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Technical Support Jobs in Edmonton, AB (NOW HIRING)

Sunbelt Solomon

Technical Coordinator

Edmonton, AB

We are seeking a highly organized, detail-oriented Technical Coordinator to support transformer diagnostic insulating fluid analysis, and reporting activities. This role is ideal for someone who ...

Alquemy

D365 CE Developer Support

Edmonton, AB · On-site

$100 - $105/hr

Dynamics 365 Customer Engagement Technical Consultant Job Summary We are seeking an experienced Dynamics 365 Customer Engagement (CE) Technical Consultant to design, implement, and support Microsoft ...

Dyno Nobel

Technical Field Representative

Edmonton, AB · On-site

The successful candidate will provide support to the region and be the subject matter expert for product application and technical support to clients located across the region in Western Canada, the ...

Targeted Talent

Technical Recruiter

Edmonton, AB · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... Understanding of technical and non-technical requirements * Superior interpersonal and written ...

Brandt

Area Manager of Product Support

Edmonton, AB

As an Area Manager of Product Support, you will work closely with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and ...

Targeted Talent

Technical Recruiter

Edmonton, AB · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... Understanding of technical and non-technical requirements * Superior interpersonal and written ...

Duboischemicals

Technical Representative

Edmonton, AB

DuBois Chemicals Canada is looking for a high performing Technical Representative to support the province of Alberta with excellent upside growth potential. Responsible for providing solutions to our ...

Posted today

Vertex

Senior Wildlife Technical Lead

Sherwood Park, AB · On-site

With the support of management, you will have the opportunity to support and grow our technical expertise in the wildlife division, strengthen client relationships, and grow the Wildlife service line ...

PCL Construction

Technical Writer Student

Edmonton, AB · On-site

As a Technical Writer Student you will contribute to our team by: Responsibilities * Create ... Support release readiness, user enablement, and adoption by coordinating documentation updates with ...

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All JobsTechnical Support JobsTechnical Support Jobs in Edmonton, AB

Technical Support information

See Edmonton, AB salary details

$10

$20

$34

How much do technical support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support in Edmonton, AB is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What are the most commonly searched types of Technical Support jobs in Edmonton, AB? The most popular types of Technical Support jobs in Edmonton, AB are:
What are popular job titles related to Technical Support jobs in Edmonton, AB? For Technical Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Edmonton, AB look for? The top searched job categories for Technical Support jobs in Edmonton, AB are:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 88% Full Time, 4% Part Time, 4% Temporary, and 4% Contract. Highlights an 89% In-person, 4% Hybrid, and 7% Remote job distribution, with an average salary of $43,387 per year, or $20.9 per hour.

Technical Support Specialist MV Drives

ABB

Edmonton, AB • Hybrid

Full-time

Re-posted 27 days ago

ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

98th of 487 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Commercial Operations Manager

Mission Statement:

Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Responsibilities

  • Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
  • Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
  • Ensures customer retention by delivering superior customer experience.
  • Identifies opportunities (while supporting customers) to address any additional concerns and reports those opportunities to the account team through local business processes.
  • Supports basic technical support cases.
  • Identifies technical problems and analyzes them through communication with customers and remote connections to assets (when applicable) for a limited range of services and products for which they are certified to perform.
  • Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
  • Identifies improvement needs in the ways of working and potential solutions for them, communicates them proactively, and drives minor improvement actions.
  • Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.
  • Prepares all documents and customer reports to be acknowledged by the customer representative.
  • Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.

Qualifications

  • Education & Experience: Electrical Engineering degree or Electronics college diploma with 10+ years of experience in Medium Voltage Variable Speed Drives (VSD); knowledge of PLC is an asset.
  • Technical Expertise: Strong understanding of Canadian VSD systems, Switchgear, Transformers, Cooling Systems; familiarity with heavy industries (Cement, Mining, Oil & Gas, Marine) is an asset.
  • Skills & Competencies: Bilingual (French & English), proficient in Microsoft Office; knowledge of Microsoft Power Platform is an asset; demonstrates initiative, problem-solving, teamwork, and a strong sense of urgency and ownership. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
  • Industry Knowledge & Adaptability: Ability to seek information, learn continuously, and support complex technical environments with professionalism and adaptability.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada's diversity, including:

Women

Indigenous Peoples

Members of visible minorities

Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.

Employment Type: FULL_TIME

What ABB Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ABB Group logo

About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

View All ABB Group Jobs

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