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Technical Support Engineer Remote Jobs in Payson, UT

Angel

Sr Front End Engineer, Membership Growth team

Provo, UT · On-site +1

$142K - $177K/yr

... a fully-remote engineering team. Expectations at Angel Studios: * Amplify light in every action ... Contribute to technical documentation utilized in the Product and Engineering departments. * Must ...

Caselle

Senior Software Engineer

Provo, UT · On-site +1

$120K - $140K/yr

With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ... Our collaborative teams support a range of local government clients, providing you the chance to ...

Caselle

Senior Software Engineer

Provo, UT · Remote

$120K - $140K/yr

With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ... Our collaborative teams support a range of local government clients, providing you the chance to ...

Varsity Tutors

Technical Writing Tutor

Provo, UT · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... engineering, healthcare, and scientific communication applications. * Curriculum Awareness ...

Varsity Tutors

Technical Writing Tutor

Spanish Fork, UT · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... engineering, healthcare, and scientific communication applications. * Curriculum Awareness ...

Kelso Building Services

BAS Service Technician

Provo, UT · Remote

$30 - $45/hr

As an HVAC Controls Technician, you will serve as a trusted technical resource for commercial ... supported by the KBS Digital Operations Center, advanced analytics tools, remote engineering ...

Moderna

Intern, CMC Development (Summer 2027)

Orem, UT · On-site +1

$20 - $60/hr

Use laboratory, technical and communication skills to generate experimental results, perform data ... Perform process scale-up, support technology transfer and provide manufacturing support at internal ...

NRG

Customer Solutions Specialist - Remote

Lindon, UT · Remote

$85 - $145/hr

... volume of inbound support calls * Provide clear resolutions for technical, account, and ... A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does ...

NRG

Customer Solutions Specialist - Remote

Lindon, UT · On-site +1

$85 - $145/hr

... inbound support calls * Provide clear resolutions for technical, account, and equipment-related ... A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does ...

Caselle

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

You'll work closely with our product, engineering, and implementation teams, acting as the bridge ... Whether it's helping a customer resolve a technical challenge, guiding them through new features ...

Angel

Sr Software Engineer, Streaming Services

Provo, UT · Remote

$135K - $180K/yr

You'll have the opportunity to take ownership in areas that are high impact supporting the delivery ... What To Know Work environment Remote team members must have a private and quiet area for working ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Payson, UT

Technical Support Engineer Remote information

See Payson, UT salary details

$34K

$71.6K

$108.2K

How much do technical support engineer remote jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical support engineer remote in Payson, UT is $71,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What cities near Payson, UT are hiring for Technical Support Engineer Remote jobs?

Cities near Payson, UT with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you

Customer Service - Accounts Receivable / Utility Billing Support

Provo, UT • On-site, Remote

Caselle
Software Development • 51 - 200 employees
Learn more about Caselleexternal

$19.25 - $25.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.
As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.
You'll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.
A few things that will help you succeed in this role:
  • 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
  • Excellent verbal and written communication skills - you're clear, empathetic, and professional.
  • A knack for troubleshooting and problem-solving, paired with curiosity and patience.
  • Comfort with technology and a genuine desire to help people succeed with it.
In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.
If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.

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