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Technical Support Engineer Remote Jobs in Utah (NOW HIRING)

RainFocus

Technical Project Manager (Remote)

Lehi, UT · On-site +1

Act as the go-between for developers and business systems admins, reaching out to the business to ... supporting the team's agile process. Required Skills & Experience: * Technical Project/Product ...

MasterControl

Technical Product Manager

Salt Lake City, UT · On-site +1

$161K - $186K/yr

Collaborating closely with stakeholders and engineering teams, the Technical Product Manager ... Standard office environment with potential for remote work. #WhyWorkAnywhereElse? MasterControl is ...

MasterControl

Technical Product Manager

Salt Lake City, UT · On-site +1

$161K - $186K/yr

Collaborating closely with stakeholders and engineering teams, the Technical Product Manager ... Standard office environment with potential for remote work. #WhyWorkAnywhereElse? MasterControl is ...

GoEngineer

CATIA Technical Trainer

Midvale, UT · On-site +1

$78K - $83K/yr

... and support for CATIA V5, 3DEXPERIENCE CATIA, CATIA-developed tools, and custom engineering ... Remote status Fully Remote Yearly salary $78,000 - $83,000 Employment type Full-time

Motorola

Software Engineer

Salt Lake City, UT · Remote

You will be expected to take ownership of major technical initiatives, mentor other engineers, and ... Backend services and APIs supporting core platform workflows * Third-party integrations (REST APIs ...

RainFocus

Full Stack Developer (Remote)

Orem, UT · On-site +1

Have a strong technical background, including 2+ years of experience working on full stack code ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Graymont

Senior Mining Engineer

Sandy, UT · Remote

$99K - $136K/yr

Senior Mining Engineer Function Technical Services incls. Engineering/geology/mining/remote ops/central lab Location United States - UT - Sandy Classification Salaried

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Technical Support Engineer Remote information

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$34.1K

$71.9K

$108.8K

How much do technical support engineer remote jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical support engineer remote in Utah is $71,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Utah?

The most popular types of Technical Support Engineer jobs in Utah are:

What are popular job titles related to Technical Support Engineer Remote jobs in Utah?

For Technical Support Engineer Remote jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Utah look for?

The top searched job categories for Technical Support Engineer Remote jobs in Utah are:

What cities in Utah are hiring for Technical Support Engineer Remote jobs?

Cities in Utah with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $71,949 per year, or $34.6 per hour.

Technical Project Manager (Remote)

Lehi, UT • On-site, Remote

RainFocus
Software Development • 11 - 50 employees
Learn more about RainFocusexternal

Full-time

Retirement, PTO

Re-posted 22 days ago

Job description

RainFocus, one of the most innovative software companies, is in search of an exceptional Technical Project Manager.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting.
About the Role
This role is part of our Business Systems team, working closely with stakeholders across the business to build, refine, and clean up tickets for our Salesforce-centric tech stack, while also helping us extend AI-driven improvements across the broader organization. You'll blend project management with product-style thinking. Quickly learn how a wide range of business applications work, translate stakeholder needs into well-scoped technical tickets for developers, and help us drive real, measurable change through the use of AI.
Our team is fast-moving and expanding beyond Salesforce into our broader tech stack, providing an excellent opportunity to shape how requests are captured, prioritized, and delivered, and to help the business adopt AI in practical, high-impact ways. Key applications include but are not limited to: Salesforce, Slack, Gong, Claude, Gemini, N8N, Clay, Certinia, Craft, HighSpot, NetSuite, Lucid, and more.
Essential Responsibilities:
  • Ticket Building & Backlog Management: Build, refine, and clean up tickets for the Business Systems Admins and Developers, writing clear, well-scoped technical requirements that developers can act on without unnecessary back-and-forth.
  • AI-Driven Process Improvement: Identify opportunities to apply AI tools and workflows to solve business problems, and help drive adoption of AI-based solutions across teams. Hands-on AI experience is a must for this role.
  • Cross-Functional Stakeholder Management: Interface with stakeholders across multiple business units to intake, vet, and prioritize requests, translating business needs into clear technical tasks for the development team. Act as the go-between for developers and business systems admins, reaching out to the business to gather clearer requirements or feedback on a ticket so the technical team can stay focused.
  • Product & Project Ownership: Own the roadmap and backlog for the Business Systems team's initiatives, balancing day-to-day project delivery with longer-term product thinking about what to build next and why.
  • Cross-Platform Fluency: Quickly learn how a wide range of software applications work (Salesforce and beyond) well enough to scope requests, spot integration or AI opportunities, and ask the right technical questions.
  • Agile Process Participation: Participate in sprint ceremonies (standups, grooming, retrospectives) to keep work visible and moving, supporting the team's agile process.

Required Skills & Experience:
  • Technical Project/Product Management: Experience managing technical projects, owning products, or backlogs (ideally for a systems, IT, or business applications team).
  • High Tech Fluency: While coding is not required, you must be able to quickly understand how different software platforms work and connect (e.g., via APIs), and be comfortable learning new systems on the fly.
  • Hands-On AI Experience: Demonstrated experience using AI tools (e.g., Claude, Gemini, Slackbot or similar) to solve real business problems.
  • Technical Communication: Strong ability to translate business needs into clear, well-organized technical tickets and requirements that developers can execute against.
  • Stakeholder Management: Proven ability to work across multiple business units, filter competing priorities, and communicate clearly with both technical and non-technical audiences.

Desired Skills:
  • Familiarity or direct experience with the Salesforce ecosystem and how it integrates with third-party tools.
  • Experience with Slackbot, Claude, Clay, Rovo and/or Gemini, including enterprise administration, workflow automation, or building Claude skills or agents for business use.
  • Experience writing technical tickets or requirements for software developers.
  • Familiarity with agile delivery frameworks (Scrum/Kanban) and tools like Jira or similar.

Personal Characteristics & Success Measures
Personal Characteristics
  • Proactive Problem-Solver: An innovative thinker who doesn't wait for direction but independently seeks out ways to optimize workflows and eliminate team bottlenecks.
  • Self-Motivated Learner: A self-starter who stays up to date on the rapidly changing landscape of AI capabilities, LLMs, and internal tool integrations.
  • Great Attention to Detail: Meticulous with project tracking, dependency mapping, and ensuring enterprise data compliance.
  • Collaborative Partner: Highly enthusiastic, high-energy, and ready to act as a true strategic member of our Business Systems team.

Success Measures
  • Clear, Actionable Tickets: Business Systems tickets are consistently well-scoped, clearly written, and ready for developers to act on with minimal clarification needed.
  • AI-Driven Impact: Deliver concrete examples of AI tools or workflows deployed to solve business problems and drive measurable improvements.
  • Bottleneck Reduction: Proactively identify and deploy automated or AI-driven solutions that reduce friction for stakeholders across the business.
  • Seamless Collaboration: Act as a reliable partner to both stakeholders and developers, keeping requests, tickets, and system updates moving forward smoothly.

Location
This remote role can be located anywhere in the United States of America.
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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