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Technical Support Engineer Remote Jobs in Santa Rosa, CA

Doxel

Staff Software Engineer, Full Stack

Bodega Bay, CA · Remote

$200K - $250K/yr

... to support better decisions and faster delivery. Our platform is trusted by industry leaders ... As a technical leader, you'll partner closely with product, design, backend, CV/ML, and platform ...

Visual Concepts

Senior Engineer, Server - NBA 2K

Novato, CA · On-site +1

$130K - $174K/yr

In this role, you'll take ownership across a broad technical landscape- working in distributed ... Work in the backend architecture and services that support NBA 2K's online features * Design and ...

2K

Senior Engineer, Server - NBA 2K

Novato, CA · On-site +1

$130K - $174K/yr

In this role, you'll take ownership across a broad technical landscape- working in distributed ... Work in the backend architecture and services that support NBA 2K's online features * Design and ...

Medtronic

Clinical Specialist CRM - Napa

Santa Rosa, CA · On-site +1

A Day in the Life Provide technical, educational, operational and sales support to assist the ... Bachelor's degree in nursing, life sciences, or biomedical engineering * 2+ years in Cath lab, EP ...

GCX Healthcare Solutions

Software Engineer

Petaluma, CA · Remote

$125K - $150K/hr

Support and evolve a Python/Django IoT platform * Implement API proxy and composition patterns to ... Document technical designs, APIs, and operational processes * Collaborate on architecture, code ...

Block

Senior Software Engineer, Cash App Taxes

Bodega Bay, CA · On-site +1

$145K - $191K/yr

Today, Cash App has thousands of employees working globally across office and remote locations ... Build tools and guardrails that enable non-technical contributors to make code changes safely that ...

ABB

Utility Sales Support

CA · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... engineering, business or related field preferred * Minimum 3 years of technical customer support ...

Block

Senior Data Engineer, Risk

Bodega Bay, CA · On-site +1

$125K - $170K/yr

This role will support compliance or risk product data engineering teams. The Compliance Data ... Work with non-technical partners and product teams to understand their needs, translate business ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Santa Rosa, CA

Technical Support Engineer Remote information

See Santa Rosa, CA salary details

$41K

$86.4K

$130.7K

How much do technical support engineer remote jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical support engineer remote in Santa Rosa, CA is $86,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $107,700.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

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Technical Support Engineer Remote jobs near you

Staff Software Engineer, Full Stack

Doxel

Bodega Bay, CA • Remote

$200K - $250K/yr

Full-time

Re-posted 7 days ago

Job description

Construction is the second-largest industry in the world—nearly 4x the size of SaaS—yet it still operates without the automated feedback loops that modern software teams rely on. Without real-time observability, issues are detected too late, contributing to over $3 Trillion in annual global waste.

Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. From hospitals to data centers, and from field leaders to executive teams, Doxel is used every day to support better decisions and faster delivery. Our platform is trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton.

Doxel’s automated progress tracking solution keeps teams aligned with hard facts that leave no ambiguity on where the project is today, where it will be tomorrow and what decisions need to be made to land it on schedule and on budget. This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16% savings on monthly cash flow.

Backed by Insight Partners and Andreessen Horowitz and with a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams, we're driven to help our customers win. 

Join us as we continue our journey to transform the $15T Construction Industry!


The Role
As a Lead Software Engineer, you will help define and build the next generation of Doxel’s project management, commissioning, and field-enablement tools—systems trusted by the world’s largest general contractors and owners delivering mega-projects at unprecedented scale.
 
You’ll design and deliver full-stack applications that handle massive volumes of complex field data—including videos, images, structured forms, and IoT device outputs—and transform them into fast, intuitive workflows for both office teams and field workers. You’ll architect mobile and web experiences that make capturing, reviewing, and acting on this data effortless in environments where reliability, speed, and clarity matter.
 
As a technical leader, you’ll partner closely with product, design, backend, CV/ML, and platform engineering teams to turn Doxel’s AI and data systems into beautifully executed user experiences. You’ll provide technical leadership end to end shipping 0-1 projects, as well mentoring and coaching across engineering on best practices. 
Your Day to Day
  • You will lead the design and development of full-stack applications powering project management, commissioning workflows, and field data capture
  • Build web and mobile tools that make it simple for field teams to upload videos, images, structured forms, IoT readings, and issue documentation
  • Develop intuitive, high-performance UIs that handle complex data streams and large-scale datasets
  • Architect backend services and APIs that support rapid data ingestion, processing, and review at enterprise scale
What Success Looks Like
  • Collaborating cross-functionally with backend, CV/ML, product, design, and 3D visualization teams to deliver seamless end-to-end features
  • Driving full stack and mobile engineering best practices including testing, reliability, and performance optimization
  • Mentoring engineers establishing standards, reviewing architecture, and ensuring high-velocity execution
  • Contributing to technical planning, feature roadmaps, and long-term architectural decisions for Doxel’s applications ecosystem
  • Being the champion for usability and field readiness ensuring tools are simple, fast, and resilient in tough real-world construction environments
What You Bring
  • 10+ years of experience building and shipping full-stack web and mobile applications
  • Strong expertise with modern full-stack frameworks (e.g., Nuxt.js, Next.js, , or similar)
  • Strong backend engineering experience with Typescript, Python, or Java, including API development
  • Experience architecting applications that handle large-scale multimodal datasets (3d components, videos, images) and/or IoT data inputs
  • Deep experience building UX for field-facing or operationally critical workflows
  • Strong familiarity with cloud environments (AWS, GCP, or Azure) and containerized infrastructure
  • Skills in designing domain-driven data models and working with OLTP/OLAP systems
  • Prior experience leading or mentoring small engineering teams
Preferred Experience
  • Experience with data warehousing tools such as Redshift, Snowflake, Databricks, or BigQuery
  • Background with offline-capable architectures and mobile-first data collection tools
  • Experience with 3D visualization (three.js), geospatial data, or computer-vision-powered experiences
  • Exposure to ML/AI-driven feature development
  • Comfort with CI/CD pipelines, observability tooling, and automated testing best practices
Benefits & Company Culture
  • Competitive Base Salary + Equity Package
  • Remote first culture (for most roles)
  • Comprehensive Health Insurance (Medical, Dental, Vision)
  • Home Office Stipend
  • Monthly allowance for cell phone and internet
  • Flexible PTO, generous company holiday policy, and unlimited sick days
Pay is based on a variety of factors such as location, skill level, qualifications, competencies, and overall experience.
Doxel is an equal opportunity employer and actively seeks diversity at our company. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.