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Technical Support Associate Jobs in Edmonton, AB

Recruitment Partners

Director of IT

Edmonton, AB · On-site

Ensure the delivery of responsive and effective technical support across internal departments and ... Microsoft Certified Azure Administrator Associate, CompTIA Network+ / Security+ / CySA+, ITIL ...

Promachbuilt

Maintenance Associate

Edmonton, AB · On-site

Join ID Technology Canada as a Maintenance Associate and support production operations through ... High school diploma or technical diploma in maintenance, electrical, or related field * Proven ...

Freudenberg

Sales Manager

Edmonton, AB · On-site

Providing product technical knowledge to repair and maintenance staff * Supporting failure analysis ... Employment opportunities are available to all applicants and associates without regard to race ...

Johnson Controls

Electrical Equipment Designer

Edmonton, AB · On-site

CA$86K - CA$119K/yr

... to support production and service. * Collaborate effectively in a multidiscipline EDE environment. What we are looking for: * Bachelor's degree in Electrical Engineering, OR a Technical/Associate ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Edmonton, AB

Technical Support Associate information

See Edmonton, AB salary details

$8

$19

$29

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Edmonton, AB is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Edmonton, AB? The most popular types of Technical Support jobs in Edmonton, AB are:
What are popular job titles related to Technical Support Associate jobs in Edmonton, AB? For Technical Support Associate jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Edmonton, AB look for? The top searched job categories for Technical Support Associate jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Technical Support Associate jobs? Cities near Edmonton, AB with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Director of IT

Recruitment Partners

Edmonton, AB • On-site

Full-time

Posted 27 days ago

Job description

Director of IT
Our Edmonton-based Client is searching for a Director of IT who reports directly to the Executive Committee and will lead the planning, execution, and optimization of their IT Systems. You'll build the IT roadmap, approve initiatives proposed by the IT team, and partner cross-functionally to drive service excellence.
Your success will be defined by your ability to:
  • Develop and lead the company's overall IT strategy — including roadmap, timelines, and direction — in alignment with operational and strategic goals
  • Report directly to the Executive Committee, presenting recommendations, progress updates, and approving initiatives proposed by the IT team
  • Oversee large projects introduced by the IT team, ensuring quality execution, on-time delivery, and measurable business impact
  • Oversee critical platforms such as POS (Oracle), ERP, Sage, CRM, and loyalty systems
  • Oversee the security and maintenance of cloud infrastructure, including Microsoft 365 and Azure environments, ensuring robust backup systems and firewall protections are in place and regularly reviewed
  • Lead Sage 300 ERP upgrades end-to-end, manage enterprise reporting platforms (Power BI, Sage Intelligence, etc.), and drive AI/automation adoption across core finance processes — all while bridging IT, Finance, and third-party partners to maintain system integrity and support business operations
  • Ensure the delivery of responsive and effective technical support across internal departments and the franchise network, fostering a culture of service excellence
  • Ensure compliance with privacy laws, data protection requirements, and IT risk management standards
  • Oversee IT vendors, licensing, contracts, and procurement
  • Mentor and lead a growing in-house IT team while maintaining a strong hands-on presence
  • Policies & Documentation: Lead the development, implementation, and continuous improvement of IT policies, procedures, and documentation to support operational efficiency, compliance, and knowledge management
  • Innovation & Growth: Evaluate new technologies and drive system integration projects that support the company's growth
Your strengths include:
  • Degree or diploma in IT, Computer Science, or a related field
  • 7+ years of progressive IT experience with at least 3+ years in a senior leadership or director-level role
  • Proven experience creating and executing an IT strategy, including roadmap development, timelines, and direction-setting
  • Strong Point-of-Sale system background, ideally with Oracle or similar
  • Help desk experience required; familiarity with Jira help desk ticketing software is a strong asset
  • Proven hands-on experience with system administration, cloud platforms (Microsoft 365, Azure), networking, endpoint security, and backup systems
  • Strong understanding of POS, ERP, CRM, and HRIS platforms
  • Familiarity with cybersecurity frameworks, data governance, and IT compliance
  • Strategic mindset with excellent troubleshooting, communication, and collaboration skills, including the ability to influence at the executive level
  • Experience in a multi-unit retail or franchise environment is a strong asset
  • Highly organized, resourceful, and proactive in identifying and implementing tech-driven solutions
  • Microsoft Certified Azure Administrator Associate, CompTIA Network+ / Security+ / CySA+, ITIL Foundation, or an IT project management certification
If you are interested in this role and meet the above criteria, please click the "Apply" button to send your resume directly to Paul Thandi.
Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.
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Contact us today - Your Search Partner - www.recruitmentpartners.ca