Technical Support Engineer Remote Jobs in Payson, UT

Department: Product Development
Reports to: Chief Product and Technology Officer

WHO WE ARE 

At Acclaro, we're more than a localization company. We're a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world’s languages and resonate deeply across cultures by blending human expertise with cutting-edge technology.

With over two decades of experience and our proprietary platform, we support some of the world’s most recognizable brands in expanding their global reach. Join us on our journey to be the model localization company of the next decade, one that’s loved by clients, colleagues, and communities alike. 

YOUR NEXT ROLE 

As a Product Manager at Acclaro, you’ll drive the evolution of our AI‑powered platform ecosystem, shaping experiences that help global brands scale content effortlessly and intelligently. This is a high‑impact, technically rich role where you’ll blend strategy, execution, and AI‑accelerated workflows to bring clarity and momentum to complex product initiatives.

You’ll partner closely with Engineering, Data, Customer Success, and external clients to define what’s possible with next‑generation localization and content automation. If you thrive at the intersection of AI innovation, systems thinking, and user‑centric product design, this role puts you at the center of Acclaro’s future.

WHAT YOU’LL DO 

• Build and maintain an AI‑augmented product operating system, using LLMs, agents, and automation to accelerate discovery, PRD creation, validation, and backlog management
• Own the strategic roadmap for Acclaro’s proprietary platforms, aligning product direction with business goals and customer needs
• Translate high‑level objectives into actionable feature sets, clear technical requirements, and measurable outcomes
• Shape platform scalability and ecosystem growth through API‑first strategies and third‑party integrations
• Lead research and technical discovery across LLMs, RAG, and emerging technologies to keep Acclaro on the cutting edge of AI‑driven localization
• Use data and AI‑driven analytics to track KPIs, validate product performance, and drive continuous optimization
• Partner cross‑functionally with Sales, Marketing, Engineering, Customer Success, and Linguistic Services to ensure a cohesive, high‑quality product experience 

THIS ROLE IS FOR YOU IF YOU 

• Have 8+ years of SaaS product management experience, moving products from idea to launch with autonomy
• Hold a bachelor's Degree in a related field or equivalent professional or military experience
• Bring an AI‑first approach to Product Management and actively use AI to accelerate your workflow and decision-making
• Are fluent in engineering and able to engage deeply on topics like architecture, APIs, security, and compliance
• Treat your own productivity as a product—constantly optimizing processes, systems, and workflows
• Excel in distributed, fast‑moving environments where ownership and clarity matter
• Balance user empathy with business strategy to craft intuitive, high‑impact experiences for global users
  

YOU’LL STAND OUT IF YOU 

• Are an AI power user who has built personal agents or automated workflows to improve your own productivity
• Think in platform ecosystems, with experience designing API‑first products and third‑party integration strategies
• Hold advanced credentials such as an MBA, MS in Computer Science, or AWS/Azure certifications
• Bring familiarity with localization or multilingual content workflows
  

WHY JOIN ACCLARO? 

• Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally. 

• People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being. 

• Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance. 

• Career Growth: Access mentorship, development programs, and clear pathways for advancement. 

• Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection. 

• Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans. 

•  Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership. 

VALUES WE LIVE BY 

• Passion with a Purpose – We’re energized by our work and why it matters. 

• Go the Extra Mile – We strive for excellence and proactive value. 

• Honesty in Action – We act with integrity, openness, and respect. 

• Own It, Do It – We follow through, take accountability, and take pride in our outcomes. 

INCLUSION & EQUAL OPPORTUNITY - Acclaro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.