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Technical Support Manager Jobs in Alberta (NOW HIRING)

Alquemy

D365 CE Developer Support

Edmonton, AB · On-site

$100 - $105/hr

Dynamics 365 Customer Engagement Technical Consultant Job Summary We are seeking an experienced ... Strong understanding of CRM processes and customer engagement solutions. Experience with Power ...

Xpel

Install Support Tech

Calgary, AB · On-site

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on-site locations. Core Duties * Prepare orders * Stock shelves with various six boxes ...

SMS Equipment

Manager, Mining Sales Support

Acheson, AB · Hybrid

CA$125K - CA$140K/yr

At SMS Equipment, the Manager, Mining Sales Support plays a critical leadership role in enabling ... and technical/functional expertise) and leadership competencies (people leadership, managing ...

Brandt

Area Manager of Product Support

Edmonton, AB

As an Area Manager of Product Support, you will work closely with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and ...

Charter (Canada)

IT Support Analyst

Calgary, AB · On-site

$37 - $45/hr

... t lifecycle management. * Document incidents, resolutions, and technical procedures while ... in IT support, help desk, or infrastructure support. * Hands-on experience with Windows ...

Brandt

Area Manager of Product Support

Edmonton, AB · On-site

Brandt is currently seeking an Area Manager of Product Support in our Edmonton, Red Deer or Calgary ... technical issues, and drives continuous product and service improvements to enhance customer ...

Tolko

Technical Manager

Slave Lake, AB · On-site

CA$102K - CA$136K/yr

Technical Manager Slave Lake, Alberta Our Technical Managers work with departments across our ... Provide feedback and support to our Process Specialists/Engineers . * Assist in the development and ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Your goal: deliver fast, friendly, and effective technical support that leaves our customers ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Your goal: deliver fast, friendly, and effective technical support that leaves our customers ...

EECOL Electric

Specialist - Technical Sales

Edmonton, AB · On-site

You will provide pre and post-sales support and expertise in a specified product category to assist ... Calls on client, management and representatives, to convince them of desirability of technical ...

New

Alliance Technical Group

Calgary, AB Employment Type: Full-Time About the Role Alliance Technical Group is seeking a highly skilled Field Service Manager to lead and support our team in delivering exceptional service for ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Alberta

Technical Support Manager information

See Alberta salary details

$40K

$76.4K

$122.5K

How much do technical support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical support manager in Alberta is $76,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Alberta? The most popular types of Technical Support jobs in Alberta are:
What job categories do people searching Technical Support Manager jobs in Alberta look for? The top searched job categories for Technical Support Manager jobs in Alberta are:
What cities in Alberta are hiring for Technical Support Manager jobs? Cities in Alberta with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,407 per year, or $36.7 per hour.

D365 CE Developer Support

Alquemy

Edmonton, AB • On-site

$100 - $105/hr

Full-time

Posted 26 days ago

Job description

Job Description Dynamics 365 Customer Engagement Technical Consultant Job Summary We are seeking an experienced Dynamics 365 Customer Engagement (CE) Technical Consultant to design, implement, and support Microsoft Dynamics 365 CE and Power Platform solutions. The ideal candidate will work closely with business and technical stakeholders to deliver scalable, customer-focused solutions that improve business processes and drive operational efficiency. Key Responsibilities Design, configure, implement, and support Dynamics 365 CE and Power Platform solutions.

Gather and analyze business requirements through stakeholder workshops and process reviews. Configure Dynamics 365 CE modules, including Sales, Customer Service, and Field Service. Develop solutions using Power Platform tools such as Model-Driven Apps, Power Automate, Dataverse, and Power BI.

Design and support integrations with enterprise systems using APIs and Microsoft integration technologies. Configure business rules, workflows, forms, dashboards, and security models. Support data migration, testing (SIT/UAT), deployments, and post-production support.

Troubleshoot issues and recommend scalable, best-practice solutions. Collaborate with cross-functional teams throughout the project lifecycle. Qualifications 5+ years of experience implementing or supporting Microsoft Dynamics 365 CE and/or Power Platform solutions.

Experience with one or more Dynamics 365 CE modules (Sales, Customer Service, Field Service, or similar). Strong understanding of CRM processes and customer engagement solutions. Experience with Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI.

Knowledge of Azure integration services, REST APIs, and enterprise application integrations. Familiarity with Dynamics 365 customization using C#, .NET, JavaScript/TypeScript, or similar technologies. Experience with application lifecycle management (ALM) and Agile delivery methodologies

Strong analytical, communication, and stakeholder management skills. Bachelor's degree or equivalent experience in Computer Science, Information Technology, Business, or a related field. Preferred Qualifications Microsoft Dynamics 365 and/or Power Platform certifications.

Experience with DevOps and ALM practices. Familiarity with AI capabilities such as Microsoft Copilot and Customer Insights. Scrum, Agile, or business analysis certifications are an asset.

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