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Technology Assistant Jobs in Washington (NOW HIRING)

Zolon Tech

Service Desk Support

Washington, DC · On-site

This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT ...

Anduril Industries

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Identify knowledge articles and SOPs for end users and internal IT. * Assist with ongoing operational improvements and implementation projects as needed REQUIRED QUALIFICATIONS * A minimum of 3+ ...

IC-CAP LLC

Senior Software Engineer 112-080

Chantilly, VA · On-site

$125K - $165K/yr

... and new technology. * Assist with high-level software design choices and technical standards, including software coding standards, tools, and platforms. * Creates prototypes to evaluate new ...

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Technology Assistant information

See Washington salary details

$9

$18

$26

How much do technology assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technology assistant in Washington is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.23 and $20.39 per hour, depending on experience, location, and employer.

What is the difference between Technology Assistant vs IT Support Specialist?

AspectTechnology AssistantIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+ often preferred
Work EnvironmentEducational institutions, small businesses, or corporate officesCorporate IT departments, tech companies, or service providers
Employer & Industry UsageEducational and small business sectorsIT service providers, large corporations, and tech firms
Common Search & Comparison IntentUnderstanding entry-level tech support rolesTechnical support and troubleshooting roles

The main difference between a Technology Assistant and an IT Support Specialist lies in their typical work environments and responsibilities. Technology Assistants often work in educational or small business settings, providing basic tech support, while IT Support Specialists usually operate in larger organizations, handling more complex technical issues. Both roles require similar certifications and skills, but their scope and work context differ.

What does a technology assistant do?

A Technology Assistant supports the daily operations of technology systems in an organization, such as troubleshooting hardware and software issues, assisting users with technical problems, and maintaining computer equipment. They often help with setting up devices, installing software, and ensuring that networks run smoothly. Technology Assistants may also provide training and guidance to staff on technology use, keep inventory of equipment, and escalate complex issues to higher-level IT staff. Their role is essential for keeping technology resources functioning efficiently in educational, corporate, or other settings.

What are the key skills and qualifications needed to thrive as a technology assistant, and why are they important?

To thrive as a Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with operating systems, help desk ticketing systems, and standard office software is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for interacting with users and resolving technical issues efficiently. These skills ensure smooth technology operations and effective support for staff and system users in various organizational settings.

What are some common challenges technology assistants face when supporting end-users, and how can they overcome them?

Technology Assistants often encounter challenges such as addressing a wide range of technical issues from users with varying skill levels, managing multiple support requests simultaneously, and staying up to date with rapidly changing technology. To overcome these challenges, strong communication and time-management skills are essential, as is a willingness to continuously learn about new tools and updates. Proactively building a knowledge base and collaborating closely with team members can also help resolve issues more efficiently and improve the overall user experience.

What are the most commonly searched types of Technology jobs in Washington?

The most popular types of Technology jobs in Washington are:

What cities in Washington are hiring for Technology Assistant jobs?

Cities in Washington with the most Technology Assistant job openings:

Technology Assistant jobs near you
Infographic showing various Technology Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $37,639 per year, or $18.1 per hour.

Service Desk Support

Zolon Tech

Washington, DC • On-site

Other

Posted 9 days ago

Job description

Service Desk Support

Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk‐up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission-critical environment with strict service-level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.

Responsibilities:

  • Provides remote and telephonic Tier 1/2 support for the Client headquarters ticket pool (~56K–60K tickets/year).
  • Resolves user account, application, hardware, and software incidents via the FBI ITSM platform.
  • Must maintain a 4.5/5.0 customer satisfaction rating.

Key Qualifications:

  • 1-2 years IT help desk/service desk experience
  • Windows 10/11, O365, remote desktop tools proficiency
  • ITSM platform experience (Jira SM, ServiceNow, or equivalent preferred)
  • Account management, user provisioning, access/permissions troubleshooting
  • Strong customer service skills are essential

Shift/Hours: Core hours 9:00 am–3:00 pm local; standard 8-hr workday; set schedules cover all shifts; limited weekend support for imaging/VIP/SIOC as needed.

Location: Washington, DC, Client-HQ (On-Site)

Clearance: TS with SCI Eligibility Polygraph

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