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Technical Support Engineer Remote Jobs in Santa Rosa, CA

W3Global Inc.

Civil Engineer

Santa Rosa, CA · On-site +1

$110K - $150K/yr

Remote Work Capability * 100% Employee Medical * Dental/Vision * 401k w\matching * Paid Vacation ... We are committed to providing both technical support and industry expertise to simplify the hiring ...

ABB

Protection and Control Engineer

CA · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

ABB

Senior Technical Business Developer - Grid Automation

CA · Remote

$117K - $154K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position. Candidates can be located anywhere in the US, with preference for Cary ...

Block

Staff Solutions Engineer

Bodega Bay, CA · On-site +1

Today, Cash App has thousands of employees working globally across office and remote locations ... As part of Block's Solutions Engineering team, you will be a senior technical leader driving ...

Foth

Lead Waterfront/Marine Structural Engineer

Petaluma, CA · On-site +1

$110K - $165K/yr

Petaluma, CA or remote for the right candidate. Key Responsibilities: * Serve as technical lead and ... Support business development efforts by preparing and reviewing technical approaches and proposals ...

Foth

Lead Waterfront/Marine Structural Engineer

Petaluma, CA · Remote

$110K - $165K/yr

Petaluma, CA or remote for the right candidate. Key Responsibilities: * Serve as technical lead and ... Support business development efforts by preparing and reviewing technical approaches and proposals ...

W3Global Inc.

Civil Engineer

Santa Rosa, CA · On-site +1

$110K - $150K/yr

Serve as project manager/liaison between technical resources and clients, including attending ... Remote Work Capability * 100% Employee Medical * Dental/Vision * 401k w\matching * Paid Vacation ...

Block

Senior Solutions Engineer

Bodega Bay, CA · On-site +1

$142K - $195K/yr

Today, Cash App has thousands of employees working globally across office and remote locations ... Design and deliver technical solutions, including building proof-of-concepts, custom reports ...

White Coat Management Group

Radiology Physician

Novato, CA · Remote

$375K - $469K/yr

Nationwide Fully Remote (Supporting NV, FL, CA, TX) Employment Type: W2 or 1099 Options Available ... technical support teams What We re Looking For Board Certified or Board Eligible in Diagnostic ...

1 point system

Senior Salesforce Engineer

Bodega Bay, CA · Remote

$128K - $157K/yr

Job Role Senior Salesforce Engineer Location Remote Duration 4+ Months C2H Interview type Video ... technical documentation, training, system support and upgrade. (35%) * Deliver high quality ...

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Technical Support Engineer Remote information

See Santa Rosa, CA salary details

$41K

$86.4K

$130.7K

How much do technical support engineer remote jobs pay per year?

As of Jul 28, 2026, the average yearly pay for technical support engineer remote in Santa Rosa, CA is $86,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $107,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
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What cities near Santa Rosa, CA are hiring for Technical Support Engineer Remote jobs? Cities near Santa Rosa, CA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
OMS Support Engineer

OMS Support Engineer

Embtel Inc

Bodega Bay, CA • Remote

Contractor

Posted 17 days ago

Job description

We EMBTEL, Inc one of the fastest growing IT Staffing & Recruitment Company in the US. We are U.S. Federal Govt. approved vendor and Certified Minority Business Enterprise (MBE) company. We have an urgent requirement with our client/Implementation partner. The job details are given below - https://embtel.com/careers/ https://www.linkedin.com/jobs/search/?f_C=15556444&geoId=92000000

Client : TCS

Title : OMS Support Engineer

Location : Bay Area California (Remote)

Duration : 12+ Months

skills:

  • At least 4 years of experience in working (implementation/support) on a DMS (Distribution Management System) or OMS (Outage Management System) products like Schneider Electric ADMS, ABB DMS (preferred),
  • Experience on ABB OMS configurations and application development in Smart Grid area.
  • Strong analytical and communication skills.
  • Working knowledge of Software development methodologies like waterfall, Agile
  • Ability to understand Business requirement and Business Requirements mapping to functional design
  • Ability to validate alignment of Data, Integration and test requirements
  • Strong Understanding of Network Topology build requirements
  • Knowledge of Outage management business processes for Planned, Unplanned outages
  • Understanding of integration technologies used in OMS space.
  • Ability to work in an Onshore/Offshore global delivery model

We EMBTEL, Inc one of the fastest growing IT Staffing & Recruitment Company in the US. We are U.S. Federal Govt. approved vendor and Certified Minority Business Enterprise (MBE) company. We have an urgent requirement with our client/Implementation partner. (https://embtel.com/careers/ https://www.linkedin.com/jobs/search/?f_C=15556444&geoId=92000000)

EMBTEL logo

About EMBTEL

Sourced by ZipRecruiter

Embtel, Inc was established in year 2011. Embtel isn’t just any IT staffing and recruiting firm. We firmly believe in the importance of people. Personal relationships are incredibly valuable to what we do. To that end, we work hard to make sure both clients and employees are satisfied with their placement. We want our employees to shine and our clients to be satisfied. The climate in our office is a positive one. We work hard. We have fun. We exchange the occasional high five. We believe a positive atmosphere leads to positive results. We trust our employees. We understand their needs. We make things happen. We’ve been excelling in IT solutions since 2005. Our organized, unique approach has yielded quality results time after time. And, we’ll continue to do it this way.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Fremont, CA, US

Year founded

2011

Social media

Facebook

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