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Technical Support Engineer Remote Jobs in Payson, UT

ADT

Remote Install Specialist

Springville, UT · On-site +1

$16.66 - $21/hr

Remote Install Specialist are responsible for supporting Installation and/or Servicing customer ... At least 1 year of Customer Service experience required with technical support experience preferred.

New

John Staurulakis (jsitel.com)

GIS Developer

Nephi, UT · Remote

$80K - $110K/yr

... in a remote capacity where you'll play a critical role in advancing broadband and ... resolution, and user support. * Troubleshoot complex technical issues, perform preventative ...

New

John Staurulakis, LLC

GIS Developer

Nephi, UT · Remote

JSI invites you to join our team as a GIS Developer on our Information Technology team in a remote ... resolution, and user support. * Troubleshoot complex technical issues, perform preventative ...

New

Caselle

Senior Software Engineer

Provo, UT · On-site +1

$120K - $140K/yr

With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ... Our collaborative teams support a range of local government clients, providing you the chance to ...

Caselle

Senior Software Engineer

Provo, UT · Remote

$120K - $140K/yr

With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ... Our collaborative teams support a range of local government clients, providing you the chance to ...

Varsity Tutors

Technical Writing Tutor

Provo, UT · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... engineering, healthcare, and scientific communication applications. * Curriculum Awareness ...

Varsity Tutors

Technical Writing Tutor

Spanish Fork, UT · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... engineering, healthcare, and scientific communication applications. * Curriculum Awareness ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Payson, UT

Technical Support Engineer Remote information

See Payson, UT salary details

$34K

$71.6K

$108.2K

How much do technical support engineer remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer remote in Payson, UT is $71,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $89,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs

What cities near Payson, UT are hiring for Technical Support Engineer Remote jobs?

Cities near Payson, UT with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you

Staff Messaging (SMS/MMS) Engineer (Remote)

Telegent, Inc.

Pleasant Grove, UT • Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 19 days ago

Job description

ABOUT TELEGENT

Telegent is a next-generation mobile communications platform redefining how businesses and brands connect people through wireless technology. We provide a software-first, API-driven mobile Platform-as-a-Service (mPaaS) that combines intelligent voice, messaging, data, and unified communications into a single, flexible solution.

At Telegent, we move fast, think creatively, and build technology that makes mobile communications simpler, more powerful, and more adaptive for the future.

ABOUT THE ROLE

We're looking for a Staff Messaging Engineer (SMS/MMS) to own the architecture and reliability of our messaging infrastructure at scale. This is a high-impact individual contributor role: you will shape how SMS and MMS traffic flows across our platform, drive carrier integrations, and set the technical direction for messaging across a distributed team of engineers.

This role owns message routing, throughput, delivery reporting, and compliance across U.S. and international networks.

WHAT YOU'LL DO

  • Design, deploy, and operate SMS and MMS routing, delivery, and reporting systems across multiple carriers and messaging hubs
  • Evaluate,
  • Configure and maintain SMPP connections for SMS and MM7 interfaces for MMS, including routing, throttling, retries, and failover
  • Support 10DLC, toll-free, short code, and international messaging workflows
  • Build and maintain APIs for outbound and inbound messages, delivery receipts (DLRs), and webhooks
  • Monitor throughput, delivery success, carrier response codes, and system performance
  • Investigate and resolve deliverability issues, including blocking, filtering, and spam classification
  • Enforce compliance with CTIA guidelines, opt-in/opt-out rules, and 10DLC requirements
  • Partner with SIP, network, and customer success teams to support enterprise messaging customers
  • Maintain technical documentation, routing logic, carrier mappings, and escalation procedures

WHAT WE'RE LOOKING FOR

  • 5+ years of experience building or operating SMS / MMS platforms in telecom, MNO, MVNO, or CPaaS environment
  • Hands-on experience with SMSC/MMSC platforms using SMPP for SMS and MM7 for MMS
  • Experience implementing and deploying Azure cloud-base platforms
  • Experience with carrier-grade messaging systems such as Jasmin, Melrose Labs, or similar routing platforms
  • Designing, implementing and maintain high-availability, multi-regional queue-based Kubernetes cloud-based message traffic routing
  • Strong understanding of SMPP, MM7, delivery receipts (DLRs), and carrier error codes
  • Experience integrating with U.S. mobile carrier or global messaging aggregators
  • Ability to troubleshoot and resolve issues in live production messaging systems
  • Experience turning SMPP bind modes, throughput limits, and routing priorities
  • Experience with MMS media hosting, delivery, and content handling experience
  • Familiarity with AI development workflows and tools is strongly preferred

TECHNOLOGIES & TOOLS

SMS/ MMS, SMPP, Messaging Gateways, Carrier APIs, mPaaS, FMC / MFC, Wireshark, Linux, REST / HTTP APIs


BENEFITS

  • Competitive compensation package, including performance-based bonus potential and comprehensive health benefits
  • 100% employer-paid medical, dental, and vision
  • Unlimited PTO
  • Equipment provided