Technical Support Engineer Remote Jobs in Payson, UT

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at acommodations@pressganey.comPlease provide your contact information and the details of your request so we can best assist you.

The primary responsibilities of this position are to lead the design, development, and delivery of complex features and projects within an AI-native engineering workflow powering our Hyperlift Stars Platform. Other responsibilities include setting technical direction, providing architectural guidance, and establishing expectations for how AI tools are applied to improve reliability, efficiency, and user value across the full lifecycle of modern data-intensive software systems. This role serves as a technical lead trusted to make sound judgment calls on system design and to guide the team toward deadlines while managing changing priorities.

Duties & Responsibilities

Designs Software Applications:

• Leads systems analysis, architectural design, and technology selection for complex features and core platform components.
• Works with Product Managers, Technical Program Managers, and engineering leadership to architect scalable data services and pipelines.
• Designs database schemas (PostgreSQL), backend microservices, and APIs that drive core Hyperlift Stars Platform.
• Sets expectations for AI-native engineering practices within the team, ensuring AI tools are applied thoughtfully to improve reliability, efficiency, and user value.
• Defines and maintains test strategies across unit, integration, and system levels.
• Ensures codebase and systems comply with engineering best practices and drives process improvement initiatives.

Develops and Implements Software Applications:

• Implements backend services and APIs in Python, Elixir, or Golang, following design specifications and internal development standards.
• Leads development efforts and provides technical direction to ensure high code quality and maintainability.
• Guides the team in using AI effectively without compromising maintainability or trust in system behavior.
• Produces high-quality supporting documentation, design artifacts, and architectural decision records.
• Develops and refactors code for performance, clarity, and testability across complex system areas.
• Prepares features and infrastructure changes for production release, including deployment plans and rollback strategies.
• Conducts and leads peer code reviews, contributing to team-wide engineering excellence and mentorship.

Supports Software Applications:

• Troubleshoots and resolves complex issues surfaced through observability systems, user reports, or automated monitoring.
• Diagnoses and resolves issues in distributed event-driven systems and microservices architectures.
• Contributes to installation, deployment, and developer documentation.
• Helps guide the team toward deadlines while managing changing priorities and unplanned work.
• Participates in the full software lifecycle from ideation to long-term maintenance and support.
• Works within an Agile development process focused on iterative value delivery to internal and external users.

Technical Skills

• Strong design and architectural skills with demonstrated experience owning complex systems
• Expertise in Python; experience in Elixir or Golang a plus
• Strong working knowledge of relational databases, particularly PostgreSQL
• Experience building and optimizing REST APIs and working with event-driven architecture
• Strong understanding of data modeling, query performance tuning, and systems design
• Familiarity with distributed systems, microservices, and cloud infrastructure (Azure, AWS)
• Experience with infrastructure-as-code (e.g., Terraform, CloudFormation) and DevOps practices (e.g., GitLab pipelines, CI/CD)
• Ability to debug and optimize backend performance using modern observability tools
• Experience implementing containerized applications and orchestration (e.g., Kubernetes, Docker)
• Sound judgment on applying AI tools to improve reliability, efficiency, and development velocity
• Ability to work independently and collaboratively in high-performing engineering teams
• Strong written and verbal communication skills

Minimum Qualifications

• Bachelor's degree in Computer Science or a related technical field (or equivalent experience)
• Demonstrated ability to architect and deliver scalable systems with minimal oversight
• Comfortable operating at Senior Software Engineer level, including mentoring peers, leading system design discussions, and providing technical direction
• Enthusiasm for learning new technologies and an open mind for evaluating potential solutions
• Proven ability to balance technical excellence with pragmatic delivery under shifting priorities

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $100,000to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/