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Technical Support Manager Jobs in Edmonton, AB (NOW HIRING)

Grainger Businesses

Seller Support Manager

Edmonton, AB · Hybrid

CA$83K - CA$130K/yr

The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of ...

Sunbelt Solomon

Technical Coordinator

Edmonton, AB · On-site

We are seeking a highly organized, detail-oriented Technical Coordinator to support transformer ... Manage project-related documentation and ensure organized file structures are maintained * Identify ...

Alquemy

D365 CE Developer Support

Edmonton, AB · On-site

$100 - $105/hr

Dynamics 365 Customer Engagement Technical Consultant Job Summary We are seeking an experienced ... Strong understanding of CRM processes and customer engagement solutions. Experience with Power ...

SMS Equipment

Manager, Mining Sales Support

Acheson, AB · Hybrid

CA$125K - CA$140K/yr

At SMS Equipment, the Manager, Mining Sales Support plays a critical leadership role in enabling ... and technical/functional expertise) and leadership competencies (people leadership, managing ...

Brandt

Area Manager of Product Support

Edmonton, AB

As an Area Manager of Product Support, you will work closely with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and ...

Brandt

Area Manager of Product Support

Edmonton, AB

Brandt is currently seeking an Area Manager of Product Support in our Edmonton, Red Deer or Calgary ... technical issues, and drives continuous product and service improvements to enhance customer ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Edmonton, AB

Technical Support Manager information

See Edmonton, AB salary details

$40K

$76.4K

$122.5K

How much do technical support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical support manager in Edmonton, AB is $76,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Edmonton, AB? The most popular types of Technical Support jobs in Edmonton, AB are:
What job categories do people searching Technical Support Manager jobs in Edmonton, AB look for? The top searched job categories for Technical Support Manager jobs in Edmonton, AB are:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,407 per year, or $36.7 per hour.

Technical Support Specialist MV Drives

ABB

Edmonton, AB • Hybrid

Full-time

Re-posted 27 days ago

ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

98th of 487 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Commercial Operations Manager

Mission Statement:

Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Responsibilities

  • Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
  • Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
  • Ensures customer retention by delivering superior customer experience.
  • Identifies opportunities (while supporting customers) to address any additional concerns and reports those opportunities to the account team through local business processes.
  • Supports basic technical support cases.
  • Identifies technical problems and analyzes them through communication with customers and remote connections to assets (when applicable) for a limited range of services and products for which they are certified to perform.
  • Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
  • Identifies improvement needs in the ways of working and potential solutions for them, communicates them proactively, and drives minor improvement actions.
  • Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.
  • Prepares all documents and customer reports to be acknowledged by the customer representative.
  • Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.

Qualifications

  • Education & Experience: Electrical Engineering degree or Electronics college diploma with 10+ years of experience in Medium Voltage Variable Speed Drives (VSD); knowledge of PLC is an asset.
  • Technical Expertise: Strong understanding of Canadian VSD systems, Switchgear, Transformers, Cooling Systems; familiarity with heavy industries (Cement, Mining, Oil & Gas, Marine) is an asset.
  • Skills & Competencies: Bilingual (French & English), proficient in Microsoft Office; knowledge of Microsoft Power Platform is an asset; demonstrates initiative, problem-solving, teamwork, and a strong sense of urgency and ownership. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
  • Industry Knowledge & Adaptability: Ability to seek information, learn continuously, and support complex technical environments with professionalism and adaptability.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada's diversity, including:

Women

Indigenous Peoples

Members of visible minorities

Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.

Employment Type: FULL_TIME

What ABB Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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