Technical Support Manager Jobs in Alberta (NOW HIRING)

Summary:

The Technical Training Manager oversees the development, implementation, governance, and continuous improvement of Certarus’ technical training and qualification programs. The role ensures drivers, technicians, and other operational personnel receive consistent, role-specific training and demonstrate the knowledge and practical skills required to safely operate, inspect, maintain, and troubleshoot Certarus equipment and systems. The Technical Training Manager leads Technical Training Specialists and coordinates with operational subject matter experts to deliver classroom, virtual, hands-on, and field-based instruction. This position reports to the Vice President of Health, Safety & Environmental and serves as a strategic partner to Operations, Engineering, Fleet, and Maintenance. Success in this role is built on strong relationships, operational credibility, and a shared commitment to developing competent field employees.

Duties & Responsibilities:

• Develop and maintain Certarus’ technical training and qualification strategy, including standardized role-based training programs, qualification pathways, refresher requirements, and progression criteria for drivers, technicians, and other operational roles.
• Lead Technical Training Specialists and coordinate with mentors and operational subject matter experts to provide consistent training coverage across the organization.
• Ensure technical training aligns with Certarus’ HSE Management System, safe work practices, operating procedures, manufacturer guidance, and applicable regulatory and customer requirements.
• Develop written examinations, practical assessments, and field evaluations to verify employees demonstrate the required competency after performing assigned work independently.
• Establish instructor qualification, train-the-trainer, and periodic instructor evaluation requirements to support consistent training delivery.
• Partner with key departmental stakeholders to identify technical training and qualification needs that support operational requirements and corporate objectives.
• Incorporate equipment changes, revised procedures, incident findings, audit results, field observations, and operational lessons into technical training programs.
• Maintain governance and version control for technical training materials, assessments, qualification criteria, and related records.
• Analyze and report on training completion, qualification status, assessment results, and overall training effectiveness.
• Oversee training and qualification tracking to ensure records are accurate, current, and available to operational leaders.
• Conduct periodic visits to Certarus hubs, training locations, customer sites, and field operations to observe work, evaluate training effectiveness, coach instructors, and remain current with operational practices.

Requirements:

• Preferred bachelor’s degree in engineering, education, occupational safety, business, or a related field. Equivalent relevant technical and operational experience may be considered.
• Minimum seven years of relevant experience in technical training, field operations, equipment maintenance, transportation, compression or a comparable industrial environment.
• Minimum three years of leadership, supervisory, or program management experience, including experience leading technical trainers, instructors, mentors, or operational subject matter experts.
• Demonstrated experience developing and administering competency-based training programs, written examinations, practical evaluations, qualification criteria, and train-the-trainer programs.
• Working knowledge of industrial equipment, field operating procedures, technical documentation, and practical skills assessment.
• Knowledge of adult learning principles and the ability to apply them to classroom, virtual, hands-on, and field-based instruction.
• Ability to interpret technical manuals, operating procedures, engineering information, regulatory requirements, and manufacturer guidance and translate them into effective training materials.
• Experience with learning management systems, training record management, and qualification tracking.
• Strong written, verbal, facilitation, coaching, presentation, and communication skills, with the ability to work effectively with frontline personnel, technical specialists, operational leaders, and senior management.
• Demonstrated ability to influence technical and operational outcomes by working collaboratively across Operations, HSE, Engineering, and Fleet.
• Ability to work independently while coordinating across multiple departments, regions, and operating environments.
• Must be able and willing to travel to Certarus hubs and job sites as required.

Certarus embraces diversity and equal opportunity in the way it impacts our continuous business success. As a Core Value of our Winning Team, we believe in surrounding ourselves with passionate and talented people, and consider all experiences, backgrounds, qualifications, and merits to create stronger teams with a diverse and inclusive culture. Certarus is and will remain an equal opportunity employer.

Certarus offers a competitive compensation package, including benefits and retirement plans. Above all, we offer unlimited career advancement opportunities with a dynamic, rapidly growing organization.