Technology Implementation Manager Jobs in Riverside, CA

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Mission:To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Pay Details:

We are seeking a detail-oriented and results-driven Business Analyst to join our dynamic team. The ideal candidate will have a strong background in analyzing business processes, identifying areas for improvement, and developing strategies to enhance operational efficiency. This role requires excellent communication skills and the ability to work collaboratively with cross-functional teams to achieve business objectives. Leads change management and user readiness activities to ensure successful adoption of newly implemented technology solutions, including training, onboarding, communications, and readiness assessments. Partners with business stakeholders to drive adoption, reduce resistance, and ensure end users are prepared to execute new processes enabled by technology.

Responsibilities

Requirements Gathering:

• Define configuration specifications and business analysis requirements

• Collaborate with stakeholders to elicit, analyze, and document business requirements

• Conduct interviews, workshops, and surveys to gather information

Process Analysis:

• Analyze existing business processes and workflows to identify inefficiencies and areas for improvement

• Develop process maps and documentation

Solution Design:

• Work with IT and other departments to design and implement solutions that meet business needs

• Ensure solutions align with company goals and industry best practices

• Help design, document, and maintain system processes for the knowledge base

Data Analysis:

• Analyze data to identify trends, patterns, and insights that can inform business decisions

• Develop reports and dashboards to communicate findings to stakeholders

• Report on common sources of technical issues or questions and make recommendations to IT team

Change Management & User Readiness:

• Develop & execute a User Readiness Plan aligned to project milestones (communications, training, onboarding, hypercare)

• Conduct Change Impact Assessments (people/process/role impacts) and define adoption actions to address gaps

• Define and track adoption & readiness metrics (training completion, proficiency checks, survey results, support trends)

• Coordinate with business leaders to identify change champions/super-users and build a support network

• Create and maintain end-user enablement materials (job aids, quick reference guides, FAQs, release notes)

Testing/Validation, Training and Support:

• Develop and execute test plans to ensure solutions meet business requirements

• Coordinate user acceptance testing (UAT) and address any issues that arise

• Support technical implementation activities by defining and performing the appropriate quality control processes related to testing, validation, and deployment efforts

• Develop process documentation, standard operating procedures (SOPs), and training materials to support process standardization and knowledge transfer

• Lead change management and end-user enablement activities such as providing training and support to end users regarding procedures and best practices

Continuous Improvement:

• Identify opportunities for continuous improvement in business processes and technology

• Collaborate effectively with colleagues across the business and technology landscape

• Stay up-to-date with industry trends and best practices

• Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer/end user

Qualifications

• Bachelor's degree in Business Administration, Information Systems, or a related field

• 3+ years of related experience

• Experience with project management methodologies (e.g., Agile, Waterfall) is a plus

• Experience supporting organizational change management for technology implementations

• Experience with software implementation projects

• Proficient knowledge in generating process documentation

• Demonstrates strong teamwork and a poised, professional, positive demeanor

• Excels as an innovative problem-solver, implementing creative solutions and takes initiative

• Possesses exceptional written and verbal communication abilities

• Adapts well to changing demands and priorities, thriving in ambiguity

• Proficiency in business analysis tools and software (e.g., Microsoft Visio, Excel, Miro)

• Proficient with standard processes such as Procure-to-Pay, Order-to-Cash, Record-to-Report, Lead-to-Customer marketing processes

• Strong facilitation skills (workshops, training delivery, stakeholder alignment)

• Able to create learning content (job aids, process guides, SOPs, and evaluate effectiveness)

• Able to deliver top-notch customer service with personal accountability

• Able to work independently and as part of a team

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 3-5 Years

This position is on-site.

Company:

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

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