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Technical Support Associate Jobs in Gardendale, AL

Berkley

Business Operations Technician

Homewood, AL · On-site

The Associate Underwriter role is a key part of this function, helping ensure renewal business is ... Provide technical support to BIN's underwriting department through completion of policy issuance ...

Berkley

Business Operations Technician

Homewood, AL · On-site

The Associate Underwriter role is a key part of this function, helping ensure renewal business is ... Provide technical support to BIN's underwriting department through completion of policy issuance ...

Berkley

Business Operations Technician

Homewood, AL · On-site

The Associate Underwriter role is a key part of this function, helping ensure renewal business is ... Provide technical support to BIN's underwriting department through completion of policy issuance ...

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$30 - $37/hr

... providing technical support to internal users. They will also manage the hardware inventory and ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

Aston Carter

Administrative Assistant

Bessemer, AL · On-site

$20 - $24/hr

... Associate! The Business Support Specialist plays a key role in supporting industrial customers and internal sales teams by managing the full lifecycle of customer orders, providing technical and ...

Aston Carter

Administrative Assistant

Bessemer, AL · On-site

$20 - $24/hr

... Associate! The Business Support Specialist plays a key role in supporting industrial customers and internal sales teams by managing the full lifecycle of customer orders, providing technical and ...

4pconsultinginc

Controls Technician I

Hueytown, AL · On-site

$26.75 - $35.25/hr

Support monitoring systems for substation protection Field & Technical Support * Assist assigned ... Associate's degree in Electrical Engineering, Industrial Maintenance, or related field preferred ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gardendale, AL

Technical Support Associate information

See Gardendale, AL salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Gardendale, AL is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $23.75 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Gardendale, AL are hiring for Technical Support Associate jobs?

Cities near Gardendale, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Gardendale, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $46,131 per year, or $22.2 per hour.

IT Field Technician II

Quanta Power Solutions, LLC

Birmingham, AL

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

About Us

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure - from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on.

At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution - and we're building a team that shares that commitment.

About this Role

Quanta Power Solutions is seeking an IT Field Technician I or II to provide onsite technical support for corporate offices, construction sites, and power generation projects. This hands-on role is responsible for installing, maintaining, and troubleshooting IT hardware, software, and network connectivity to ensure reliable operations across field and office environments. The ideal candidate enjoys working independently, solving technical problems, and supporting users in fast-paced project settings.

What You'll Do
  • Install, configure, and support desktops, laptops, tablets, mobile devices, printers, and peripheral equipment.
  • Provide onsite and remote technical support to end users, diagnosing and resolving hardware, software, and connectivity issues.
  • Assist with deployment, configuration, and maintenance of network equipment, including switches, wireless access points, and firewalls.
  • Perform workstation setups, device imaging, software installations, and user account provisioning.
  • Support Microsoft Windows, Microsoft 365, and other business-critical applications.
  • Maintain IT asset inventory and ensure accurate documentation of equipment and support activities.
  • Assist with technology rollouts, upgrades, relocations, and infrastructure projects.
  • Coordinate with internal IT teams and vendors to resolve technical issues and support operational needs.
  • Follow company cybersecurity, safety, and operational procedures.
  • Travel to project sites and office locations as needed to provide field support.
What You'll Bring
  • High school diploma or equivalent required; Associate degree in Information Technology or related field preferred.
  • 2-5 years of IT support, desktop support, or field services experience.
  • Working knowledge of networking technologies, including Cisco and/or Meraki environments.
  • Experience supporting endpoint devices, printers, mobile devices, and enterprise software applications.
  • Ability to troubleshoot and resolve technical issues with minimal supervision.
  • Valid driver's license and ability to travel to project locations 50% of the time.
What You'll Get
  • Competitive Compensation 
  • Weekly Pay 
  • 401(k) Retirement Plan 
  • Holiday Pay 
  • Paid Time Off (PTO) 
  • Comprehensive Health Coverage 
  • Pet Insurance 
  • Employee Assistance Program (EAP) 
  • Professional Development 
  • Tuition Assistance 
  • Employee Discount Program 
Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

Employment Type: OTHER

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