure, and maintain all hardware.
- Manage, maintain and troubleshoot mobile devices.
Qualifications:
- 3+ years of technical support experience in a Windows environment.
- Experience supporting Microsoft Office, Citrix, and SQL Server.
- Prior experience upgrading Microsoft Office, Windows OS and/or Exchange servers a big plus.
- Possess a positive, customer service-oriented, professional presence.
- Good communication skills.
- Organized and resourceful with a sense of urgency.
- College degree a plus.
- Microsoft certifications a plus.
- Experience supporting a law firm a plus.
- Experience supporting DocsCorp a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, IT Support Specialist, Windows, LAN, MS Office, Citrix, SQL Server, Exchange Servers, DocsCorp, Law Firm, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire IT Support Specialists for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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