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Technical Training Manager Jobs in Bountiful, UT

Brady

Technical Support Manager

Salt Lake City, UT · On-site

You will manage a hybrid organization, directly leading a team of technical support representatives ... Identify where the organization needs training and organize sessions to level up their technical ...

Toyon

Technical Program Manager

Clearfield, UT · On-site

$165K - $220K/yr

Toyon Research Corporation is seeking an experienced Technical Program Manager to handle multiple ... and training, among other factors, when preparing an offer of employment. Equal Opportunity ...

ISHE

Senior Manager, Program Operations

Murray, UT · On-site

$120 - $165/hr

... technical training, or high-stakes examination programs. This role requires strong program ... Manage assigned certification programs from development through ongoing maintenance. * Coordinate ...

New

ARUP

Project Manager I -Technical

Salt Lake City, UT · On-site

Manage end-to-end process that may include research, architecture, development, selection, customization, implementation, validation, training and promotion. Serve as liaison between technical and ...

ARUP

Project Manager I -Technical

Salt Lake City, UT

Manage end-to-end process that may include research, architecture, development, selection, customization, implementation, validation, training and promotion. Serve as liaison between technical and ...

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All JobsTechnical Training JobsTechnical Training Manager JobsTechnical Training Manager Jobs in Bountiful, UT

Technical Training Manager information

See Bountiful, UT salary details

$40.5K

$77.4K

$119.2K

How much do technical training manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical training manager in Bountiful, UT is $77,436.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $100,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical training manager?

To thrive as a Technical Training Manager, you need expertise in instructional design, deep technical knowledge relevant to your industry, and experience in adult learning principles, often backed by a degree in education, engineering, or a related field. Familiarity with learning management systems (LMS), e-learning authoring tools, and certification in training methodologies such as ATD or CompTIA CTT+ is typically required. Exceptional communication, leadership, and organizational skills help you engage learners and collaborate effectively with cross-functional teams. These competencies ensure successful training programs that drive employee performance and support organizational goals.

How does a technical training manager typically collaborate with subject matter experts (SMEs) to develop effective training programs?

A Technical Training Manager works closely with subject matter experts (SMEs) to ensure training materials are technically accurate and up-to-date. This collaboration often involves conducting needs assessments, co-developing course content, and reviewing technical documentation together. The manager facilitates regular meetings or workshops with SMEs to gather insights and feedback, ensuring that training addresses real-world scenarios and organizational goals. This partnership is crucial for creating engaging and relevant learning experiences for technical staff.

What is the difference between Technical Training Manager vs Technical Trainer?

AspectTechnical Training ManagerTechnical Trainer
ResponsibilitiesOversees training programs, manages training staff, develops strategiesDelivers technical training sessions, creates training materials, assesses learner progress
Required CredentialsBachelor's degree, industry certifications, leadership skillsTechnical certifications, subject matter expertise, training experience
Work EnvironmentCorporate offices, training departments, online platformsClassrooms, workshops, online training sessions

The main difference is that a Technical Training Manager focuses on overseeing and strategizing training programs, while a Technical Trainer primarily delivers technical instruction and training sessions. Both roles require relevant technical certifications, but the manager role emphasizes leadership and program management, whereas the trainer role emphasizes direct instruction and technical expertise.

What are popular job titles related to Technical Training Manager jobs in Bountiful, UT?

For Technical Training Manager jobs in Bountiful, UT, the most frequently searched job titles are:

What job categories do people searching Technical Training Manager jobs in Bountiful, UT look for?

The top searched job categories for Technical Training Manager jobs in Bountiful, UT are:

What cities near Bountiful, UT are hiring for Technical Training Manager jobs?

Cities near Bountiful, UT with the most Technical Training Manager job openings:

Technical Training Manager jobs near you
Infographic showing various Technical Training Manager job openings in Bountiful, UT as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $77,436 per year, or $37.2 per hour.

Technical Support Manager

Brady

Salt Lake City, UT • On-site

Full-time

Posted 25 days ago

Brady Corporation rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

PDC is seeking a strategic, process-driven Manager of Technical Support & Printer Repair to oversee our hardware and software support operations. In this critical leadership role, you will be the operational engine behind our post-sales success, ensuring that our customers experience minimal downtime and receive exceptional service.

You will manage a hybrid organization, directly leading a team of technical support representatives while also providing mentorship and strategic direction to a Supervisor who oversees our day-to-day tier-one support and printer repair technicians. Beyond people leadership, this role is heavily focused on operational excellence: you will be responsible for designing, writing, and implementing the standard operating procedures (SOPs) that dictate how we troubleshoot software, repair hardware, and deliver seamless service at scale.

Team Leadership & Development

  • Lead a Layered Organization: Directly manage a team of Technical Support Representatives while mentoring and guiding a Support & Repair Supervisor.
  • Coach & Develop: Foster a culture of continuous learning, empathy, and high performance. Guide your Supervisor in effective people management and help individual contributors develop their technical and customer service skills.
  • Invest in people: Hold meaningful 1-on-1s, give constructive feedback, and help team members build clear career development plans.
  • Close the skill gaps: Identify where the organization needs training and organize sessions to level up their technical knowledge and customer service skills.
  • Build the culture: Help recruit, onboard, and set up new hires for long-term success while fostering a collaborative, customer-first environment across all tiers of support.

Process Engineering & Documentation

  • Write the Playbook: Design, document, and publish comprehensive SOPs for the technical support desk and printer repair depot.
  • Streamline Workflows: Identify operational bottlenecks between the support desk and the repair team. Build processes that seamlessly transition a customer from a software troubleshooting call to a hardware repair RMA when necessary.
  • Establish Metrics: Define, track, and optimize Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ticket resolution times, repair turnaround times, and customer satisfaction.

Technical Support Operations

  • Keep operations smooth: Oversee daily tech support, ensuring customer requests are logged, tracked, and resolved without falling through the cracks.
  • Look past & Reinforce KPIs: Monitor response times and KPI metrics, using them not just as numbers, but as tools to ensure an excellent customer experience.
  • Spot trends and patterns: Review support tickets and customer feedback to catch recurring technical issues and find proactive ways to fix them.
  • Build a technical knowledge base: Make sure troubleshooting procedures, resolutions, and best practices are clearly documented so the team isn't reinventing the wheel.

Escalation & Customer Experience

  • Be the ultimate safety net: Step in as the primary escalation point for critical customer issues involving hardware, software, or workflow disruptions.
  • Communicate with empathy: Translate complex technical realities into clear, reassuring updates for stressed customers during critical escalations.
  • Protect team bandwidth: Balance customer urgency with your team's actual capacity, ensuring tasks are prioritized effectively without burning people out.

Cross-Functional Collaboration

  • Be the "Voice of the Field": Champion the realities of our customers and field teams to Product Management, Engineering, Development, and QA.
  • Bridge the departmental gaps: Advocate for support and field needs in cross-functional meetings to ensure product bugs and technical flaws get prioritized and fixed.
  • Drive long-term product updates: Turn daily field and support insights into actionable feedback for long-term engineering and product improvements.

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