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Senior Technical Support Jobs in Calgary, AB (NOW HIRING)

7-ELEVEN

Sr Technical Analyst

Calgary, AB

Senior Technical Analyst Location: Calgary, AB (Hybrid) Employment Type: Full-Time Reports To ... Maintain and support SAN and NAS storage systems. * Oversee web content and email filtering ...

YO AI Labs

AI Technical Trainer - Remote

Calgary, AB · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

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Senior Technical Support information

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Calgary, AB?

The most popular types of Technical Support jobs in Calgary, AB are:

What job categories do people searching Senior Technical Support jobs in Calgary, AB look for?

The top searched job categories for Senior Technical Support jobs in Calgary, AB are:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Sr Technical Analyst

7-ELEVEN

Calgary, AB

Full-time

Re-posted 15 days ago

7-Eleven rating

4.3

Company rating: 4.3 out of 10

Based on 843 frontline employees who took The Breakroom Quiz

39th of 47 rated convenience stores

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world.We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a meaningful impact in their stores and communities every day.If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Position: Senior Technical Analyst
Location:Calgary, AB (Hybrid)
Employment Type:Full-Time
Reports To:Senior Manager, Information Technology

Job Purpose:We are seeking an experienced Senior Technical Analyst to join our IT team. In this role, you will be responsible for ensuring optimal performance and security of our technical infrastructure while supporting end-users and managing various IT tasks and projects.

Key Responsibilities:

  • Administer and manage VMware and Windows servers, including installation, configuration, monitoring, patching, troubleshooting, and optimization.
  • Maintain and support SAN and NAS storage systems.
  • Oversee web content and email filtering services.
  • Configure and maintain enterprise anti-virus solutions.
  • Manage and support the Microsoft 365 environment.
  • Maintain Active Directory and group policies.
  • Support enterprise backup systems.
  • Provide network and firewall support.
  • Monitor IT system events and alerts.
  • Respond proactively to security alerts and manage security tools.
  • Collaborate with managed services providers for network and security operations.
  • Implement and coordinate IT security awareness campaigns for end-users.
  • Develop and manage a vulnerability management program and coordinate testing.
  • Build and maintain infrastructure and security labs.
  • Keep system administration documentation up-to-date.
  • Assist with end-user support, troubleshooting incidents, and fulfilling service requests.
  • Participate in various IT projects.
  • Join the after-hours on-call support rotation.

Qualifications:

Education and Experience:

  • Degree, diploma, or certification in Computer Science or equivalent IT experience.
  • Minimum of 7 years in a systems administrator role.
  • ITIL Foundation certification is an asset.

Skills and Specialized Knowledge:

  • Experience with Windows Server 2016+ and Active Directory.
  • Proficiency in VMware environments (vCenter, vSphere, ESXi 7+).
  • Microsoft 365 administration (Exchange, SharePoint, Azure AD).
  • Familiarity with XDR endpoint protection technology.
  • Experience with NAS and SAN storage arrays (NetApp, Dell Compellent).
  • Networking and firewall expertise (Meraki, Palo Alto).
  • Working knowledge of Zebra WMS tools and hardware.
  • Experience with MDM platforms (e.g., Meraki, Intune).
  • Proficiency with HPE server hardware.
  • Knowledge of penetration testing and vulnerability assessment.
  • Ability to conduct phishing campaigns.
  • Familiarity with SIEM tools.
  • PowerShell and other scripting languages.

Abilities and Attributes:

  • Self-motivated, focused, and organized with strong interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Strong written and verbal communication.
  • Ability to prioritize and multitask independently.
  • Committed to collaborating and contributing to the success of the team with honesty, integrity and accountability.
  • Confident in your abilities but not afraid to ask questions.
  • Committed to thorough incident documentation and resolution.
  • Comfortable working with external vendors.

Working Conditions:

  • Hybrid work model with on-site presence one week every 3-4 weeks.
  • 40-hour workweek with participation in after-hours on-call support.

Physical Requirements:

  • Occasional lifting of IT equipment.

Job Types: Full-time, Permanent

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.

What 7-Eleven employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About 7-Eleven

Sourced by ZipRecruiter

As the world’s first convenience store, our top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7-Eleven aims to be a one-stop shop for consumers – a place people can always rely on to deliver what they want, when, where, and how they want it.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1927

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