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Technical Support Engineer Remote Jobs in Pasadena, CA

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...

ICF

Substation Physical Engineer - REMOTE

Los Angeles, CA · Remote

$106K - $135K/yr

  • Retirement

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

Rula

Sr. Analytics Engineer (Remote)

Los Angeles, CA · Remote

$192K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This is a core technical engineering role. You will balance deep code execution in SQL and dbt with ... Working hours to support a healthy work-life balance, ensuring you can meet both professional and ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows ... We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ...

ICF

Lead Substation Physical Engineer - REMOTE

Los Angeles, CA · Remote

$110K - $145K/yr

  • Retirement

Remote US Ready to make a difference? ICF is seeking an experienced Substation Physical Engineer to ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

Tetra Tech

Structural Engineer (Remote)

Pasadena, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Prepare purchase requisition, review technical content of supplier bids and technical submissions ... support the clean energy transition. Tetra Tech is proud to be an Equal Opportunity Employer. All ...

Tetra Tech, Inc.

Structural Engineer (Remote)

Pasadena, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Prepare purchase requisition, review technical content of supplier bids and technical submissions ... support the clean energy transition. Tetra Tech is proud to be an Equal Opportunity Employer. All ...

Red Cup IT, Inc.

Senior MSP Engineer (Remote)

Los Angeles, CA · Remote

$107K - $146K/yr

They act as a senior technical escalation point, lead complex projects and migrations, and help ... Provide Tier 2/3 escalation support for servers, networks, cloud services, and lineofbusiness ...

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Technical Support Engineer Remote information

See Pasadena, CA salary details

$40.9K

$86.2K

$130.4K

How much do technical support engineer remote jobs pay per year?

As of Aug 14, 2026, the average yearly pay for technical support engineer remote in Pasadena, CA is $86,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,300.00 and $107,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs

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For Technical Support Engineer Remote jobs in Pasadena, CA, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Pasadena, CA look for?

The top searched job categories for Technical Support Engineer Remote jobs in Pasadena, CA are:

What cities near Pasadena, CA are hiring for Technical Support Engineer Remote jobs?

Cities near Pasadena, CA with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Pasadena, CA as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 100% Remote job distribution, with an average salary of $86,209 per year, or $41.4 per hour.

IT Support Engineer (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Re-posted 16 hours ago

Job description

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure.

Technical Support

  • Provide first-line and second-line technical support to employees or customers.
  • Diagnose and resolve hardware, software, network, and system issues.
  • Respond to help desk tickets, emails, and phone support requests.

System & Device Management

  • Install, configure, and maintain desktops, laptops, printers, and mobile devices.
  • Set up user accounts, permissions, and access controls.
  • Manage operating systems such as Microsoft Windows, macOS, or Linux.

Network Support

  • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
  • Maintain routers, switches, and firewalls.
  • Monitor network performance and uptime.

Software & Application Support

  • Install and update applications and productivity tools like Microsoft 365 or Google Workspace.
  • Troubleshoot application errors and compatibility issues.

Documentation & Ticketing

  • Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
  • Maintain documentation for troubleshooting procedures and system configurations.

Security & Compliance

  • Implement security policies, patch updates, and antivirus solutions.
  • Support identity and access management.
  • Assist with incident response and security monitoring.

Required Skills

  • Strong troubleshooting and diagnostic skills
  • Knowledge of operating systems (Windows, macOS, Linux)
  • Networking basics (TCP/IP, DNS, DHCP, VPN)
  • Experience with help desk or ticketing systems
  • Customer service and communication skills
  • Time management and problem-solving ability

Preferred Qualifications

  • Bachelor's degree in information technology, Computer Science, or related field
  • Certifications such as:
    CompTIA A+
    CompTIA Network+
    Microsoft Microsoft Certified certifications
    Cisco Systems CCNA