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Technical Support Helpdesk Jobs (NOW HIRING)

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

Payzli

Technical Support

Tampa, FL · On-site

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

Honeywell

Technical Support Specialist

Salem, OR · On-site

At least1 year of experiencein Technical Support, Help Desk, or Call Center environments * Knowledge ofIP networkingconcepts * Strong PC skills (Windows 7-11; DOS/XP familiarity a plus) * Ability to ...

Honeywell

Technical Support Specialist

Salem, OR

At least1 year of experiencein Technical Support, Help Desk, or Call Center environments * Knowledge ofIP networkingconcepts * Strong PC skills (Windows 7-11; DOS/XP familiarity a plus) * Ability to ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Saalex

$45K - $85K/yr

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Collabera

Technical Support

Salt Lake City, UT

Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ Months (High possibility of extension) Shift Timing : Mon-Fri (04:30PM - 1.00AM) * Exemplifies ...

Saalex

$45K - $85K/yr

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Cynet Systems

Technical Support Analyst 4

Richmond, VA · On-site

Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment. * Experience providing customer or technical support for SaaS or low-code ...

nLeague Services

Technical Support Analyst

Richmond, VA · On-site

Job Id: 806925 Technical Support Analyst Location: On-site, 102 Governor Street, Richmond, VA 23219 ... Support release cycles by helping test new features, documenting results, and guiding users through ...

Saalex

Technical Support Specialist

San Diego, CA

$45K - $85K/yr

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Payzli

Technical Support

Tampa, FL · On-site

$50K/yr

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Prior experience in a customer support, help desk, or client-facing role (fintech or payments ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Technical troubleshooting * Ticket resolution * SaaS support operations * User onboarding & access ...

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How much do technical support helpdesk jobs pay per year?

As of Jul 21, 2026, the average yearly pay for technical support helpdesk in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Technical Support Helpdesk professionals, and how can they be managed?

Technical Support Helpdesk professionals often encounter challenges such as handling high volumes of support requests, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. Managing these challenges involves prioritizing tickets, utilizing strong problem-solving skills, and maintaining a patient, customer-focused attitude. Many organizations provide ongoing training and support from more experienced team members to help helpdesk staff stay up to date with new technologies and improve their technical and communication skills.

What are the key skills and qualifications needed to thrive as a Technical Support Helpdesk, and why are they important?

To thrive as a Technical Support Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as remote desktop tools, is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and resolving issues. These skills and qualifications are vital for quickly diagnosing technical problems, ensuring customer satisfaction, and maintaining smooth IT operations.

What are Technical Support Helpdesk professionals?

Technical Support Helpdesk professionals are individuals who assist customers or end-users with troubleshooting and resolving technical issues related to products, services, or computer systems. They act as the first point of contact for technical support, providing guidance via phone, email, or chat. Their responsibilities often include diagnosing problems, offering step-by-step solutions, and escalating complex issues to higher-level technicians when necessary. These professionals play a crucial role in ensuring customer satisfaction and maintaining the smooth operation of IT systems within an organization.
More about Technical Support Helpdesk jobs
What job categories do people searching Technical Support Helpdesk jobs look for? The top searched job categories for Technical Support Helpdesk jobs are:
Infographic showing various Technical Support Helpdesk job openings in the United States as of July 2026, with employment types broken down into 38% Locum Tenens, 52% Full Time, 4% Part Time, 2% Contract, and 4% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Technical Support Specialist

Technical Support Specialist

Retail Imaging Management Group

Vancouver, WA

$22/hr

Other

Re-posted 11 days ago

Job description

Description

We're hiring multiple Technical Support Specialists to join our growing team!


If you enjoy troubleshooting, solving technical problems, and helping people get back up and running, this could be a great fit. In this role, you will helping diagnose issues, identify solutions, and guide users through established troubleshooting processes and maintaining clear documentation during that process.


Some specialists primarily support contracted field techs while others support clients directly. Team assignments are based on business needs and individual strengths. All roles are 100% onsite in Vancouver, WA and must be able to work Saturday.


What You'll Do
  • Troubleshoot technical issues and guide users through effective solutions.
  • Provide real-time support by phone, email, chat, and internal communication systems.
  • Help identify root causes and recommend next steps for issue resolution.
  • Document troubleshooting steps, resolutions, and key details accurately in internal systems.
  • Escalate complex issues when needed and collaborate with internal teams to drive resolution.
  • Support new services, tools, and operational initiatives as they are introduced.
  • Identify recurring issues and contribute to process improvements and technical documentation.
  • Maintain a high level of customer service while managing multiple priorities.

Requirements

What We're Looking For
  • High school diploma or GED.
  • At least one year of experience in technical support, help desk, service desk, troubleshooting, customer support, field service support, equipment repair, telecommunications, or a similar role.
  • Strong problem-solving and analytical skills.
  • Ability to communicate technical information clearly to users with varying levels of technical experience.
  • Experience using Microsoft Office and CRM, ticketing, or case management systems.
  • Strong attention to detail and documentation accuracy.
  • Ability to stay organized and manage multiple issues in a fast-paced environment.
  • Reliable transportation, attendance, dependability, and follow-through.
  • Willingness to learn new systems, technologies, and processes.
  • Ability to speak, read, understand, and communicate clearly in English.
Physical, Sensory, and Mental Requirements

With or without reasonable accommodations, individuals in this role must be able to:

  • Work the assigned schedule with minimal unscheduled absences.
  • Remain actively engaged and available during scheduled work hours.
  • Provide technical support and troubleshooting assistance.
  • Document support activities accurately.
  • Meet established productivity, quality, and responsiveness standards.
  • Communicate clearly and professionally by phone and in writing.
  • Sit or stand for extended periods while working at a computer workstation.
  • Use a keyboard, mouse, and headset throughout the workday.

Offers of employment are contingent upon passing a background check and proving eligibility to work in the United States.

Apply