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Technical Support Manager Jobs in Calgary, AB (NOW HIRING)

Fullscript

Technical Support Specialist

Calgary, AB · On-site +1

CA$70K - CA$80K/yr

... management, QA support, or a related role * Strong technical understanding, with background or exposure to data, code-related concepts, integrations, APIs, or web technologies * Excellent ...

Xpel

Install Support Tech

Calgary, AB · On-site

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on-site locations. Core Duties * Prepare orders * Stock shelves with various six boxes ...

Baker Hughes

Technical Specialist

Calgary, AB

Providing technical support for the VECTRA platform to ensure report delivery and quality are not ... Monitoring quality trends, managing non-conformance findings, and driving closure of audit actions ...

Baker Hughes

Technical Specialist

Calgary, AB · On-site

Providing technical support for the VECTRA platform to ensure report delivery and quality are not ... Monitoring quality trends, managing non-conformance findings, and driving closure of audit actions ...

Eaton

Technical Sales Specialist

Calgary, AB

Customer Support - Provide technical support on electrical products, assemblies and services to ... manager know so that we can work to make reasonable adjustments that best suit your needs.

Ecolab

Technical Program Manager

Calgary, AB

Support DFMEA activities and broader technical risk assessments across design, validation ... Proven ability to manage customer relationships, understand customer needs, and translate ...

Ecolab

Technical Program Manager

Calgary, AB

Support DFMEA activities and broader technical risk assessments across design, validation ... Proven ability to manage customer relationships, understand customer needs, and translate ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Calgary, AB

Technical Support Manager information

See Calgary, AB salary details

$40K

$76.4K

$122.5K

How much do technical support manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for technical support manager in Calgary, AB is $76,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Calgary, AB?

The most popular types of Technical Support jobs in Calgary, AB are:

What are popular job titles related to Technical Support Manager jobs in Calgary, AB?

For Technical Support Manager jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Calgary, AB look for?

The top searched job categories for Technical Support Manager jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Technical Support Manager jobs?

Cities near Calgary, AB with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,407 per year, or $36.7 per hour.

Technical Support Specialist

Calgary, AB • On-site, Remote

Fullscript
See more jobs at Fullscriptexternal

CA$70K - CA$80K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Fullscript
  

We're an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

  

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

  

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

  

This is your invitation.

  
Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.
The Opportunity

Technical Support Specialists serve as the operational bridge between customer-facing teams and Engineering. This role is responsible for validating, reproducing, documenting, and coordinating customer-reported technical issues to ensure they are high-quality, actionable, and prioritized based on real customer and business impact.

This role is ideal for someone who enjoys deep technical investigation, clear documentation, and working closely with Engineering to improve product quality over time; not just resolve individual tickets.

What you'll own

  • Escalation Intake, Reproduction & Validation

    • Intake technical escalations from customer-facing teams and external partners (including API/EHR integrations)

    • Investigate reported issues to determine whether they are reproducible defects, configuration issues, or expected behavior

    • Reproduce issues across environments where possible and validate technical accuracy before escalation

    • Ensure only high-signal, well-validated issues are escalated to Engineering

    Documentation & Impact Assessment

    • Create clear, high-quality escalation documentation, including:

      • Reproduction steps

      • Expected vs. actual behavior

      • Impacted users, workflows, or orders

      • Logs, screenshots, or supporting artifacts

    • Assess and document customer, operational, and business impact to support effective engineering triage

    Engineering Partnership & Triage Support

    • Act as a consistent interface between CX and Engineering for technical escalations

    • Partner with Engineering during triage by providing context, answering follow-up questions, and gathering additional information

    • Apply standardized severity and prioritization frameworks consistently

    Communication & Feedback Loops

    • Provide timely, accurate updates to customer-facing teams on escalation status and progress, translating technical details into clear, actionable guidance and workarounds that can be communicated to practitioners and patients

    • Ensure clarity and consistency in escalation-related communication

    • Close the loop post-resolution with validation outcomes and learnings

    Post-Resolution Validation & Prevention

    • Validate fixes in production, document outcomes, and close the loop with originating teams

    • Identify recurring defects and maintain known-issues documentation

    • Maintain backlog health by triaging new issues, closing resolved items, consolidating duplicates, and re-prioritizing based on impact

What you bring to the table
 

Required

  • 1-3 years of experience in technical support, CX operations, incident management, QA support, or a related role

  • Strong technical understanding, with background or exposure to data, code-related concepts, integrations, APIs, or web technologies

  • Excellent communication skills with both technical and non-technical users.

  • Comfort working cross-functionally with CX, Product, and Engineering teams

  • High attention to detail and process consistency

  • Genuinely enjoys troubleshooting and problem-solving, with a passion for finding solutions.

Preferred

    • Experience working with Engineering ticketing systems (e.g., Linear, GitLab)

    • Familiarity with APIs, integrations, or SaaS platforms

    • Experience supporting escalation workflows or incident response

    • Experience using AI-assisted tools to support technical investigation, debugging, or documentation

    • Comfort exploring logs, configurations, APIs, or code-level behavior alongside Engineering

What we can offer you
  • Salary range: $70,000 to $80,000 CAD annually
  • Remote-first flexibility to work where you work best, with Ottawa, Toronto, Kelowna, or Calgary preferred for this role.
  • Flexible PTO and competitive pay, because work-life balance matters
  • RRSP match and stock options to invest in your future
  • Premium benefits package with customizable coverage, paramedical services, and an HSA.
  • Fullscript discounts to save on high-quality wellness products
  • Continuous learning opportunities to grow your skills and career
  

Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript's total rewards package.

  

Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Why Fullscript
  

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

  

What to Know Before You Apply

  

We're grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

  

A quick note: Due to the high volume of applications, we're not able to respond to phone or email inquiries about application status. If there's a match, our team will reach out directly.

  

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].

  

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

  

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

  
Learn More
  
www.fullscript.com
  
@fullscriptHQ on instagram
  
@fullscript on YouTube
  
FullScript on LinkedIn
  
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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