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Technical Support Manager Jobs in Calgary, AB (NOW HIRING)

DMC Recruitment

Account Manager

Calgary, AB

$60K - $65K/yr

Account Manager 60-65K base salary + uncapped monthly commission About Our Client: Our client is a ... Offer basic technical support on products * Maintain up-to-date knowledge of current and new ...

Duboischemicals

Technical Representative

Calgary, AB

DuBois Chemicals Canada is looking for a high performing Technical Representative to support the ... Manage multiple customers across given geography that utilize a variety of product lines. * Provide ...

Targeted Talent

Technical Recruiter

Calgary, AB · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... Manage candidate database via our ATS * Grow our client base by actively reaching out to potential ...

Targeted Talent

Technical Recruiter

Calgary, AB · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... Manage candidate database via our ATS * Grow our client base by actively reaching out to potential ...

Vertex

Senior Wildlife Technical Lead

Calgary, AB · On-site

With the support of management, you will have the opportunity to support and grow our technical expertise in the wildlife division, strengthen client relationships, and grow the Wildlife service line ...

Fluor

Insulation Construction Coordinator

Calgary, AB · On-site

Functionally reporting to the Technical Services Manager, the successful candidate will be assigned to the construction team in support of installation of paint and coatings. Primary duties are to ...

Payworks Inc.

Technical Lead, Development

Calgary, AB · On-site

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada ... We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Calgary, AB

Technical Support Manager information

See Calgary, AB salary details

$40K

$76.4K

$122.5K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in Calgary, AB is $76,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Calgary, AB? The most popular types of Technical Support jobs in Calgary, AB are:
What are popular job titles related to Technical Support Manager jobs in Calgary, AB? For Technical Support Manager jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Calgary, AB look for? The top searched job categories for Technical Support Manager jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Technical Support Manager jobs? Cities near Calgary, AB with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 32% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,407 per year, or $36.7 per hour.

Technical Coordinator

Flair Flexible Packaging Corporation

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 hours ago

Job description

Responsibilities
  • Assist with preparing and organizing information for quotations and new product requests.
  • Coordinate sample requests, shipments, product trials, schedules, and routine follow-up with internal teams and suppliers.
  • Enter, update, and maintain product specifications, sample records, test results, and related technical documents.
  • Help collect information related to customer concerns, supplier issues, and internal quality matters.
  • Support product inspections, validation activities, and basic technical evaluations under guidance.
  • Track action items and communicate routine project updates to the appropriate teams.
  • Work with production and technical team members to learn printing, lamination, slitting, and pouch converting processes.
  • Provide general coordination and administrative support for technical, quality, and development projects.
Qualifications
  • 0–2 years of experience; recent graduates and entry-level applicants are encouraged to apply.
  • Strong organization, attention to detail, and willingness to follow through on assigned tasks.
  • Clear communication skills and comfort working with different departments and team members.
  • A genuine interest in learning products, processes, quality, and manufacturing.
  • Basic proficiency with Microsoft Outlook, Word, and Excel.
  • Ability to communicate effectively in English. Korean language ability is a strong asset.
  • Ability to work on-site in Calgary and travel occasionally when required.
  • A college diploma or university degree is preferred, but relevant practical experience and aptitude will also be considered.
  • Previous experience in packaging, manufacturing, quality, customer service, administration, or coordination is helpful but not required.
  • Interested in growing into broader technical, quality, product development, or customer-support responsibilities over time.
Safety Responsibilities
  • Attend required safety training and follow Flair’s workplace safety rules, policies, and procedures.
  • Report accidents, near misses, and safety concerns promptly.
  • Take reasonable care of your own health and safety and that of others.
Food Safety Responsibilities
  • Report concerns with the food safety management system to the responsible person(s).
  • Understand and follow applicable Food Safety Policy, GMP, HACCP principles, and food safety standards.
Benefits
  • Structured on-the-job training and mentorship from experienced technical professionals.
  • Exposure to product development, manufacturing, quality, customer applications, and technical problem-solving.
  • Opportunities to take on greater responsibility as your skills and experience grow.
  • Comprehensive health, dental, and vision coverage, health spending account, life and long-term care insurance, and pension participation opportunities.

Apply