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Technical Support Associate Jobs in Green Bay, WI

Appvion, LLC

Technical Services Specialist

Appleton, WI

$25.25 - $34.25/hr

Support continuous improvement efforts through analysis of complaint and claim data. Claims ... Qualifications * Associate's degree in Quality, Chemistry, Engineering, Technical Sciences ...

M2S Group

Technical Services Specialist

Appleton, WI · On-site

$25.25 - $34.25/hr

Support continuous improvement efforts through analysis of complaint and claim data. Claims ... Qualifications * Associate's degree in Quality, Chemistry, Engineering, Technical Sciences ...

Pentair

Technical Service Associate

Manitowoc, WI

$42 - $45/hr

Technical Service Associate - Manitowoc, WI At Pentair, you will work alongside passionate problem ... You will provide technical field service support and product/policy information to channel partners ...

Batteries Plus

Retail Sales Associate

Appleton, WI · On-site

$14.75 - $16.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Appleton, WI · On-site

$14.50 - $16.50/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Green Bay, WI · On-site

$14.50 - $16.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

New

Batteries Plus

Retail Sales Associate

Appleton, WI · On-site

$14.75 - $16.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Green Bay, WI · On-site

$14.50 - $16.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

New

Batteries Plus

Retail Sales Associate

Appleton, WI · On-site

$14.50 - $16.50/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Green Bay, WI · On-site

$14.50 - $16.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

New

Batteries Plus

Retail Sales Associate

Green Bay, WI · On-site

$14.50 - $16.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

New

Batteries Plus

Retail Sales Associate

Appleton, WI · On-site

$14.75 - $16.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Green Bay, WI

Technical Support Associate information

See Green Bay, WI salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Green Bay, WI is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Green Bay, WI look for? The top searched job categories for Technical Support Associate jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Technical Support Associate jobs? Cities near Green Bay, WI with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Internal Aftermarket Support

Barry-Wehmiller Companies

Green Bay, WI • On-site

Full-time

Posted 4 days ago

Job description

About Us:
BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies - Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
The Aftermarket Technical Support position supports the entire aftermarket business (parts, modifications, and field service) with legacy parts investigation, identification, obsolescence resolution and ERP migration support.
ESSENTIAL FUNCTIONS:
  • Utilize various BW Converting ERP programs and engineering tools to execute daily technical support tasks in the most efficient and thorough manner.
  • Utilize Smartsheet as primary daily dashboard for all aftermarket technical support requests; all request specific communication should be captured within SmartSheet.
  • Identify/Verify part numbers for external customers, Inside Sales, Mod Sales, Audit Leader, and Field Service team members.
  • Evaluate customer parts needs and recommend solutions
  • Create and share PDF's of "External" engineering records to assist in machine issue resolution or in part identification.
  • Create New Part Numbers, in current ERP, for all BW Converting brands in support of aftermarket sales.
  • Create change masters to record obsolete items, IFU replacements and item specific notes for engineering, customer service and purchasing.
  • Engage with suppliers to investigate obsolete components, direct (form, fit, function) replacements, or potential replacements that might require modification.
  • Create part numbers and bills of material for rebuild kits
  • Perform initial evaluation of internal requests for non-standard technical support and provide responses to requester.
  • Assist manufacturing engineering with material substitutions, machining specifications, paint code requirements, determining casting to weldment feasibility and assembly questions.
  • Meet with customers and suppliers (on occasion).
  • Travel to other BW Converting locations for training (on occasion).
  • Escalate concerns, issues and needs for additional guidance to Team Lead or Leader (Audit Leader) when necessary.
  • Expand existing knowledge base of all Brands and models, associated equipment, including new and legacy equipment.
  • Perform other duties as assigned.

Engineering Engagement Criteria
  • The "Spirit & Intent" for the Aftermarket Technical Support Team is to reduce production engineering's involvement to only the "critical" items in order to maximize engineering availability for sold work and other absorbable items
  • Work with subject matter experts from within the various engineering groups when additional support is required to resolve parts identification requests. IMPORTANT: You must be prepared to share and explain the efforts that you've already taken to investigate.
  • Some requests may need to go through the Mods OMS process, consistent with the "Parts vs Mods" criteria

EDUCATION & EXPERIENCE:
  • Associate degree in a technical or engineering related field and three years of engineering or technical support experience, or a high school degree/diploma and five years of related experience.

KNOWLEDGE, SKILLS, ABILITIES: (training will be provided)
  • Demonstrated ability to strategize and implement technical support team goals.
  • Effectively utilize negotiation and presentation skills.
  • Awareness and working application of current and legacy ERP systems
  • Awareness and working application of current and legacy document management systems
  • Proven problem-solving skills
  • Proficient in Microsoft office
  • Ability to travel up to 10%

COMPETENCES
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Collaborates - Building partnerships and collaborating with others to meet shared objectives.
  • Decision Quality - Making good and timely decisions that keep the organization moving forward.
  • Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

WORK ENVIRONMENT/PHYSICAL DEMANDS
  • Typically sits, grasps items and performs keyboarding for frequent operation of a computer
  • Stand, walk, bend, reach or otherwise move about occasionally
  • Lift, move or otherwise transfer items up to 30 lbs. occasionally
  • Occasional exposure to typical machine shop physical hazards
  • Travel by air or car occasionally

This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It's not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.
#LI-MP1
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
BW Converting

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