Technical Support Associate Jobs in Athens, AL (NOW HIRING)

Position Summary

This is an ONSITE position located in Huntsville, AL. Active TS/SCI Clearance REQUIRED.

NCC is looking for a dynamic Media Operations Technical Lead for an anticipated contract to provide technical integrity of operations, provide expert guidance on hardware, software, emerging computer (Windows and Mac O/S), camera and multimedia technologies ensuring technical environment meets the highest standards of cost, schedule and performance within a secure Zero Trust environment. Report functional readiness and operational status to Program and Federal leadership.

Essential Duties and Responsibilities

• Provide hands-on technical operation and oversight for VIPC multimedia and production services, ensuring consistent quality, timely delivery, and alignment with Agency requirements.
• Serve as a Subject Matter Expert for Apple computer and server systems, including life cycle management, cybersecurity compliance, and software management.
• Provide direct supervision, task direction, and mentorship to a diverse creative and technical workforce supporting graphic design, video production, photography, animation, A/V support, and documentary flight test activities.
• Plan and implement digital and print media technology upgrades, establish production standards, and introduce process improvements that enhance efficiency and technical capability.
• Manage configuration, troubleshooting, and maintenance of multimedia systems including Adobe servers, Apple codecs, High speed print devices, DSLR and 4K cameras, lighting/audio equipment, editing workstations, and digital asset storage systems (SAN/NAS).
• Coordinate with Agency IT personnel to ensure workstations, production networks, and applications comply with DoD security, accreditation, and configuration policies.
• Oversee equipment lifecycle planning, inventory control, and technical documentation for all VIPC sites.
• Provide technical oversight for mission documentation assignments, including planning and supporting non-analytical flight test photography and videography.
• Serve as a senior technical point of contact for customers, clarifying requirements, advising on production approaches, and communicating schedule or resource impacts.
• Serve as the escalation point for a/v failures, broadcast interruptions, and other network disruptions
• Prepare reports, updates, and documentation required by Agency leadership and the Program Manager.
• Other duties as assigned.

Minimum Requirements

• Active TS/SCI Clearance at the time of application.
• Expertise in maintaining and operating the majority of:
  • Visual Information Products enabling the creation of original artwork, imaginative concepts, and composite imagery.
  • High speed digital printing and production hardware
  • Animation and digital modeling systems
  • Broadcast video design and production systems
  • Flight test video capture technologies
  • Adobe Production Suite, Apple ProRes codecs, and Black Magic Design peripherals
  • Digital Asset Management (Quantum CatDV) / SAN (StorNext) servers and hardware
• BS/BA Degree with 15 years of experience leading technology driven Government or Corporate contracts to include supporting stakeholder requirements OR MS/MA/PhD Degree with 10 years of experience OR Associates Degree with 20 years of experience
• Expert level knowledge of DSLR and 4K video camera technology
• IT support and technologies (computer configuration, network infrastructure, and SAN/NAS configuration)
• Proven ability to lead and exercise discretion and independent judgment
• Strong strategic thinking capabilities
• Excellent verbal and written communication skills
• Superior emotional intelligence, interpersonal, and time management skills
• Ability and willingness to collaborate with all levels of the organization

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at recruiting@nccsite.com. Please reference the position in your email.
 

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.