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Technical Support Manager Jobs in Alberta (NOW HIRING)

Pason Systems

Technical Support Analyst

Calgary, AB · Hybrid

Pason is the leading global provider of specialized data management systems for land-based and ... The team provides technical, software and hardware support in a 24/7 service desk environment by ...

Grainger Businesses

Seller Support Manager

Edmonton, AB · Hybrid

CA$83K - CA$130K/yr

The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

Salary: About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP ... Your goal: deliver fast, friendly, and effective technical support that leaves our customers ...

Sunbelt Solomon

Technical Coordinator

Edmonton, AB · On-site

We are seeking a highly organized, detail-oriented Technical Coordinator to support transformer ... Manage project-related documentation and ensure organized file structures are maintained * Identify ...

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Technical Support Manager information

See Alberta salary details

$40K

$76.4K

$122.5K

How much do technical support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical support manager in Alberta is $76,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Alberta? The most popular types of Technical Support jobs in Alberta are:
What job categories do people searching Technical Support Manager jobs in Alberta look for? The top searched job categories for Technical Support Manager jobs in Alberta are:
What cities in Alberta are hiring for Technical Support Manager jobs? Cities in Alberta with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,407 per year, or $36.7 per hour.

Technical Support Supervisor

Canadian Fiber Optics Corp

Calgary, AB • On-site

Full-time

Re-posted 26 days ago

Job description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking an experienced and motivated Technical Support Supervisor to support our CARE team and oversee Technical Support Representatives. This role involves leading the team to troubleshoot complex technical issues, ensuring the timely resolution of service requests, and maintaining high levels of customer satisfaction. The supervisor will provide guidance, training, and mentorship to team members, monitor performance metrics, and collaborate with other departments to improve processes and systems. This role also involves coordinating escalations, managing shift schedules, and implementing strategies to enhance team efficiency and technical expertise.

What you will be doing:

  • Supervise, coach, and motivate a team of Technical Service Representatives who handle tier 2 technical support for our Internet, Wi-Fi, IPTV, voice services and more to both our residential and business customers.
  • Monitor daily operations to ensure efficient, accurate, and empathetic resolution of customer inquiries across multiple channels (phone, email, chat).
  • Handle complex customer escalations, ensuring timely and effective resolution of technical issues.
  • Develop and maintain procedures, training materials, and documentation for all areas of Technical Service, assist in training and support our Tier 1 CSRs
  • Collaborate with cross-functional teams such as Network Operations, Sales, and IT to address complex issues, roll out new products and processes and improve internal processes.
  • Track and analyze performance metrics including response times, quality scores, first-call resolution, and customer satisfaction.
  • Drive behaviors in performance to meet or exceed departmental KPIs
  • Conduct regular performance evaluations, facilitate performance management, provide feedback, and create coaching and development plans for team members.
  • Support workforce management by monitoring attendance, scheduling, and ensuring appropriate staffing coverage.
  • Champion a customer-first culture that promotes accountability, teamwork, and continuous improvement.
  • Stay current on new technologies, industry trends, and company products to provide accurate and up-to-date support.

What we are looking for:

  • A minimum of 2 - 4 years experience in a similar role.
  • Experience in a customer service and technical support environment, including at least 2 years in a supervisory or leadership role.
  • Strong leadership and coaching skills with a proven ability to build and develop high-performing teams.
  • Experience in the telecommunications industry is an added advantage.
  • Hands-on experience with technical troubleshooting with Internet, Wi-Fi, IPTV and Voice service.
  • Excellent communication, problem-solving, and conflict-resolution skills.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with CRM, ticketing, and billing systems; Microsoft Office Suite (Excel, Outlook, Teams) required.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

  • This is a full-time position (40 Hrs/week) and requires being on-call and available to support our evening and weekend shifts.