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EHR/IT Applications Trainer

Department/Care Stream: IT

LIA Reporting Structure

Timecard Approver: Director of EHR Training Development

Primary: Director of EHR Training Development

Secondary: Director of EHR Training Development

Status: Full-Time

FLSA: Exempt

Location: Admin Center

Pay Range: $95,680-$108,500

EEO-1: Technician

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The EHR/IT Applications Trainer is responsible for the training, implementation support, and ongoing optimization of enterprise-level healthcare software applications, primarily the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems. This position serves as a key liaison between clinical/administrative end users and IT, ensuring smooth onboarding, training, and support for all EHR-related functionality.
In addition to training responsibilities, this role includes duties commonly assigned to an application support specialist or system analyst—such as building and maintaining training environments, validating workflows against live system builds, and participating in the design and testing of new workflows and configurations. The trainer must have a working knowledge of how to use the EHR and be familiar with its functionalities to guide users through optimized workflows and resolve system-related issues in collaboration with informatics and technical teams.

Required Qualifications

· Bachelor's degree in an academic or scientific field related to Information/ Systems Management or Technology, or the equivalent in training and experience.

· Minimum of one (1) year work experience in Electronic Health Records systems and training of providers and clinical staff support in these systems and other clinical support functions.

• Fluency in additional languages preferred.

· Experience working with Federally Qualified Health Centers (FQHCs) and their specific patient populations is preferred.

· Demonstrate leadership skills and be able to work collaboratively with others in a team environment, respecting and valuing the perspectives and experiences of others.

· Strong customer service, project management skills, or consulting experience.

· Knowledge of applicable data privacy practices and laws.

· Initiate and complete work without direct supervision. Requires the ability to work effectively under pressure.

· Experience working with diverse communities in a non-profit or healthcare setting.

· Sensitivity to the needs of culturally and linguistically diverse patients and employee population.

· Demonstrated ability to analyze functional and technical requirements and translate these into valid solutions; Knowledge of primary care clinic workflow and/or other healthcare experience is a plus.

· Ability to communicate clearly in order to facilitate the understanding of issues involving technical matters to persons not well-versed in technology and information systems. Excellent written and verbal communication skills required.

· Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.

· Skilled in Microsoft, including Word, Excel, PowerPoint, and Outlook.

· Ability to tailor one’s teaching style to the individuals in the room.

· Ability to be adaptable and resilient in a rapidly changing, innovative work environment.

· Ability to champion the adoption of new workflows related to technology applications applicable to the organization.

· Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.

· Assist and support the Center/Department/Program to meet standards of High Reliability.

Essential Responsibilities and Duties

· Manages the delivery of training in both formal (e.g., classroom), and informal (e.g. in clinic) settings.

· Coordinates with the training team and the IT Training and Development manager to effectively schedule and train new clinical/administrative staff on her and IT applications.

· Conducts train-the-trainer sessions on the EHR and other acquired/updated software.

· Provides Help Desk technical support to end-users based on assigned tickets and telephone calls.

· Reviews and assists in the development of training documentation and ensuring this documentation is easily accessible to all end-users of the organization.

· Works to disseminate information vital to user functionality in a manner that is easy to absorb, in layperson terms.

· Promotes the importance of proper use of applications with an emphasis on optimum workflow.

· Develops FAQs on relevant applications based on user feedback.

· Actively participates in team-based planning for the Information Technology group, providing timely and relevant feedback on EHR/EPM and applications usage to inform future rollouts and implementations.

· Attends meetings and trainings as assigned.

· Provides post-production support for end users, including reinforcement work sessions, departmental rounding, and on-the-job refresher in-services.

· Participates in application testing, simulations, and go-live activities, including production support of new projects or production enhancements.

· Participates in on-site support after system implementation, application enhancements, and system upgrades.

· Presents on implementation and training of EHR/EPM and other relevant IT applications to various workgroups, both internal and external.

· Coordinates with technical staff to troubleshoot and resolve issue tickets reported by users. Communicates resolution to end users.

· Provides consultative services to clinical users.

· Creates and maintains training environments, including mock patient records, scenarios, and test scripts.

· Participates in system design reviews to assess training implications and contributes to workflow testing and validation.

· Collaborates with operational and technical teams to align training with real-time system configuration.

· Supports system users by resolving EHR-related issues and escalating complex problems as needed.

· Provides structured feedback to the informatics team based on end-user experience.

· Participates in go-live planning, command center support, and ticket triage during system changes or deployments.

· Ensures accurate documentation of training completion to support compliance and readiness for audits.

· Maintains training and knowledge base repositories in accessible formats for learner reference.

· Familiarity with the functionalities of the Electronic Health Record system; includes understanding clinical and administrative workflows, user navigation, documentation tools, and order entry, as well as having the ability to guide users through these functions effectively.

· Maintains confidentiality regarding privileged proprietary, administrative, technical and clinical information according to HIPAA and quality of care standards; ensure system security to meet data confidentiality requirements.

· Performs other duties as assigned.

Benefits

The successful candidate will receive a regionally competitive salary, above-average health benefits at reduced costs, company-paid life insurance & long-term disability insurance, an additional voluntary retirement plan with company match, and no vesting schedule requirement.

· Paid bereavement and jury duty leave

· 11 paid holidays per year

· Paid time off

· Paid sick leave

· Flexible Spending Program

· Company paid malpractice insurance for all providers

· Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.