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Technical Support Associate Jobs in Edmonton, AB

As a Warehouse Associate, your training will focus on the gradual learning of basic warehouse tasks ... Since 1919, EECOL Electric has provided material and technical support for the construction ...

As a Warehouse Associate, your training will focus on the gradual learning of basic warehouse tasks ... Since 1919, EECOL Electric has provided material and technical support for the construction ...

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

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Technical Support Associate information

See Edmonton, AB salary details

$8

$19

$29

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Edmonton, AB is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Edmonton, AB? The most popular types of Technical Support jobs in Edmonton, AB are:
What are popular job titles related to Technical Support Associate jobs in Edmonton, AB? For Technical Support Associate jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Edmonton, AB look for? The top searched job categories for Technical Support Associate jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Technical Support Associate jobs? Cities near Edmonton, AB with the most Technical Support Associate job openings:

Senior Associate, Salesforce Technical Consultant

PwC

Edmonton, AB • On-site

CA$84K - CA$134K/yr

Full-time

Re-posted 10 days ago


PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

27th of 72 rated business consultants


Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
Consulting & Deals:
In our Consulting & Deals (C&D) practice, you'll work with people who have a broad range of skills and expertise. It's a great way to learn on the job and build on a variety of business skills that will serve you throughout your career. You'll work with talented people who have deep subject matter expertise across a variety of industries, including: financial services; technology and communications; mining and energy; as well as within the public sector. Working with our professional's means you'll get the coaching and training you need to develop and expand your career.
Salesforce Practice:
We're growing our Salesforce Practice, creating a number of new opportunities for exceptional people to join the team at the Senior Associate level. We are looking to appoint our future leaders... people who want to demonstrate their technical capability... people who have the vision and foresight to take their career to the next level and be part of a winning, collaborative team.
Do you have a good mix of hands-on technical and interpersonal skills? Are you looking for an opportunity in the consulting industry where you will develop new skills at a ferocious pace as a leading practitioner in the next generation SaaS technology? Do you want to work directly with clients helping solve some of their most important enterprise-wide problems by clarify requirements and developing custom applications on the Salesforce platform?
The Salesforce Technical Consultant will play a key role in designing, building, and deploying scalable Salesforce solutions to support complex service delivery and operational workflows. This role works closely with business analysts and client stakeholders to translate requirements into highquality technical solutions that are secure, maintainable, and aligned to enterprise standards.

The Opportunity:

AsaSenior Associate, Salesforce Technical Consultant,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to:

  • Deliver high-quality solutions using a configuration-first approach, making sound calls on when to configure vs. customize to keep the platform scalable and maintainable

  • Design and develop custom Salesforce functionality using Apex, Lightning Web Components, and declarative tools

  • Translate business and functional requirements into technical designs and working solutions

  • Build integrations, automation, and data models to supportend-to-endservice workflows

  • Contribute to solution architecture discussions, technical estimates, deliveryplanningand release readiness

  • Support testing, deployment, andpost-implementationstabilization activities

  • Collaborate withincross-functionaldelivery teams in an agile consulting environment

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:

  • 2+ years of experience with software development

  • 1+ years of experience with the Salesforce platform

  • Salesforce certifications such as Platform Developer I, Platform App Builder, or Administrator

  • Additional Salesforce certifications are a bonus

  • Strong experience with:

    • Apex, Lightning Web Components, Visualforce

    • Salesforce data modeling, security, and sharing

    • Salesforce environments and SDLC best practices

    • Experience working directly with business stakeholders anddiversedelivery teams

  • Experience delivering Salesforce solutions in healthcare, public sector, or regulated environments

  • Exposure to Salesforce Health Cloud/ Home Health, Service Cloud, or industry clouds

  • Experience with mobile workforce implementations (Salesforce Field Service or similar)

  • Familiarity with integration patterns and external systems common in enterprise environments

  • Curiosityand proactivenessin using AI toolswhile applying human review and adhering to responsible-use guardrails

  • As a requirement, a Security Clearance is mandatory for all staffwho'llbe engaged on these assignments. Prior to applying, please review theGovernment of Canadawebsite to ensure you meet the eligibility requirements to obtain this clearance.This'llbecome a condition of your employment with PwC should you receive an offer from us.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyou'lllove PwC

We'reinspiring and empowering our people to change the world. Powered by the latest technology,you'llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Metisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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