Technology Manager Jobs in Bothell, WA (NOW HIRING)

Job Summary:
Keylent Inc is seeking an IT Support Technician for American Seafoods. The role involves providing front line support, managing Active Directory, and assisting users with technical issues across various locations including vessels and international offices.
Responsibilities:
• Carry out research on various technical subjects as requested by IT Team
• Assist other IT teammates in supporting all users including the vessels and our international offices (Japan, China, Europe) employees.
• Maintain corporate and vessel Active Directory
• Install software/hardware on corporate and vessel computers.
• Provides front line & Tier 1 & 2 support to corporate and vessel users.
• Image and deploy corporate desktops and laptops.
• Maintain and perform audits of software, consumable, and non-consumable inventory, and accounts.
• Setup new Employees
• Train Users on new software and products when needed, either one-on-one or small group settings
• Perform new user setup, department transfers and terminations.
• Scan paper invoices into IT Mailbox
• Manage inventory of peripherals, including keyboard/mice, monitors, headsets, speakerphones, and network/computer cables
• Manage/Deploy desktops & laptops inventory according to company replacement policy on vessels and corporate/remote offices.
• Be the first contact for users when they need help troubleshooting a problem.
• Triage incidents requests.
• Manage Corporate Key Card Access System
• Rack and Stack Hardware
• Coordinate and set up IT/vendors meetings as needed including equipment needs, etc.
• Participate in projects as assigned by IT Management
• Escalate/Assign incident tickets to appropriate team members.
Qualifications:
Required:
• Service desktop technician with full life cycle experience meaning from user creation to decommissioning a user, troubleshooting custom applications - experience with knowledge base articles - custom application setup
• Responsible for coordination & support of various IT processes and programs related to a variety of projects and initiatives within the IT Department.
• Carry out research on various technical subjects as requested by IT Team
• Assist other IT teammates in supporting all users including the vessels and our international offices (Japan, China, Europe) employees.
• Maintain corporate and vessel Active Directory
• Install software/hardware on corporate and vessel computers.
• Provides front line & Tier 1 & 2 support to corporate and vessel users.
• Image and deploy corporate desktops and laptops.
• Maintain and perform audits of software, consumable, and non-consumable inventory, and accounts.
• Setup new Employees
• Train Users on new software and products when needed, either one-on-one or small group settings
• Perform new user setup, department transfers and terminations.
• Scan paper invoices into IT Mailbox
• Manage inventory of peripherals, including keyboard/mice, monitors, headsets, speakerphones, and network/computer cables
• Manage/Deploy desktops & laptops inventory according to company replacement policy on vessels and corporate/remote offices.
• Be the first contact for users when they need help troubleshooting a problem.
• Triage incidents requests.
• Manage Corporate Key Card Access System
• Rack and Stack Hardware
• Coordinate and set up IT/vendors meetings as needed including equipment needs, etc.
• Participate in projects as assigned by IT Management
• Escalate/Assign incident tickets to appropriate team members.
• Excellent Customer Service skills
• Knowledge of IT Systems, practices, and principles
• Knowledge of IT General Controls (ITGC)
• Knowledge of ITIL and ITSM
• Strong competency with computers and all productivity software programs, particularly with Microsoft Windows applications
• Strong technical knowledge of M365 Suite of products
• Strong functional knowledge and experience with Microsoft SharePoint and Microsoft Office suite
• Resourcefulness, organizational skill and detail orientated.
• Ability to handle administrative details independently
• Ability to prioritize tasks and meet critical deadlines
• Strong competency in conducting on-line research
• Strong will and desire to learn new technical skills
• Dependability with excellent time-management skills
• Unquestionable ethics and sensitivity for confidential information
• Ability to maintain perspective and approach challenges with flexibility and optimism
• 4+ years of relevant work experience preferred, not required.
• Extensive computer software proficiency including Microsoft Word, Excel, PowerPoint, and Outlook
• Bachelor's Degree or equivalent.
Company:
Keylent provides Software Development Services in the Cloud, Analytics and Digital Transformation space. Founded in 2010, the company is headquartered in Wilmington, USA, with a team of 201-500 employees. The company is currently Growth Stage.