ZipRecruiter

Log In

1

Technical Support Associate Jobs in Metropolis, IL

Kroger

Fuel Center Clerk

Paducah, KY · On-site

$12.25 - $14.50/hr

Familiarity with industry/technical terms and processes * Ability to work in a fast-paced ... Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer ...

Mercy Health

Security Officer - Lourdes Hospital

Paducah, KY · On-site

$16.75 - $19.50/hr

Vocational/Technical Degree (preferred) Required Licensing & Certifications: * Valid driver ... As a Mercy Health associate, you're part of a Misson that matters. We support your well-being ...

U.S. Navy

Linguist

Benton, KY

... technical intelligence for fleet commanders and national intelligence agencies. • Work with ... associate degree in their language of study. Advanced training may support bachelor degree ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Metropolis, IL

Technical Support Associate information

See Metropolis, IL salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Metropolis, IL is $21.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.93 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Metropolis, IL are hiring for Technical Support Associate jobs?

Cities near Metropolis, IL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Metropolis, IL as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,541 per year, or $21.4 per hour.

Instrument & Controls Subject Matter Expert

DTE Energy

Calvert City, KY • On-site

Full-time

Re-posted 25 days ago

DTE Energy rating

8.6

Company rating: 8.6 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

11th of 53 rated energy and utility

Job description

DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states. But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences, and values everyone's health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
Job Summary
Location: Calvert City, KY
This expert level position is responsible for the installation, calibration, maintenance, testing, troubleshooting, and optimization of complex instrumentation, control, electrical, and electronic systems within a power generation plant. This role serves as a technical lead, providing mentorship to other technicians, supporting plant reliability and performance initiatives, and contributing to continuous improvement, safety leadership, and system upgrades. The Instrument & Controls SME exercises a high degree of independent judgment, initiative, and discretion and works with minimal supervision. The position partners closely with Plant Management, Engineering, Operations, and external contractors. Performance is evaluated based on operational reliability, technical leadership, safety outcomes, and adherence to company policies and procedures.
Key Accountabilities
  • Serve as the technical lead for plant instrumentation, control systems, and electrical equipment, including low-voltage electrical equipment up to 600 VAC
  • Calibrate, test, maintain, troubleshoot, install and repair plant instrumentation, control systems and electrical equipment
  • Lead and perform complex maintenance and troubleshooting on motor control centers, motor operated valves, generators, excitation equipment and motors
  • Perform and oversee preventive, predictive, and corrective maintenance activities, ensuring work quality, safety compliance and minimal downtime
  • Troubleshoot and maintain DC backup power systems, distributed control systems (DCS), programmable logic controllers (PLC), analytical and emissions monitoring equipment (CEM)
  • Design, evaluate, and implement equipment upgrades, system modifications, and reliability improvements Maintain and audit Computerized Maintenance Management System (CMMS) data ensure accuracy, completenss and asset maintenance
  • Provide technical guidance, mentoring and training to team members
  • Lead root cause analysis and continuous improvement efforts
  • Support capital projects, system upgrades and small construction projects
  • Interpret and develop drawings, schematics, specifications and procedures
  • Procure and manage inventory to support maintenance and repair activities
  • Oversee and evaluate contractor work related to IC&E systems, ensuring quality and compliance.
  • Comply with all site safety and environmental requirements and procedures
  • Perform operations in accordance with standard operating procedures (SOP's) and prudent safety standards
  • Serve as a key member of the Site Safety Committee, leading safety initiatives, performing hazard assessments and implementing corrective actions
  • Perform plant electrical switching and lock-out/tag-out (LOTO) of equipment in accordance with approved procedures and maintenance best practices
  • Communicate technical and operational information clearly and professionally to internal teams, management, vendors, and customers
  • Coordinate work activities with operations, engineering, management, and contractors to support plant and corporate goals
  • Work scheduled and unscheduled overtime and respond to off-hour call-ins as required
  • Perform other duties as assigned

Minimum Education & Experience Requirements
  • High school diploma or equivalent
  • Seven (7) years' experience as an IC&E Technician and in a power generation plant
  • Advanced experience with low-voltage electrical systems up to 600 VAC
  • Valid driver's license and ability to maintain eligibility

Other Qualifications
Preferred:
  • Associate Degree in related field

Other Requirements:
  • Expert knowledge of electrical equipment, electronics, schematics, controls, and instrumentation
  • Advanced ability to calibrate I&C systems and equipment, including analytic equipment
  • Advanced proficiency with test instruments used for diagnostics of DCS, PLCs, MCCs, generators, transformers, and CEM systems
  • Ability to complete site-specific qualification training and periodic testing
  • Strong working knowledge of plant safety policies, and procedures,
  • including electrical safety, chemicals, confined spaces, and emergency response
  • Solid understanding of fundamental including AC/DC electrical theory, heat transfer, fluid flow, thermal dynamics and chemistry
  • Effective verbal and written communication skillsAbility to adapt to changing business needs and operational prioritiesProficiency in CMMS systems and Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Physical Demands & Working Conditions
The physical demands characterized here epitomize those that must be met by an employee to properly perform the integral functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to properly perform the integral functions of this job, the employee is required to:
  • Occasionally lift objects of up to 50 pounds in weight, frequently lift objects up to 10 pounds in weight and carry up to 35 pounds occasionally. In addition, the employee will occasionally push or pull up to 70 pounds in weight.
  • Frequently sit, stand, walk or climb and occasionally stoop, kneel or crawl.
  • Occasionally lift objects of up to 50 pounds in weight, frequently lift objects up to 10 pounds in weight and carry up to 35 pounds occasionally. In addition, the employee will occasionally push or pull up to 70 pounds in weight.
  • Possess the following vision requirements: close, color, and the ability to adjust focus.
  • Talk & hear; use hands & fingers; handle & feel; and able to reach with hands and arms extensively.
  • Occasionally be exposed to fumes or airborne particles and vibration.
  • Be in a work environment that is usually loud.
  • Frequently be exposed to outside weather conditions, including wet and/or humid conditions, and routinely works near moving mechanical parts and/or machinery.

Additional Information
Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS
At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws.

What DTE Energy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply