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Technical Support Engineer Remote Jobs in Pleasanton, CA

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

Serve as a key technical resource for Field Service Engineers, Affiliates, and Distributors by ... Provide support through ticketing systems, telephone, email, and remote login tools. * Address ...

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

Serve as a key technical resource for Field Service Engineers, Affiliates, and Distributors by ... Provide support through ticketing systems, telephone, email, and remote login tools. * Address ...

Volto USA

MES Scada Engineer _Remote

Santa Clara, CA · Remote

MES Scada Engineer _Remote Location: Seattle (REMOTE 100% / Could be traveling to different ... Network/Transmission - AEMS or Reliance, Functional and Technical Knowledge of Utility GRID ...

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Technical Support Lead - USA (Remote) Securiti has been widely recognized as an industry innovator ... Facilitate interaction and workflow between team members, including engineering and account team ...

YO AI Labs

CUDA Software Engineer - Remote

San Jose, CA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge ... Excellent analytical, problem-solving, and technical communication skills. * Ability to work ...

YO AI Labs

CUDA Software Engineer - Remote

Palo Alto, CA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge ... Excellent analytical, problem-solving, and technical communication skills. * Ability to work ...

Sbdinc

Field Engineer

San Jose, CA · Remote

$74K - $95K/yr

Field Sales Engineer - Remote Northern California - Up to 60% travel required Come build something ... Support local sales efforts from a technical level - including jobsite visits. * Ensure that ...

NetApp

Product Manager - Active IQ

San Jose, CA · Remote

Understand technical support engineer workflows and identify improvement opportunities. * Drive evolution of remote support tools and support platforms. * Leverage AutoSupport, telemetry, and ...

CENTRL

Software Engineer (Remote)

Mountain View, CA · Remote

Create and maintain technical documentation and internal knowledge bases to support engineering best practices and knowledge sharing. Minimum Qualifications * Bachelor's degree in Computer Science

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Technical Support Engineer Remote information

See Pleasanton, CA salary details

$41.7K

$88K

$133K

How much do technical support engineer remote jobs pay per year?

As of Aug 26, 2026, the average yearly pay for technical support engineer remote in Pleasanton, CA is $87,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $109,600.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

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For Technical Support Engineer Remote jobs in Pleasanton, CA, the most frequently searched job titles are:

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Cities near Pleasanton, CA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Pleasanton, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $87,955 per year, or $42.3 per hour.

Global Technical Escalation Engineer

ZEISS

Dublin, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

ZEISS rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

271st of 495 rated machine equipment manufacturers

Job description

About Us:
How many companies can say they have been in business for over 178 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location: This job can be Fully Remote, Anywhere USA. Salary rate based on location.
SF Bay Area: $49.00 - $61.00 + bonus
California: $45.00 - $56.00 + bonus
National US $40.00 - $50.00 + bonus
What's the role?
Serve as a key technical resource for Field Service Engineers, Affiliates, and Distributors by providing technical support, resolving escalations, and contributing to continuous improvement initiatives for Zeiss Meditec products. This role ensures customer satisfaction through effective troubleshooting, collaboration, and knowledge sharing.
Sound Interesting?
Here's what you'll do:
Technical Support
  • Act as the primary point of contact for technical inquiries and integration solutions from Field Service Engineers, Affiliates, and Distributors.
  • Provide support through ticketing systems, telephone, email, and remote login tools.
  • Address escalations on-site at domestic and international customer locations when necessary.

Escalation Management
  • Assist in managing and resolving complex technical escalations in a timely and effective manner.
  • Ensure proper documentation and communication of solutions to stakeholders.

Collaboration
  • Work closely with global support and engineering teams to resolve technical issues and address customer concerns.
  • Foster cross-functional communication to drive alignment and efficiency.

Knowledge Sharing
  • Contribute to the creation and maintenance of a robust knowledge base by documenting resolutions and field issues.
  • Provide feedback to Quality and Engineering teams to support continuous improvement initiatives.

ADDITIONAL RESPONSIBILITIES:
Project Support
  • Support the Global Service organization with project implementation on an exceptional
  • basis or upon special request.
  • Act as the service representative in relevant development projects, ensuring alignment with ervice requirements and customer needs.
  • Perform additional tasks as requested by the immediate manager to support organizational goals.

Do you qualify?
  • BA/BS in Engineering preferred
  • Minimum of approximately five (5) years' experience as a Field Support Engineer or a Technical Escalation Engineer, preferably within medical device industry.
  • High degree of technical proficiency, excellent structured problem-solving skills, and strong analytical abilities.
  • Good Experience with electronics, optics, software, adjustment of optical instruments mechanics, personal computers, operating systems.
  • IT-experiences: handling databases (InterBase, MySQL), networks.
  • Experience with remote support systems.
  • Excellent communication and interpersonal skills.
  • Experience in collaborating in international project teams as well as readiness to travel internationally.
  • Experienced in conducting training courses preferred
  • Must have a confident manner and good social and methodological skill.
  • Strong verbal and written communication skills. Fluent in English; proficiency in Spanish and German preferred.
  • Approximately 10% international travel.

We have amazing benefits to support you as an employee at ZEISS!
  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay
  • The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team:
Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

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