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Technical Support Engineer Remote Jobs in Santa Rosa, CA

eNett

Software Engineering Manager

Bodega Bay, CA · Remote

$150K - $190K/yr

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Develop future technical leaders and senior individual contributors * Drive innovation by ensuring ...

WEX

Software Engineering Manager

Bodega Bay, CA · Remote

$150K - $190K/yr

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Develop future technical leaders and senior individual contributors * Drive innovation by ensuring ...

W3Global Inc.

Civil Engineer

Santa Rosa, CA · On-site +1

$110K - $150K/yr

Serve as project manager/liaison between technical resources and clients, including attending ... Remote Work Capability * 100% Employee Medical * Dental/Vision * 401k w\matching * Paid Vacation ...

Block

Staff Solutions Engineer

Bodega Bay, CA · On-site +1

$171K - $236K/yr

Today, Cash App has thousands of employees working globally across office and remote locations ... Design and deliver technical solutions, including building proof-of-concepts, custom reports ...

Block

Senior Solutions Engineer

Bodega Bay, CA · On-site +1

$142K - $195K/yr

Today, Cash App has thousands of employees working globally across office and remote locations ... Design and deliver technical solutions, including building proof-of-concepts, custom reports ...

Block

Channel Sales Support Agent (Reseller)

Bodega Bay, CA · Remote

$22.50 - $30.75/hr

Provide product knowledge, pricing information, sales collateral, and technical guidance ... Remote-first (office optional) * Hours: Full-time, Monday-Friday, 9:00 AM - 5:30 PM (flexibility ...

1 point system

Senior Salesforce Engineer

Bodega Bay, CA · Remote

$128K - $157K/yr

Job Role Senior Salesforce Engineer Location Remote Duration 4+ Months C2H Interview type Video ... technical documentation, training, system support and upgrade. (35%) * Deliver high quality ...

White Coat Management Group

Radiology Physician

Novato, CA · Remote

$375K - $469K/yr

Nationwide Fully Remote (Supporting NV, FL, CA, TX) Employment Type: W2 or 1099 Options Available ... technical support teams What We re Looking For Board Certified or Board Eligible in Diagnostic ...

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All JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Santa Rosa, CA

Technical Support Engineer Remote information

See Santa Rosa, CA salary details

$41K

$86.4K

$130.7K

How much do technical support engineer remote jobs pay per year?

As of Jun 16, 2026, the average yearly pay for technical support engineer remote in Santa Rosa, CA is $86,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $107,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
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What cities near Santa Rosa, CA are hiring for Technical Support Engineer Remote jobs? Cities near Santa Rosa, CA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Technical Project Manager

Technical Project Manager

Stealth Startup

Sonoma, CA • Remote

Other

Posted 2 days ago

Job description

We're a fast-growing startup in the AI sales space looking for a Technical Project Manager to drive execution across engineering, product, and operations.


What you'll do:

  • Own project delivery across multiple teams and stakeholders
  • Translate business requirements into actionable technical plans
  • Track priorities, dependencies, risks, and timelines
  • Drive cross-functional communication and ensure alignment
  • Help establish scalable processes in a fast-moving environment
  • Partner closely with founders, engineers, and customers to keep projects on track


What we're looking for:

  • 3+ years of project/program management experience in a technical environment
  • Strong organizational and communication skills
  • Experience working with engineering teams and software development lifecycles
  • Comfortable operating in ambiguity and adapting to changing priorities
  • Bias for action and a high sense of ownership


Nice to have:

  • Startup experience
  • Exposure to AI, SaaS, or enterprise software products
  • Familiarity with tools like Jira, Linear, Notion, and Slack


Location: Remote (US)

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