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Technical Support Engineer Remote Jobs in Santa Rosa, CA

Endsight

System Engineer [Remote OR Hybrid]

Napa, CA · On-site +1

$38.46 - $62.50/hr

System Engineer [Remote OR Hybrid] Department: Professional Services Employment Type: Full Time ... technical projects and implementations while collaborating with other departments and support teams ...

Endsight

System Engineer [Remote OR Hybrid]

Napa, CA · On-site +1

$38.46 - $62.50/hr

Remote OR Hybrid You're the kind of person who helps others succeed. You're sharp, resourceful, and ... technical projects and implementations while collaborating with other departments and support teams ...

Endsight

System Engineer [Remote OR Hybrid]

Napa, CA · On-site +1

$38.46 - $62.50/hr

Location: Remote OR Hybrid You're the kind of person who helps others succeed. You're sharp ... technical projects and implementations while collaborating with other departments and support teams ...

Agilent

Application Engineer

Bodega Bay, CA · On-site +1

$105K - $197K/yr

Provide prompt and effective technical support to end-users experiencing software-related issues ... Analyze, troubleshoot, and diagnose software application issues, utilizing remote support tools to ...

Turing

Remote STEM Expert

Sonoma, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Santa Rosa, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Sonoma, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Santa Rosa, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Santa Rosa, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Santa Rosa, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Sonoma, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Sonoma, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Sonoma, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Turing

Remote STEM Expert

Santa Rosa, CA · Remote

Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Mechanical Engineering, Materials, Chemistry, Chemical Engineering, or Electrical Engineering

Odoo

Junior Software Engineer

Sonoma, CA · On-site +1

$90K - $105K/yr

Junior Software Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best ... About the Role As a software engineer at Odoo, you will deliver technical solutions and support to ...

Odoo

Junior Software Engineer

Santa Rosa, CA · On-site +1

$90K - $105K/yr

Junior Software Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best ... About the Role As a software engineer at Odoo, you will deliver technical solutions and support to ...

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Technical Support Engineer Remote information

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$41K

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How much do technical support engineer remote jobs pay per year?

As of Jun 16, 2026, the average yearly pay for technical support engineer remote in Santa Rosa, CA is $86,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $107,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Santa Rosa, CA? The most popular types of Technical Support Engineer jobs in Santa Rosa, CA are:
What job categories do people searching Technical Support Engineer Remote jobs in Santa Rosa, CA look for? The top searched job categories for Technical Support Engineer Remote jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Technical Support Engineer Remote jobs? Cities near Santa Rosa, CA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

Lucidworks

Bodega Bay, CA • Remote

Full-time

Posted 2 days ago

Job description

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.

Please note: To ensure a fair and efficient process for all applicants, we kindly ask that you refrain from direct outreach to our hiring managers or team members. All communication should go through the official application portal. We will review your application carefully and reach out to you if your qualifications match our needs. We appreciate your interest in Lucidworks!

PLEASE NOTE: This is an evergreen role, meaning we’re not actively hiring at the moment but may in the future. We review applications on an ongoing basis and may reach out if and when an opportunity opens that aligns with your experience.

About the Role
As a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests.

This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer’s needs.

This role will provide primary support to our U.S. government customers.

This is a remote role open to US strictly based candidates in Mountain or Pacific time zones.

This role is expected to participate in weekend on-call rotations.
Responsibilities
  • Field incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product
  • Troubleshoot complex search issues in and around Lucene/Solr
  • Document solutions into knowledge base articles for use by our customer base in our knowledge center
  • Identify opportunities to provide customers with additional value through follow-on products and/or services
  • Communicate high-value use cases and customer feedback to our Product Development and Engineering teams
  • Collaborate across teams internally to diagnose and resolve critical issues
  • Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts
  • All other duties as assigned
Skills & Qualifications
  • US Citizenship required due to government contracts
  • 2+ years of hands-on experience experience with Search technologies such as Apache Lucene/Solr.
  • 3+ years professional experience in a customer facing level 2-3 tech support role
  • BS or higher in Engineering or Computer Science is preferred 
  • Experience with technical support CRM systems (Salesforce, Zendesk etc.)
  • Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
  • Ability to clearly communicate with customers by email and phone
  • Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.)
  • Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.)
  • Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies
  • Enterprise Search, eCommerce, and/or Business Intelligence experience
  • Knowledge of data science and machine learning concepts
  • Experience working in a startup or similarly fast-paced, high-growth environment preferred.
Our Stack
  • Apache Lucene/Solr, ZooKeeper, Spark, Pulsar, Kafka, Grafana
  • Java, Python, Linux, Kubernetes
  • Zendesk, Jira
This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Lucidworks’ total compensation package for employees. Your total rewards package includes (but is not limited to) discretionary variable bonus, top-notch medical, dental and vision coverage, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits.
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.

Thank you for your interest and we look forward to learning more about you.

Note to third party recruiters:
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.