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Technical Support Associate Jobs in Gardendale, AL

Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Associate's degree in networking, computer technology, or CCNA (preferred) We will give special ...

C Spire

CX Specialist I, VoIP

Birmingham, AL

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Associate's degree in networking, computer technology, or CCNA (preferred) We will give special ...

UAB NOVA RENT

DATA SCIENTIST ASSOCIATE

Birmingham, AL · On-site

$77K - $126K/yr

Data Scientist Associate University of Alabama at Birmingham The position leads the administration ... Acts as a direct liaison with users, technical support, training, and operations personnel, and ...

Baker Distributing

Counter Sales Associate

Birmingham, AL · On-site

$15 - $18.75/hr

Counter Sales Associate Wanted! Are you a sales-driven professional with a passion for delivering ... in technical support, HVAC parts, and customer service/sales with intermediate MS Office ...

UAB NOVA RENT

RESEARCHER ASSOCIATE

Birmingham, AL · On-site

$19.80/hr

Provide specialized technical support for preclinical research procedures involving animal models ... Associate's degree in a related field and two (2) years of related experience OR High School ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gardendale, AL

Technical Support Associate information

See Gardendale, AL salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Gardendale, AL is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $23.75 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Gardendale, AL are hiring for Technical Support Associate jobs?

Cities near Gardendale, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Gardendale, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $46,131 per year, or $22.2 per hour.

CX Specialist I, VoIP

Cspire_telapex

Birmingham, AL • On-site

Full-time

Medical, Retirement

Re-posted 8 days ago

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For Specialist I, we require:

At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset
Associate's degree in networking, computer technology, or CCNA (preferred)

We will give special consideration to candidates who have:

Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Apply