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Technology Support Specialist Jobs in Rochester, NY

U.S. Navy

IT Support Specialist

Walworth, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Scottsville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Hilton, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Honeoye, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Shortsville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Macedon, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Spencerport, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Fairport, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

East Rochester, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Avon, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Hemlock, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Clifton Springs, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Lakeville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Rochester, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

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All JobsTechnology Support Specialist JobsTechnology Support Specialist Jobs in Rochester, NY

Technology Support Specialist information

See Rochester, NY salary details

$13

$26

$43

How much do technology support specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for technology support specialist in Rochester, NY is $26.23, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $30.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technology support specialist, and why are they important?

To thrive as a Technology Support Specialist, you need strong problem-solving skills, technical knowledge of computer hardware and software, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential, and certifications such as CompTIA A+ or Microsoft Certified are often beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve technical issues. These skills and qualifications ensure efficient troubleshooting, minimize downtime, and provide a positive end-user experience.

What is the difference between Technology Support Specialist vs Help Desk Technician?

AspectTechnology Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support centersHelp desks, call centers, remote support
Employer & Industry UsageIT service providers, large organizationsSmall to medium businesses, tech support firms
Common Search & Comparison IntentTechnical troubleshooting, hardware/software supportCustomer support, issue resolution

The main difference between a Technology Support Specialist and a Help Desk Technician lies in their scope and environment. Technology Support Specialists often handle more complex technical issues within corporate IT settings, requiring certifications like CompTIA A+ and Network+. Help Desk Technicians typically focus on basic troubleshooting and customer support, often working in call centers or remote support roles. Both roles are essential in IT support but differ in complexity and work environment.

What is a technology support specialist?

Technology Support Specialists are professionals who provide technical assistance and support for computer systems, software, and hardware within an organization. They help users troubleshoot issues, install and configure equipment, and maintain IT infrastructure. Their role is crucial in ensuring that technology runs smoothly, minimizing downtime and helping employees stay productive. Technology Support Specialists may work in-person, remotely, or both, serving as the first point of contact for technical problems.

What are some common challenges technology support specialists face when assisting non-technical users, and how can these be managed?

Technology Support Specialists often encounter challenges when explaining technical solutions to users with limited technical backgrounds. Miscommunication can lead to frustration for both parties. To manage this, specialists frequently use clear, jargon-free language, provide step-by-step instructions, and practice patience and empathy. Building strong communication skills and maintaining a customer-focused attitude are key to ensuring positive outcomes and user satisfaction.

What are popular job titles related to Technology Support Specialist jobs in Rochester, NY?

For Technology Support Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Technology Support Specialist jobs in Rochester, NY look for?

The top searched job categories for Technology Support Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Technology Support Specialist jobs?

Cities near Rochester, NY with the most Technology Support Specialist job openings:

Technology Support Specialist jobs near you
Infographic showing various Technology Support Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,553 per year, or $26.2 per hour.

Technology Support Specialist (PA)

Finger Lakes Community College

Canandaigua, NY • On-site

$48K - $51K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

The Technology Support Specialist's primary focus is to support and maintain FLCC end-user technology such as desktops, laptops, tablets, printers, and classroom technology for students, faculty and support staff. The Technology Support Specialist will work as a member of a team of support specialists, responding to IT Helpdesk Tickets relating to end-user technology. The Technology Support Specialist will carry out system replacements based on the life-cycle replacement schedules and/or as needed.
FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.
Qualifications:
Educational Background: Associate's degree in an IT related field is required, Bachelor's degree preferred.
Experience: 1 to 2 year's experience supporting a technology rich and diverse environment. Experience and knowledge of one or both of Microsoft and/or Apple applications and operating systems required. Experience in a managed-device environment preferred.
Special Skills: Preferred qualifications include experience managing both Apple and Windows devices, as well as familiarity with classroom technologies such as projection systems and collaboration tools like WebEx, Zoom, Teams, and other similar platforms used in educational settings. A basic understanding of networking concepts, including Wi-Fi, LAN, and VPN, is also preferred. Experience with IT in a Higher Education
setting strongly preferred. A commitment to ongoing professional development and staying up-to-date with emerging technologies is highly valued. Additionally, the ability to handle multiple priorities in a fast-paced environment is essential.
Essential Functions:
  1. Demonstrates a customer-focused attitude with strong attention to detail, ensuring timely effective resolution of issues.
  2. Applies excellent analytical and diagnostic skills to resolve issues quickly and escalate when necessary, collaborating with the IT team to ensure issues are fully resolved.
  3. Designs and configures desktop software setups, plans system upgrades, and ensures proper configuration for both employee and student desktop and laptop systems.
  4. Provides end-user support for all technology-related needs.
  5. Uses device management tools (e.g., JAMF, SCCM, InTune) to ensure all devices are properly installed with required software for enterprise and instructional purposes.
  6. Troubleshoots and resolves issues with classroom technology, including document cameras, instructor PCs, SmartBoards, flat-panel TVs, projectors, Hyflex cameras/mics, PowerPoint sharing, and "clickers."
  7. Supports the FLCC student laptop/tablet loaner program by assisting students, coordinating with the Helpdesk Specialist to track inventory, and ensuring devices are properly distributed and returned as part of College programs.
  8. Ensures all technology is accounted for in the FLCC Inventory and asset tracking system, updating inventory according to the college's lifecycle replacement plan.
  9. Uses scripting tools to automate daily tasks where applicable.
  10. Assists faculty in utilizing instructional technology and classroom learning tools such as VR/AR, Poll Everywhere, Hyflex systems, and collaboration tool recordings.
  11. Follows best practices to safeguard college-owned devices from cyber threats.
  12. Investigates complex issues, collaborates with IT staff from other SUNY institutions, and evaluates potential solutions to design effective and proven strategies.
  13. Supervises student interns, providing guidance and support.
  14. Utilizes the Helpdesk Ticketing system, working with IT Helpdesk staff to ensure all necessary details are captured for each new ticket.
  15. Demonstrates flexibility in work schedule and locations as needed.

Physical Requirements:
In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation.
  1. Capable of using a computer for extended periods.
  2. Frequently travels to different areas of the building and bends to assist with equipment setup.
  3. Able to lift up to 20 pounds to assist with various office tasks.
  4. Able to communicate ideas and information clearly so others can understand, ensuring accurate exchange of information in all situations.

Benefits and salary range:
  1. Competitive starting salary in the range of $48,847 to $51,289 and is commensurate with qualifications
  2. NYS retirement or Optional SUNY Retirement Program
  3. SUNY Voluntary Savings Plan
  4. Comprehensive Health and Dental Insurance through Excellus BCBS
  5. FSA
  6. 21 days of annual leave, 12 sick days, and 13.5 holidays annually
  7. FLCC Tuition Waiver for employee and dependents
  8. Tuition assistance - 4-year institutions

Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.
Application Instructions:
Applicants interested in applying MUST submit the following documents via online:
  1. Resume/Cv
  2. Cover letter

For full consideration, please apply by August 21, 2026.
Applications will only be accepted online.
Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

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