ZipRecruiter

Log In

1

Technical Support Helpdesk Jobs (NOW HIRING)

Saalex

$45K - $85K/yr

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Collabera

Technical Support

Salt Lake City, UT · On-site

Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ Months (High possibility of extension) Shift Timing : Mon-Fri (04:30PM - 1.00AM) * Exemplifies ...

Payzli

Technical Support

Tampa, FL · On-site

$50K/yr

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

Saalex

$45K - $85K/yr

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an ...

Saalex

Technical Support Specialist

San Diego, CA

$45K - $85K/yr

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

Tranzeal, Inc.

Technical Support

Orlando, FL · On-site

... help to understand or resolve an unexpected behavior or answer technical questions about the ... · Support engineers use the platform via an internal implementation of its tools to diagnose ...

Daikin

Technical Support Specialist

Waller, TX

Help explain control-related questions  * Perform additional projects/duties to support ongoing ... Ability to read and edit technical drawings/prints  * Ability to effectively present information ...

next page

Showing results 1-20

All JobsTechnical Support Helpdesk Jobs

Technical Support Helpdesk information

See salary details

$27K

$43.5K

$66K

How much do technical support helpdesk jobs pay per year?

As of Jun 30, 2026, the average yearly pay for technical support helpdesk in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Technical Support Helpdesk professionals, and how can they be managed?

Technical Support Helpdesk professionals often encounter challenges such as handling high volumes of support requests, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. Managing these challenges involves prioritizing tickets, utilizing strong problem-solving skills, and maintaining a patient, customer-focused attitude. Many organizations provide ongoing training and support from more experienced team members to help helpdesk staff stay up to date with new technologies and improve their technical and communication skills.

What are the key skills and qualifications needed to thrive as a Technical Support Helpdesk, and why are they important?

To thrive as a Technical Support Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as remote desktop tools, is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and resolving issues. These skills and qualifications are vital for quickly diagnosing technical problems, ensuring customer satisfaction, and maintaining smooth IT operations.

What are Technical Support Helpdesk professionals?

Technical Support Helpdesk professionals are individuals who assist customers or end-users with troubleshooting and resolving technical issues related to products, services, or computer systems. They act as the first point of contact for technical support, providing guidance via phone, email, or chat. Their responsibilities often include diagnosing problems, offering step-by-step solutions, and escalating complex issues to higher-level technicians when necessary. These professionals play a crucial role in ensuring customer satisfaction and maintaining the smooth operation of IT systems within an organization.
More about Technical Support Helpdesk jobs
What job categories do people searching Technical Support Helpdesk jobs look for? The top searched job categories for Technical Support Helpdesk jobs are:
Infographic showing various Technical Support Helpdesk job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 16% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Technical Support Specialist

Technical Support Specialist

Saalex

$45K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1-3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements. 

Essential Functions:

  • Provide Tier 1-3 technical support for hardware, software, and network-related issues. 
  • Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs. 
  • Install, configure, and maintain workstations, laptops, peripherals, and standard software applications. 
  • Support user account management including provisioning, access control, and password management. 
  • Document incidents, resolutions, and system changes using ticketing systems. 
  • Assist with system updates, patching, and routine maintenance activities. 
  • Support deployment of new systems, applications, and technology refresh initiatives. 
  • Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations. 
  • Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. 
  • Other duties as assigned or required.

Requirements

Required:

  • 3-5 years of experience in technical support, help desk, or IT support roles. 
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 
  • Experience supporting Windows and/or Linux operating systems and standard office applications. 
  • Familiarity with ticketing systems and IT service management processes. 
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). 
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+). 

Desired:

  • Experience supporting DoD or Navy IT environments. 
  • Familiarity with ITIL-based service management practices. 
  • Experience with endpoint management tools and remote support tools. 

Additional Qualifications:

  • Strong troubleshooting and customer service skills. 
  • Ability to manage multiple tickets and priorities in a fast-paced environment. 
  • Effective communication skills with both technical and non-technical users. 

Security Clearance:

  • Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

#CJ

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

Apply