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Remote It Support Level 1 Jobs in Calgary, AB (NOW HIRING)

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

Optimize security platforms (SIEM, EDR, firewalls, identity, remote access), ensuring they are ... Advance risk and compliance by developing standards, support policies, conducting risk assessments ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Preferred software experience in applications based in at least one of the following: SQL, PL/SQL ...

Harris

(Remote) Support Analyst

Calgary, AB · Remote

We don't expect you to know every answer on day one-we're looking for someone who is curious ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Harris

(Remote) Support Analyst

Calgary, AB · Remote

We don't expect you to know every answer on day one-we're looking for someone who is curious ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

We don't expect you to know every answer on day one-we're looking for someone who is curious ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Cayenta

(Remote) Application Consultant

Calgary, AB · Remote

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... Provide support to existing and new clients by leading customers through our processes ...

Targeted Talent

Senior Recruiter - REMOTE

Calgary, AB · Remote

Experience working in a recruitment agency * IT / Software Development / Technical permanent ... Flexible hours * 100% Remote working If this opportunity sounds like something that fits your ...

Targeted Talent

Senior Recruiter - REMOTE

Calgary, AB · Remote

Experience working in a recruitment agency * IT / Software Development / Technical permanent ... Flexible hours * 100% Remote working If this opportunity sounds like something that fits your ...

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All JobsIt Support Level 1 JobsRemote It Support Level 1 JobsRemote It Support Level 1 Jobs in Calgary, AB

Remote It Support Level 1 information

What is a Remote IT Support Level 1?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are popular job titles related to Remote It Support Level 1 jobs in Calgary, AB?

For Remote It Support Level 1 jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Remote It Support Level 1 jobs in Calgary, AB look for?

The top searched job categories for Remote It Support Level 1 jobs in Calgary, AB are:

Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in Calgary, AB as of June 2026, with employment types broken down into 2% As Needed, 76% Full Time, 10% Part Time, 2% Temporary, and 10% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Manager, IT Security

Enerflex Ltd.

Calgary, AB • On-site, Remote

Full-time

Re-posted 24 days ago

Job description

Summary

This is an opportunity for a practical, hands-on cybersecurity leader to make a visible impact across a global technology environment. As Manager, IT Security, you will lead a capable team, strengthen security practices, and help protect critical IT, OT, cloud, identity, data, and AI-enabled environments. The role offers meaningful ownership, broad exposure, and the ability to balance strategy with hands-on execution in a complex, evolving security environment.

This position will be located at our 4700 47 Street SE Calgary, AB location.

Responsibilities and Duties
  • Lead security operations including detection, incident response, vulnerability management and endpoint protection.
  • Optimize security platforms (SIEM, EDR, firewalls, identity, remote access), ensuring they are configured, maintained and effective.
  • Strengthen enterprise security across infrastructure, cloud and Microsoft 365 focusing on identity, privileged access, MFA and data protection.
  • Enable secure OT and AI adoption by providing guidance on segmentation, monitoring, data handling and third-party risk.
  • Advance risk and compliance by developing standards, support policies, conducting risk assessments, supporting audits and track remediation.
  • Mentor the security team and collaborate with IT, business leaders and vendors, to embed security into all initiatives.
Qualifications

Required Qualifications:

  • Degree or technical diploma in IT, cybersecurity, computer science, or a related field, with 8+ years of progressive cybersecurity or IT security experience.
  • Experience leading cybersecurity professionals, technical teams, or security service providers while remaining engaged in technical decision-making.
  • Strong experience in incident response, threat detection, vulnerability management, endpoint protection, log analysis, monitoring, and enterprise security tools.
  • Practical knowledge of network, cloud, Microsoft 365, identity, privileged access, conditional access, remote access, encryption, data protection, OT security, and AI security considerations.
  • Experience with cybersecurity governance, risk management, audits, control frameworks, and standards such as NIST, ISO 27001, CIS Controls, SOX, or PCI.

Preferred Qualifications:

  • Relevant security certification such as CISSP, CISM, GIAC, CRISC, CCSP, or equivalent.
  • Experience with SOX, executive risk reporting, OT security frameworks, SCADA or ICS environments, IEC 62443, AI governance, or responsible AI practices.
 About Us:

Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

What Enerflex Offers You:

  • Values Based Organization
  • Competitive Compensation
  • Safety Focused Culture
  • Incentive Programs
  • Professional Development Opportunities
  • Collaborative in office work environment, supportive team members

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law.  Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

Please visit our website at www.enerflex.com for more information.

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