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Technical Support Associate Jobs in Appleton, WI

Durr Megtec

Technical Service Manager

De Pere, WI · On-site

$111K - $112K/yr

... Support a team culture of continuous improvement and technical excellence Qualifications Bachelor's degree in business or technical discipline In lieu of a bachelor's degree, an associate's or ...

SECURA Insurance

Service Desk Analyst

Neenah, WI · On-site

$20.75 - $28.25/hr

As an IT Service Desk Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and remote associates which may include users of ...

CMD CORPORATION

System Administrator

Appleton, WI · On-site

This role provides advanced technical support, works independently on complex issues, and manages ... Associate's or bachelor's degree in Information Technology, Computer Science, or a related field ...

Festival Foods

Self-Checkout Attendant

De Pere, WI

... associate benefits and programs. Job Title: Self-Checkout Attendant Reports To: Guest Services ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

Festival Foods

Self-Checkout Attendant

Neenah, WI · On-site

... associate benefits and programs. Job Summary Job Title: Self-Checkout Attendant Reports To: Guest ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

Festival Foods

Self-Checkout Attendant

De Pere, WI · On-site

... associate benefits and programs. Job Summary Job Title: Self-Checkout Attendant Reports To: Guest ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

Festival Foods

Self-Checkout Attendant

Neenah, WI

... associate benefits and programs. Job Title: Self-Checkout Attendant Reports To: Guest Services ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

Festival Foods

Self-Checkout Attendant

De Pere, WI · On-site

$12.75 - $16.75/hr

... associate benefits and programs. Job Summary Job Title: Self-Checkout Attendant Reports To: Guest ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

Festival Foods

Self-Checkout Attendant

Neenah, WI · On-site

... associate benefits and programs. Job Summary Job Title: Self-Checkout Attendant Reports To: Guest ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

Festival Foods

Self-Checkout Attendant

De Pere, WI · On-site

... associate benefits and programs. Job Summary Job Title: Self-Checkout Attendant Reports To: Guest ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

Festival Foods

Self-Checkout Attendant

De Pere, WI · On-site

$12.75 - $16.75/hr

... associate benefits and programs. Job Summary Job Title: Self-Checkout Attendant Reports To: Guest ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

Festival Foods

Self-Checkout Attendant

Neenah, WI

... associate benefits and programs. Job Summary Job Title: Self-Checkout Attendant Reports To: Guest ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

Festival Foods

Self-Checkout Attendant

Neenah, WI · On-site

$13.50 - $16.25/hr

... associate benefits and programs. Job Summary Job Title: Self-Checkout Attendant Reports To: Guest ... This role involves providing technical support, troubleshooting issues, and enhancing the overall ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Appleton, WI

Technical Support Associate information

See Appleton, WI salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for technical support associate in Appleton, WI is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $25.82 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Appleton, WI?

For Technical Support Associate jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Appleton, WI look for?

The top searched job categories for Technical Support Associate jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Technical Support Associate jobs?

Cities near Appleton, WI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $50,116 per year, or $24.1 per hour.

Associate Product Training Specialist

Oshkosh Corporation

Oshkosh, WI • On-site

$57K - $90K/yr

Full-time

Re-posted 26 days ago

Oshkosh Corporation rating

7.4

Company rating: 7.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

292nd of 495 rated machine equipment manufacturers

Job description

About Oshkosh Defense, an Oshkosh company
Oshkosh Defense stands behind those who dedicate their lives to protecting others. As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems. We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.
The Associate Instructor will support Lead Instructors in conducting customer technical training and assisting with training program delivery. This role will help maintain and update training materials, provide technical support during instruction, and assist with hands-on and presentation-based training for various vehicle platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive, and other duties may be assigned.
  • Assist Lead Instructors with technical instruction, including classroom presentations and hands-on training for customers on various vehicle platforms.
  • Assist with curriculum updates and course preparation activities by providing technical input and vehicle knowledge.
  • Participate in course content reviews, pilot courses, and training preparation activities.
  • Assist with gathering and communicating customer feedback regarding course content and vehicle support.
  • Support updates to training materials by providing technical and procedural change information to maintain course material accuracy and current iterations.
  • Prepare training equipment, vehicles, and classroom materials as needed to support course delivery.

MINIMUM QUALIFICATIONS:
  • High School Diploma or equivalent.
  • Basic experience or familiarity with heavy truck operation, maintenance, or mechanical systems.
  • Ability to travel up to 60%.

PREFERRED QUALIFICATIONS:
  • Technical and mechanical aptitude.
  • ASE Certifications.
  • Commercial Driver's License (CDL).
  • Knowledge of Oshkosh Defense vehicles.
  • Familiarity with military defense vehicles.
  • Experience assisting with training, mentoring, or instructing a variety of audiences.

Pay Range:
$57,600.00 - $90,400.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

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