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Technical Support Associate Jobs in Athens, AL (NOW HIRING)

Peraton

Field Support Technician (Senior Assoc)

Huntsville, AL · On-site

$19.50 - $26.75/hr

Responsibilities : • Provide second-tier technical support and analysis to field engineers and technicians. • Provide technical advice and guidance on installation, adaptation, configuration, or ...

MDW Associates

Technical Delivery Manager

Huntsville, AL · On-site

$110 - $160/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

MDW Associates is seeking a Technical Delivery Manager to support our Missile Defense Agency (MDA) customer at Redstone Arsenal, Alabama, serving as a customer-focused leader of sustainment and ...

FMS Aerospace

Technical Writer

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Possible support and assistance with proposal writing as well, as requested by your manager. Required Qualifications * Minimum of an Associate's degree in English, Technical Writing, or other related ...

FMS Aerospace

Technical Writer

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Possible support and assistance with proposal writing as well, as requested by your manager. Required Qualifications * Minimum of an Associate's degree in English, Technical Writing, or other related ...

FMS Aerospace

Technical Writer

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Possible support and assistance with proposal writing as well, as requested by your manager. Required Qualifications * Minimum of an Associates degree in English, Technical Writing, or other related ...

FMS Aerospace

Technical Writer

Huntsville, AL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Possible support and assistance with proposal writing as well, as requested by your manager. Required Qualifications * Minimum of an Associate's degree in English, Technical Writing, or other related ...

VG Systems

Sr. Technical Lead

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support development of technical documentation, briefings, and recommendations as required ... Associate's degree in any discipline with 20 years of relevant experience may substitute for the ...

VG Systems

Sr. Technical Lead

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support development of technical documentation, briefings, and recommendations as required ... Master's degree (MA/MS) or PhD in any discipline with 10 years of relevant experience, or Associate ...

LSINC

Digital Print Applications Specialist

Huntsville, AL · On-site

  • Medical

  • Life

  • Retirement

  • PTO

This is more than a technical support position-it's an opportunity to help manufacturers transform ... Associate's or Bachelor's degree in a technical field, or equivalent hands-on experience.

VG Systems

Contract Technical Lead

Huntsville, AL · On-site

Lead technology innovation and implementation for mission-driven projects in support of government ... Substitution 2: Associate's degree in any discipline with 20 years of relevant experience. HUBZone ...

VG Systems

Contract Technical Lead

Huntsville, AL · On-site

Lead technology innovation and implementation for mission-driven projects in support of government ... Substitution 2: Associate's degree in any discipline with 20 years of relevant experience. HUBZone ...

VG Systems

Contract Technical Lead

Huntsville, AL · On-site

Lead technology innovation and implementation for mission-driven projects in support of government ... Substitution 2: Associate's degree in any discipline with 20 years of relevant experience. HUBZone ...

Focus

HelpDesk Analyst

Madison, AL · On-site

$15 - $15.35/hr

High school diploma or equivalent; an associate degree in Information Technology or a related field is preferred.Experience: Prior experience in a customer service or technical support role is ...

HarmonyTech

Technical Project Manager

Huntsville, AL · On-site

Job Summary : HarmonyTech Inc. is seeking a Technical Project Manager to support a federal ... AWS Certified Solutions Architect - Associate, AWS Certified Solutions Architect - Professional ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Athens, AL

Technical Support Associate information

See Athens, AL salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Athens, AL is $23.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Athens, AL?

The most popular types of Technical Support jobs in Athens, AL are:

What job categories do people searching Technical Support Associate jobs in Athens, AL look for?

The top searched job categories for Technical Support Associate jobs in Athens, AL are:

What cities near Athens, AL are hiring for Technical Support Associate jobs?

Cities near Athens, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Field Support Technician (Senior Assoc)

Peraton

Huntsville, AL • On-site

$19.50 - $26.75/hr

Full-time

Re-posted 11 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

50th of 223 rated it services

Job description

Job Summary:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking an experienced systems Field Support Engineer to deliver engineering, application development, deployment, operations, upgrades, and sustainment of products and services for their national intelligence program.
Responsibilities:
• Provide second-tier technical support and analysis to field engineers and technicians.
• Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Test, train, and field support to customers regarding technical aspects of designated systems and services.
• Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.
• Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Assist in providing training to customers.
• Partner with developers and engineers to reduce reoccurring incidents.
• Answer questions about installation, operation, configuration, customization and usage of designated systems and services.
• Assist in reviewing and developing technical documents.
• Travel/TDY may be required CONUS and OCONUS as required to support the customer's mission.
Qualifications:
Required:
• Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass and obtain a Poly clearance.
• 2 years with BS/BA; 0 years with MS/MA; 6 years with no degree
• Current CISSP or Security + Certification.
• Systems Administration of Windows Server and Operating system, Unix, or Linux and/or database skillset.
• Technical knowledge and experience with Microsoft products, including Windows Server and Operating system, Unix or Linux and databases (e.g., Windows 10/11, Server 2016/2019, RedHat 7.x/8.x/9.x Operating Systems, SQL; PowerShell, and Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory.)
• General knowledge of networking.
• Possess good oral and written skills.
Preferred:
• Active TS/SCI with Poly clearance.
• Current VMware, Nutanix, or similar Certification e.g. VCP, NCP, etc.
• Strong background in server virtualization e.g. VMware, Nutanix, OpenShift, Harvester, Proxmox, MS Hyper-V, Citrix, Azure, AWS, etc.
• Experience with Docker and Kubernetes.
• Experience with Terraform or Ansible.
• Experience with Dell PowerFlex.
• Experience working in a large enterprise environment.
• Knowledge of storage area networks to include network operating systems, SAN protocols, SAN management, and SAN physical configuration.
• Computing Environment compliance.
Company:
Peraton Fearlessly solving the toughest national security challenges. Founded in 1992, the company is headquartered in Woodbridge, USA, with a team of 10001+ employees. The company is currently Late Stage.

What Peraton employees say

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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