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Technical Support Engineer Remote Jobs in Santa Rosa, CA

Event Project Manager

Santa Rosa, CA · Remote

$100K - $115K/yr

... technical support, sales and marketing resources, new growth opportunities, and the ability to scale through a global ecosystem. ** This is a fully remote contract position; however, occasional ...

Event Project Manager

Sonoma, CA · Remote

$100K - $115K/yr

... technical support, sales and marketing resources, new growth opportunities, and the ability to scale through a global ecosystem. ** This is a fully remote contract position; however, occasional ...

Senior Engineer, Server - NBA 2K

Novato, CA · On-site +1

$130K - $174K/yr

In this role, you'll take ownership across a broad technical landscape- working in distributed ... Work in the backend architecture and services that support NBA 2K's online features * Design and ...

Senior Engineer, Server - NBA 2K

Novato, CA · On-site +1

$130K - $174K/yr

In this role, you'll take ownership across a broad technical landscape- working in distributed ... Work in the backend architecture and services that support NBA 2K's online features * Design and ...

Support and evolve a Python/Django IoT platform * Implement API proxy and composition patterns to ... Document technical designs, APIs, and operational processes * Collaborate on architecture, code ...

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Technical Support Engineer Remote information

See Santa Rosa, CA salary details

$41K

$86.4K

$130.7K

How much do technical support engineer remote jobs pay per year?

As of Jun 16, 2026, the average yearly pay for technical support engineer remote in Santa Rosa, CA is $86,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $107,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What are the most commonly searched types of Technical Support Engineer jobs in Santa Rosa, CA? The most popular types of Technical Support Engineer jobs in Santa Rosa, CA are:
What job categories do people searching Technical Support Engineer Remote jobs in Santa Rosa, CA look for? The top searched job categories for Technical Support Engineer Remote jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Technical Support Engineer Remote jobs? Cities near Santa Rosa, CA with the most Technical Support Engineer Remote job openings:
Event Project Manager

Event Project Manager

JeffreyM Consulting

Santa Rosa, CA • Remote

$100K - $115K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


Job description

Our tech client is looking for an Events Project Manager to work closely with internal stakeholders to support and manage first- and third-party events, executive side meetings, and executive roundtables.


The ideal candidate has experience supporting large-scale events within a fast-paced technology environment and is highly organized, proactive, and comfortable managing multiple workstreams simultaneously. This role requires strong communication skills, operational excellence, and the ability to collaborate across cross-functional and global teams.


The team helps startups accelerate growth by providing access to technical support, sales and marketing resources, new growth opportunities, and the ability to scale through a global ecosystem.


** This is a fully remote contract position; however, occasional domestic and international travel may be required to support on-site events. The contract is expected to run through 6/30/27, with potential for extension. Candidates must be local to San Francisco, CA. **


Responsibilities:

  • Provide end-to-end event support for a portfolio of predetermined first- and third-party events ranging from small executive engagements to large-scale events with 100,000+ attendees
  • Establish and manage Rhythm of Business (RoB) processes and event planning workflows
  • Create and distribute event communications, including T-minus emails, newsletters, stakeholder updates, and post event follow-ups.
  • Coordinate speaker logistics and content management
  • Lead customer “Know Before You Go” meetings and event preparation sessions
  • Ensure seamless onsite event execution and operational support
  • Manage ongoing communications with internal stakeholders, external partners, show organizers, vendors, and cross-functional teams to ensure events are delivered on time and within budget
  • Develop and maintain detailed project plans and workback schedules with clearly defined roles, responsibilities, and deadlines
  • Support booth planning and design coordination when applicable
  • Coordinate executive and customer engagement experiences including roundtables, receptions, and dinners
  • Track event performance metrics, ROI, and post-event reporting in all systems of record


Qualifications:

  • 5+ years of event coordination, event management, or program management experience supporting cross-functional global teams & complex workstreams
  • Strong project management skills with attention to detail and follow-through
  • Exceptional communication, organizational, and cross-group collaboration skills
  • Proven ability to work independently while managing multiple stakeholders and competing priorities
  • Experience supporting programs and managing both first- and third-party events within the technology industry
  • Highly proactive with the ability to manage multiple priorities and stakeholders simultaneously
  • Strong analytical, organizational, communication, and decision-making skills
  • Experience coordinating webinars, virtual events, and digital event platforms
  • Strong proficiency with Microsoft tools including Outlook, PowerPoint, Excel, SharePoint, Teams, Loop, Dynamics and Azure DevOps preferred
  • Experience with contracts/agreements and budget tracking
  • Familiarity with partner/channel programs, or enterprise technology environments preferred
  • Proven success working in remote and globally distributed team environments


Compensation Range: $100k - $115k per year

** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process. **


Benefits:

  • Employer contributions toward the cost of employee-only medical and dental premiums
  • Vision - opt-in available
  • 401k
  • PTO
  • Laptop
  • Life Insurance, Disability Insurance, AD&D coverage
  • Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available


** This is a fully remote contract position; however, occasional domestic and international travel may be required to support on-site events. The contract is expected to run through 6/30/27, with potential for extension. Candidates must be local to San Francisco, CA. **