Technical Support Manager Jobs in Edmonton, AB (NOW HIRING)

Who We Are

Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific.

Join us in everything that's great about Dyno Nobel: our culture, our values, our commitment to safety and most importantly our people. This combination makes Dyno Nobel a terrific place to work.

What You'll Do

Dyno Nobel is searching for a professional from a background in mining, construction, quarry, or blasting who is interested in long-term professional growth in the field of explosive supply and services.

The position will be based in Western Canada and work in support of surface and underground mining operations as well as quarry and construction projects. The successful candidate will provide support to the region and be the subject matter expert for product application and technical support to clients located across the region in Western Canada, the Arctic, and Alaska. Must be able and willing to travel and work in both Canada and he US. The ideal candidate will be in pursuit of a long-term growth opportunity and desire growth within an industry leading explosives supplier.

Position will develop and maintain customer relationships, in support of our commercial and operations teams, as a subject matter expert to provide recommendations for best practices and applications supported by measurement of key metrics. Candidate will be required to collaborate across teams to determine best path for customer satisfaction and effective resolution during execution of defined projects and continuous improvement efforts. This position will generally be the project manager in the field for many of the Dyno Nobel Solution offerings.

Responsibilities:

• Demonstrate and/or lead the commitment to the pursuit of achieving Zero Harm through behavioral based safety.

• Ensure compliance with applicable Company HSE Performance Standards, as well as applicable acts and regulations.

• Provide field level support by way of application training, process auditing, troubleshooting, and identification of improvement opportunities.

• Demonstrate Dyno products and services at current and potential customer sites.

• Possess knowledge of regional industry and operations to identify new system applications/ opportunities to deliver customer value added proposition.

• Identify opportunities for the Dyno Nobel newest technology.

• Assist in managing projects and documenting success of design, application, and/or product changes in the field.

• Utilize tools and technology to complete face profiles, borehole deviation measurements, blast geometry measurements, product sampling, safety audits, etc. in support of product application and blast improvement initiatives.

• Conduct blast performance measurements, e.g. digital high-speed video, vibration monitoring, velocity of detonation, dynamic pressure, etc. in support of product application and blast improvement initiatives.

• Conduct post blast assessments, etc. fragmentation measurement, time studies, volumetric measurements, blast reporting & documentation.

• Conduct time studies on personnel and equipment throughout an operation, including drill and blast operations, truck-shovel loading, processing, etc.

• Effectively build and present proposals and reports, internally and externally.
  

What We're Looking For:

• Bachelor's degree in mining, Geo-technical, Mineral, and/or Geological Engineering, Civil Engineering preferred. Experience in the mining industry and advanced technical knowledge may be substituted for formal degree.

• Minimum 3 years working experience with progressively increasing responsibility.

• 3 years' experience in explosives or related industry

• Some underground experience strongly preferred.

• Must be based within region, and within 2 hrs of a major airport.

• General Knowledge and understanding of explosives technology, basic geology, and seismology.

• High level of professionalism and self-direction

• Strong track record of building positive relationships with co-workers or clients.

• Travel (60%) may vary depending on location and nature of work directed.

• Ability to work afterhours and weekend if required.

• Good communication skills

• Proficient in Microsoft Office programs

• Technically skilled with the ability to use new hardware and software programs focused on blasting performance and design.

• Possess a valid driver's license.

• Experience in using current instrumentation and software prevalent in the industry for advanced blasting design is preferred.

• Must possess a valid passport and be able and willing to work in both Canada and the U.S.
  

What We Offer:

• Paid vacation time + paid holidays
• Health Care + Life insurance + AD&D
• RRSP + RPP (after 1 year of continuous employment)
• Employee Assistance Program
• Friendly and supportive coworkers

Zero Harm for Everyone Everywhere

Value People - Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises

Women, veterans, members of First Nations, indigenous people, and Metis are strongly encouraged to apply. Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.